Categories
Technology Featured Southeast Asia

Conversational AI Verloop.io announce partnership with global cloud provider Vonage

Singapore — Verloop.io, conversational AI customer support automation, has partnered with global cloud communications provider Vonage, to bolster the capabilities of its conversational AI application into new channels using Vonage’s communications APIs (Application Programming Interface).

Through the partnership, Vonage allows Verloop.io the ability to seamlessly manage multiple channels from a single platform namely Facebook Messenger, WhatsApp, Viber, Voice and SMS.

Vonage APIs make it easy for businesses to build solutions and enable essential business features like remote delivery of services, embedded telehealth capabilities, and safeguard against fraud.

Gaurav Singh, founder and CEO of Verloop.io, commented on the partnership, saying that Vonage’s API Platform brings both power and flexibility to businesses through the integration of multiple channels, including messaging, voice, and video communications solutions.

“We’re excited to be working with Vonage to extend the channel capabilities of Verloop.io, all on a consolidated cloud communications platform. This will enable brands to seamlessly build automation on their channels from one dashboard, transforming the entire user experience,” Singh said.

Meanwhile, Guillaume Calot, global vice president of API Partners at Vonage, says that they are excited to further the customer support platform’s conversational AI capabilities and enable its customers to enhance their customer engagement with intelligent, personal conversations.

Categories
Technology Featured APAC

Conversational AI company LivePerson hires former Adobe exec as SVP for APAC

New York, USA – To lead and accelerate the company’s growth in the Asia Pacific region, global conversational AI company LivePerson has recently appointed former Adobe executive Ian Kinsella as the company’s senior vice president for APAC.

Through his newly-found role, Kinsella will oversee LivePerson’s sales and customer success organization in APAC, expanding the company’s go-to-market strategy in the region as well as its team of sales and customer success experts. LivePerson partners with many of the region’s top brands-including mobile operators, insurers, banking and financial services institutions, retailers, and more-to provide AI-powered marketing, sales, and care experiences to their customers.

Prior to joining LivePerson, he led Adobe’s Digital Experience business across APAC, with responsibility for commerce and customer journey management solutions. Kinsella came to Adobe through its acquisition of the e-commerce platform Magento, where he led the APAC business. Previously, he served as vice president at SAP, leading the customer experience & commerce business in APAC and managing a portfolio of sales, service, marketing, and e-commerce solutions.

Kinsella also spent more than a decade as an entrepreneur, bootstrapping start-ups in Singapore, Malaysia, and Hong Kong. He has lived in the region for over 20 years and currently resides in Sydney, Australia.

“I’m thrilled to join LivePerson at this critical moment. Now that APAC consumers use mobile devices as their primary tool to connect with brands, we see a massive opportunity to help more of the region’s top brands offer and scale AI-powered conversations on their preferred channels, from WeChat to LINE, WhatsApp, and in-app messaging,” said Kinsella, regarding his appointment.

Meanwhile, Rob LoCascio, founder and CEO of LivePerson, commented, “With billions of mobile users, the Asia-Pacific region offers incredible opportunities for LivePerson. Bringing Ian on board catalyzes our APAC operation to partner with even more of the region’s signature brands to deliver our global vision for conversational AI’s transformation of commerce and care. I’m excited to welcome him to our executive team.”

Categories
Technology Featured Southeast Asia

AsiaPay to enable e-payment acceptance via chat, partners with CX Qiscus

Jakarta, Indonesia – Digital payment solution AsiaPay has partnered with Qiscus, a multi-channel conversation platform, to simplify digital payment processes for customers through the provision of a chat and call/meet software development kit.

Through the partnership, AsiaPay aims to extend its digital payment transaction services through conversation commerce via chat for its merchants’ customers which will enable businesses in Asia to accept digital payments through chat platforms so that customers can make direct payments to them easily and practically anytime. 

To customers, it further addresses the trends of making purchases during conversation, as customers find it simpler and more convenient. To merchants, it also helps businesses meet the challenges of changing customer behaviors with enhanced customer experience.

According to Joseph Chan, CEO at AsiaPay, the partnership recognizes the greater need of businesses to digitize their presence, especially as the pandemic brought to many companies unprecedented challenges, and has accelerated growth of volume and variety of digital interactions between customers and businesses.

“We are excited to partner with Qiscus to help drive conversational commerce and engage with consumers where they spend their digital lives on messaging platforms. This multi-channel chat enables entirely new experiences, and brings new sales conversion of merchants in Asia with online chat conversation. Besides, it provides merchants with flexible payment alternatives,” Chan stated.

Meanwhile, Delta Purna Widyangga, CEO at Qiscus, said that their partnership with AsiaPay will help synergize the need for chat-based transactions in particular sectors, such as retail, insurance, hospitality, and others. 

“Additionally, we are looking to include AsiaPay as our partner in their customer experience ecosystem. The Qiscus CX Ecosystem is a marketplace that allows existing Qiscus customers to choose a payment option provided by AsiaPay. Qiscus also expects to move forward with AsiaPay towards enabling a chat-based payment mechanism where sellers and buyers can transact seamlessly via a Conversational UI in a simple process,” Widyangga added.