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65% of Singaporeans expect workplace will improve after COVID-19, says study

Singapore – Almost two thirds of workers in Singapore, or 65% of them expect that their industry will change for the better after COVID-19 due to the changes being implemented amid pandemic response, according to a research by customer experience tech Qualtrics.

The Qualtrics study surveyed 800 Singaporeans, and more than half, or 57% rated their employer’s response to the pandemic as “above average.”

With many people working from home during the pandemic, a large portion, 42% of respondents, said their employee experience has improved during the pandemic, while the same number said it has remained the same. 

The most effective actions employers have taken to make their teams feel more valued throughout this period leaned more on workplace flexibility with 51% of companies, followed by gratitude from the direct manager, and improved benefits, both with 21% of companies undertaking such measures.

“As a result of their employers’ quick thinking and actions, the majority of workers across Singapore say they feel a lot more valued at their company, and a lot more proud  to work for them,” Qualtrics SEA Head Mao Gen Foo said.

“While many have made steps in the right direction, businesses cannot afford to take their foot off the gas. Employees want to be listened to, and there is more change on the road ahead as people return and industries adapt,” added Mao Gen.

The new normal in the workplace

While employees have imparted the present measures their companies are undertaking, they  also gave insight into what actions they want to see more of from employers.

For 77% of Singaporeans, it’s important that their employer asks for feedback on what action can be taken to make them feel more confident about returning. 

Within such desired feedback, the study revealed that a flexible work schedule is the most coveted change that workers want to see in the workplace with 69% of them expressing it as a top concern.

This was followed by wanting companies to have a higher focus on personal hygiene with 44%, while about 39% said that actions should be taken to have greater focus on employee mental health. Meanwhile, almost the same number said that freedom to choose their work location is a factor.

Mao Gen said that while employees can agree prioritising safety and hygiene is essential moving forward, there is a slight gap between the actions they want to see, and which they expect to see outside of this. 

“Singaporeans want to see their employers continue to focus on offering more workplace flexibility – such as less time spent commuting, and wearing more comfortable clothing to work,” said Mao Gen.

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