Singapore – Medallia, Inc., a software-as-a-service (SaaS) company, has named Mark Bishof as its chairman and chief executive officer (CEO), formerly from Qualtrics and Clarabridge.
Bishof takes over the position of Mike Lipps, a Thoma Bravo operating partner, who maintains his position on the Medallia board.
Prior to his new role, Bishof served as Qualtrics’ chief business officer and strategic advisor after it acquired Clarabridge.
Bishof was also CEO of Clarabridge, which he transformed from a customer-experience text-analytics business to a leader in conversational AI. He has also held the CEO position at Flexera Software and other leadership roles at Macrovision, IBM, Crossworlds Software, and Deloitte Consulting.
Meanwhile, Medallia has also tapped former Clarabridge founder, Sid Banerjee as chief strategy officer to lead the company’s innovation with AI.
Medallia has also announced the addition of the following senior leaders:
- Bas Brukx as chief financial officer
- Ram Ramachandran as chief transformation officer
- Karl Knoll as general counsel; and
- Jamie Hunter as chief of staff and head of corporate development
“I am honoured and excited to lead Medallia, a true pioneer with a vast history and depth of personalised enterprise experience data. Medallia has always been a customer-centric and forward-thinking company dedicated to helping enterprises fulfill their brand promises and deliver exceptional experiences. As our industry landscape continues to evolve, and with the backing of a world-class investor like Thoma Bravo, we have significant opportunities to drive long-term growth and extend our leadership in the space,” Bishof said.
“I am thrilled to bring these seasoned industry leaders together and pair them with Medallia’s team and long history of innovation in customer experience and AI. The world is changing, and our vision is to accelerate our clients from CX-based surveys and signals to AI-based conversations and automation, enabling them to compete more effectively and gain higher share and delight from their customers,” Bishof added.
“We are thrilled to welcome Mark to Medallia, and I look forward to working closely with him as we strengthen and expand our business and platform. He is an excellent and proven leader with strong experience in exceeding ambitious targets and managing complex challenges. We are well-positioned for success in this next phase of our story, and are ready to take charge of our future and deliver differentiated value for our clients,” Lipps commented.
Orlando Bravo, founder and a managing partner at Thoma Bravo, commented, “For over 20 years, I’ve had the pleasure of working with Mark and seeing his outstanding leadership in action. In a sector poised for transformation, we see incredible opportunity for Medallia, and are excited for this next phase of growth underpinned by Mark’s leadership and the world-class team he has assembled.”
“I want to thank Mike for his leadership and for ensuring this is a truly seamless transition so we can hit the ground running. I look forward to working closely with Mark, Mike and the Medallia team to drive even greater innovation and value for their customers,” Scott Crabill, managing partner at Thoma Bravo, said.
