Tag: Marketing

Jakarta, Indonesia – A significant channel partnership has been announced by TenMax, an AI Martech company with its headquarters in Taiwan, and Infobip, a global cloud communications platform.

Through this partnership, marketing automation and digital transformation solutions will be made available to the Indonesian market.

TenMax was chosen by Infobip as a partner due to their experienced local engineering team and a track record of working with clients like Gojek. Gojek’s Gojek Ads Network (GoGAN), a comprehensive digital advertising solution, was supported by TenMax’s AI engineering.

TenMax Indonesia (TMI), a Jakarta-based subsidiary of TenMax, will offer its clients in Indonesia the full range of omnichannel messaging channels, tools, and solutions for customer engagement offered by Infobip. TMI will also provide customised implementation and service support on a local level.

With a focus on the unique requirements of its preeminent small and mid-sized enterprises (SMEs), Indonesia is a crucial market for Infobip. SMEs accounted for 97% of domestic employment in 2020 and nearly 56% of Indonesia’s business investment.

Furthermore, Indonesia is a developing, tech-savvy market distinguished by a young population. The digital native Gen Z in Indonesia, which makes up 52% of its 270 million people, spends 8.5 hours per day on their smartphones, 2 hours longer than the APAC average.

Jeremy Lin, general manager of TMI, said, “Infobip’s solutions help lower the barriers to marketing automation, which we believe is crucial to addressing the customer retention challenges faced by Indonesian SMEs.” 

He added, “They often have extensive customer lists but struggle to retain customers due to a lack of access to the right tools. Infobip is the perfect match for the Indonesia market, and we are thrilled to partner together.”

Meanwhile, George Ni, regional director of partnerships and alliances, APAC at Infobip, expressed, “We are delighted about our partnership with TMI and the opportunities it presents for Indonesian businesses. TMI’s deep understanding of the local market combined with Infobip’s powerful solutions will provide businesses with the essential tools needed to enhance customer experiences.” 

Ni added, “Together, we are well-positioned to make a positive difference that builds strong customer relationships in Indonesia.” 

Manila, Philippines – Acer Philippines recently launched their Acer Day #MakeYourGreenMark campaign in line with their 20th anniversary, aiming to amplify the brand’s message of Acer’s commitment to a more sustainable future to millions across the globe.

The campaign’s unique call to action helped boost Acer Philippines’ sustainability message through a combination of innovative promotions, CSR partnerships, and event entertainment. Notably, Acer Philippines also released their #AceYourWorld original song and music video featuring brand ambassadors Sarah Geronimo and SB19 as part of the campaign.

For the campaign, Acer Philippines mainly staged a ‘Green Mark’ concert featuring a line-up of famous Filipino artists, and fans earned tickets through green initiatives such as donations to The Green Earth Heritage Foundation and plastic contributions to The Plastic Flamingo. 

The concert was attended by 15,000 on-ground and online fans and reached over 714 million people worldwide. More importantly, the campaign raised funds amounting to over million pesos, which will be used to plant 5,401 trees to help in forest rehabilitation efforts and a donation of over 20 metric tons of plastic to be transformed into a range of sustainable construction materials.

MARKETECH APAC also reached out to Princess Laosantos, senior marketing manager at Acer Philippines, to shed more light on Acer Philippines’ sustainability efforts. 

When asked about the reason as to why Acer Philippines went for a concert initiative as a sustainability platform, Laosantos said that it was mainly because music speaks to all ages, which makes the initiative relevant and relatable.

“Our target audience is young, so we wanted to be relevant and relatable to them. What better way to do that than through music? Music is a universal language that speaks to people of all ages, and we wanted to convey our messages in a language understood by many,” she told MARKETECH APAC. 

It is also worth mentioning that prior to this concert initiative, Acer Philippines had already launched key efforts when it comes to sustainability through previous projects and their product lineup. 

“In 2021, we introduced the ‘Earthion (Earth Mission) Project’, which strives to be more sustainable by using recyclable materials and more sustainable processes to engage an ecosystem where our suppliers follow suit. We have also launched the Acer ‘Vero’ line, a range of products made from  20-30% post-consumer plastics in our computers, displays, accessories, and home appliances. We have also pledged to use 100% renewable energy by 2035 and net-zero carbon emissions by 2050,”she said.  

She also added, “We are very proud of the efforts that our employees, partners, and customers have made so far for the planet. We hope that they all continue to be responsible citizens for the environment. We also hope that they spread the word about what Acer is doing. We always say that sustainability is in Acer’s DNA. Sustainability is also the driving force for the future.”

APAC – Advertising agency Dentsu Creative has released its 2023 Global CMO Report, ‘Creativity at a Crossroads’, revealing that the current industry landscape is at a crossroads, but it is one empowered by creativity and technology.

Data from the report indicates that 30% of CMOs prioritize strengthening customer relationships, while 28% focus on engaging with changing audiences, responding to evolving consumer behavior, representing diverse audiences, and adapting to new technology.

It also states that CMOs seek tech-human experiences, with 87% agreeing brands are forged through experiences and 88% valuing alignment between customer experience and brand promise. CMOs have begun to embrace new interfaces such as voice, gesture, AR and AI. 

Additionally, CMOs are now prioritizing entertainment for brand building, investing in platforms like podcasts and programming. 79% agree that advertising is easier to ignore, and 80% see technologies like live streaming blurring content-commerce lines. Humor is resurging, with 58% aiming for joyful moments in advertising amidst crowded, uninspiring messaging.

Talking about AI, CMOs cautiously embrace AI, appreciating its efficiencies but doubting its ability to deeply engage customers. Notably, while some worry about AI’s impact on their jobs, 75% think it can’t fully replace human creativity.

CMOs also increasingly care about balancing purpose and profit, with 62% worrying about their impact on the environment and society, while 64% express concern that their media funding could lead to political polarization. However, 81% believe brands can use their budgets to support diverse voices, maintaining that advertising can be a force for good.

Lastly, CMOs prioritize creativity in response to audience demands for brand integrity and engaging content with 85% seeing creativity as an economic catalyst. Unlocking the creativity needed to thrive in today’s connected world sits firmly at the intersection of brand, experience, and culture. Fortunately, sweet spots are now emerging for brands and businesses to connect with modern customers in the spaces and places that matter most.  

Patricia McDonald, chief strategy officer of Dentsu Creative, observed, “To own the audience, we need to connect in the spaces and places that matter most to them. The challenge is that audiences are changing: they have new expectations, new behaviors, and new values shaped by a deeply connected world.” 

“Their expectations have soared while their attention has polarized-they can dive deeper than ever into the things they love and find it easier than ever to ignore the things they don’t. So, brands must be built in new ways through experiences, through culture, and through action. The choice is simple: engage or be ignored,” she added. 

Meanwhile, Amit Wadhwa, CEO, Dentsu Creative India, commented, “Now, in a world where AI threatens to steal the spotlight from human creativity, it is reassuring to see that a massive 73% of India’s marketers firmly believe that Generative AI will never outshine the boundless brilliance of the human imagination. Frankly, I couldn’t agree more. The report underscores this crucial juncture where creativity, technology, and strategic insights blend – setting the stage for an exciting future in the world of marketing.”

Hong Kong – KFC Hong Kong has unveiled a series of billboards throughout the city to promote the release of their newest product, the “FING FING Cajun Chips,” with the goal of capturing the curiosity of bystanders and causing them to shake their heads in wonderment to discover the product.

The marketing campaign makes engaging reference to the product’s name and defining characteristic (where “FING FING” stands for “shake” in Cantonese). Customers are urged to combine the chips and the Cajun seasoning sachet for an improved version of the Finger Lickin’ Good flavor and overall experience.

The billboards use a creative optical illusion that requires viewers to shake their heads in order to see a hidden message hidden within black lines. The simultaneous publication of other announcements about FING FING Cajun Chips in various press and media outlets throughout the city takes place at the same time as this strategy.

Speaking about the advertisement, Ms. Janet Lau, marketing director of KFC Hong Kong, said, “Our mission for this product is to get the whole of Hong Kong in the FING FING spirit and what better way to get the ball rolling than with the ads.” 

“It’s a simple way to connect the ads with the product incorporating the fun spirit of our brand,” Lau added. 

Meanwhile, John Koay, regional executive creative director of Edelman Hong Kong, said, “We want to get as many eyeballs on the new FING FING Cajun Chips launch as we possibly can – and playing with the product identity felt like the perfect way to do this in a playful and engaging way.” 

United Kingdom – Patrick Béhar has been appointed as the new global CEO of Kantar Media, a division of Kantar Group Holdings,which will take effect in September 2023. He will be in charge of a company that conducts media research and audience measurement on a global scale in this capacity.

Chris Allen, who led the executive team since 2022, will now focus exclusively on his role as global CFO of Kantar Media.

Béhar has 25 years of experience in the media industry, is the chief business officer of Sky Group, a media company and pay-TV broadcaster in Europe and a Comcast subsidiary. In this role, Béhar has been in charge of managing and improving Sky’s partnerships with content and distribution partners, as well as playing a role in increasing Sky Media’s advertising revenue.

Speaking about his appointment, Béhar said, “Media markets are undergoing unprecedented transformation, accelerated by new technologies and changing audience behaviours. With the widest and most rapidly expanding cross-media audience measurement footprint, Kantar Media is at the forefront of this transformation, uniquely positioned to unlock audiences and drive growth and value for clients.” 

He added, “I’m looking forward to leading this amazingly talented team, working closely with the board, our Chairman Adam Crozier and Chris Jansen, Chief Executive at parent company, Kantar Group.”

Meanwhile, Adam Crozier, chairman of Kantar Media, remarked, “Patrick brings a unique combination of first-hand client experience in equipping media companies to grow in a cross-media age and deep global advertising expertise.” 

“His appointment will strengthen the Kantar Media leadership team.  As we continue to drive our innovation agenda forward, I am confident he will fulfil the ambition we have for the business to cement its position, unlocking insight opportunities for our clients,” Crozier added. 

Singapore – Joanne Wong has been appointed by FleishmanHillard as the new president of its Asia-Pacific division. Wong, who has nearly twenty years of experience, has previously worked for the agency in roles like executive vice president, managing director for client services, and head of business development for APAC. Wong previously worked at FTI Consulting Strategic Communications as a senior managing director before returning to FleishmanHillard.

In her new position, Wong will oversee FleishmanHillard’s operational performance across nine nations in the APAC region. Her responsibilities will also include managing the growth and financial performance of the region, fostering the development of productive teams and colleagues, and providing leadership that places a strong emphasis on respect, collaboration, and inclusion as fundamental organizational principles.

Wong held a leadership position in the APAC region during her first 19 years at FleishmanHillard and contributed to the region’s expansion and success over the previous 20 years. Her most recent position involved managing regional operations and profitability while working closely with general managers to promote business growth and talent acquisition and retention in key geographic markets.

She also led teams that served clients in a variety of industries, including healthcare, energy, technology, manufacturing, and others. She also established and oversaw the organization’s APAC financial Services, public affairs, and healthcare practices.

Wong serves as an advisor to C-suite executives, offering guidance on media and special situation responses, including crises and market strategies. She also presents regional trend analyses to global client’s leadership and boards.

John Saunders, president and CEO of FleishmanHillard, expressed, “I am thrilled to welcome Joanne back to the agency in this key role for our global network.” 

He added, “Joanne’s experience is steeped in consulting and client service. And she has a proven track record of growth achieved by supporting colleagues and teams, creating new paths and opportunities for high-performing employees. She will undoubtedly help us generate growth and commercial results in the region and globally, deepening relationships with our current clients and helping to define the future of our company.”

Speaking about her appointment, Wong said, “I am very excited to return to FleishmanHillard, which nurtured and built my dedication and expertise in the communications profession.” 

“I look forward to collaborating with the leadership team in the region to co-create a network that is recognized for our distinctive capabilities to problem-solve for clients, and as the destination for the best talent to achieve their most-rewarding career experience,” Wong added. 

Kuala Lumpur, Malaysia – Within half a year since its establishment, Lion & Lion’s in-house film & content studio has unveiled its showreel to showcase its growth as an emerging studio and highlight its creative endeavours. 

The showreel not only demonstrates the team’s proficiency in film production, motion graphics and content creation, but also offers a peek into the behind-the-scenes creative process driving projects for its growing domestic, regional and global client portfolio.

The showreel takes viewers on a visual exploration of the studio’s portfolio, revealing their process of revitalising brands and crafting engaging narratives. With a dedication to evoking emotions, purpose and engagement, each work underscores the team’s commitment to excellence. 

Cheelip Ong, regional chief creative officer at Lion & Lion, said,  “We’re thrilled to unveil our showreel, a testament to our team’s expansive capabilities across film, content and production. In less than six months, we’ve been entrusted to work on nine different brands, a positive indication of market demand and client trust.” 

“We’re immensely thankful for this enormous proof of market validation. With our in-house team of filmmakers working hand-in-hand with our creative experts, we’re poised to deliver cutting-edge film content designed for the digital age,” he added. 

Under Ong’s vision and direction, the team has grown to add more capabilities such as motion graphics, scriptwriting, brand narratives and rebranding initiatives for clients spanning domestic, regional and global across industries such as FMCG, insurance and fintech.

Meanwhile, Chien Chiang, managing director of Kodak Lens, Signet Armorlite AMERA, mentioned, “With a clear understanding of our industry and category challenges, and with our target audience segments in mind, Lion & Lion’s strategic vision and out-of-the-box ideas provide cost efficiency in bringing creative and production cost under one roof.”

Lastly, speaking on the studio’s performance, Carrie Leong, assistant manager, corporate marketing & loyalty program at Tropicana Corporation Berhad, commented, “Lion & Lion’s Film & Content Studio consistently delivers quality content with new and fresh video directions and editing treatment.” 

Singapore – Popular coffee chain Starbucks has announced its collaboration with global mass media company Walt Disney to release Disney-inspired merchandise and stylish lifestyle accessories aiming to inspire a sense of shared nostalgia that resonates with all ages.

Launching on September 19 for a limited time, the collection will be launched in 15 markets across the Asia Pacific region, blending Disney’s iconic characters with Starbucks’ familiar third place experience.

Starring fan-favorite Disney characters such as Mickey and Friends, Chip ‘n Dale, Dumbo, Stitch and Angel, the Starbucks’ ‘Relive the Magic Together’ series features  an array of 15 different drinkware designs and six lifestyle accessories. The drinkware range features mugs, reusable cups, and tumblers, whilst the lifestyle accessories include reusable tote bags, umbrellas, and pins.

The new themed collection will be available across 15 markets, spanning Australia, Brunei, Cambodia, Hong Kong, India, Indonesia, Japan, South Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam. 

Samuel Fung, vice president of product and marketing at Starbucks Asia Pacific, said “Our “Relive the Magic Together” merchandise speaks to Starbucks mission to strengthen human connection with elements of fun and imagination. This collection is poised to touch the hearts of fans of all ages. The possibilities of striking human connections over the everyday ritual of drinking coffee, rooted in our iconic Starbucks Experience, are truly limitless.”

“We wanted to creatively reimagine how some of our favorite Disney characters might enjoy moments of friendship together – perhaps even taking the time to cheers over a cup of coffee! By weaving together memorable Disney characters with Starbucks style and messages of forging genuine connections, we hope our designs brighten your day, bring comfort and happiness, and warm the hearts of people of all ages”, he added.

Singapore – Global hotel company Club Med is putting a strong emphasis on its lifestyle allure, transforming the concept of escapism into a destination through its latest advertising venture,named “That’s l’Esprit Libre.” This campaign not only refreshes Club Med’s image but also emphasises its modern visual identity.

Club Med is rebranding with the tagline “That’s l’Esprit Libre” to reflect its heritage and global presence. Their new campaign addresses the social aspects of travel and vacation experiences by combining a stylish, lighthearted tone with a modern aesthetic.

Commenting about the brand’s revamp, Quentin Briard, Club Med’s CEO of marketing, digital and technologies, said, “With our complete creative overhaul, Club Med is entering a new era aligned with our premium and lifestyle positioning.” 

l’Esprit Libre means having peace of mind and living a different way of life that elevates and enhances the ordinary. “That’s l’Esprit Libre” highlights those special times when we truly unwind while on vacation, letting go of the stresses of everyday life to rediscover what really matters. It urges us to rediscover the easy joys and find contentment in the here and now.

Meanwhile, Jules Renault, director of Soldats Agency, said about the commercial, “It’s anything by a typical commercial. It’s meant to be like a celebration – playful and fun. There’s irony and attitude in the voiceover’s narration, addressing an audience that’s not gone on vacation yet.” 

Singapore– L’Oréal has appointed new leaders to steer its strategic direction in the South Asia Pacific, Middle East, and North Africa (SAPMENA) Zone, which was established as a growth region in 2021. The company is making strategic moves to harness its potential in this dynamic market. 

Adrien Koskas was appointed as general manager of L’Oréal’s consumer products division (CPD) in the SAPMENA region on October 1, 2023. He will be in charge of driving CPD’s growth in the SAPMENA Zone, which includes 35 markets and targets young and populous demographics worldwide. 

In his new role, Koskas will report directly to Vismay Sharma, President of SAPMENA, who is based in Singapore.

Koskas has an 18-year career at L’Oréal Groupe, spanning global leadership and marketing roles in both mature and emerging markets. He has served as Garnier’s global brand president since 2019. Leading Green Beauty initiatives, and establishing the brand as a key player in L’Oréal’s sustainability efforts. He previously held senior business leadership positions in France, Brazil, and the United Kingdom, including General Manager of CPD for L’Oréal UK and Ireland. 

Speaking about his appointment, Koskas expressed, “I am thrilled to start my new role as CPD SAPMENA GM and excited to work with the talented and diverse teams in the region to create the future of beauty for all.”

He added, “With 3 billion people, SAPMENA is a highly strategic region full of opportunities and new ways to engage with young, digital and beauty savvy consumers who represent many cultures and beauty aspirations. It is also the perfect environment to embrace cutting-edge innovations in so many fields to deliver our high growth ambition.”

Manashi Guha’s recent appointment as managing director, CPD, for L’Oréal UK and Ireland shows the region’s global leadership. As a founding member of the SAPMENA Zone Management Committee, she was instrumental in defining CPD’s strategic mission within this burgeoning region, and harnessing its vast market potential as the source of 50% of the world’s new consumers.

During her tenure, SAPMENA has not only strengthened its global brands, but also improved L’Oréal’s market approach in the region, laying the groundwork for three years of better results. 

Talking about her appointment, Guha said, “It’s been an honor to lead an incredible team of passionate entrepreneurs in the set-up of SAPMENA. South Asia Pacific with the Middle East is leading the beauty revolution and consumer sophistication with diverse beauty ideals and a dynamic digital culture of on-demand, always-connected and hyper social; we can bring a lot to the rest of the world.” 

I hope to bring that learning into my new role. But more importantly, as an Asian Indian wo(mentor), I believe the world is our oyster – we create our reality by unapologetically being who we are. L’Oréal Groupe is an incredible place to create your own reality where I have been recognized and encouraged for bringing my true self to the table,” Guha added.