Singapore – Grab has showcased 75 of its homegrown F&B merchant-partners, an increase from 53 the previous year. Since its listing on the Nasdaq in 2021, Grab has been using the billboard space at Times Square to feature some of its merchant-partners who serve millions of consumers across Southeast Asia through the Grab app.

For Grab, being featured on the Times Square billboard was an opportunity for these merchants to be recognised as vital representatives of their communities on an international stage.

It is worth noting that a large number of the six million merchants and partners on Grab are small-to-medium F&B outfits, with 67% of total GrabFood and GrabMart GMV was contributed by MSMEs.

“These merchants-partners typically don’t have the same marketing and advertising budget as larger players, and would not usually advertise outside their home countries,” Grab said in a recent blog regarding the latest version of this initiative.

Some of those merchants being featured include Philippines-based fruit brand Prutasan ni Adan, Malaysia-based soy sauce chicken restaurant Nasi Ayam Kee Chup, Singapore-based DIY sushi and salad chain Maki-San, and Thailand-based bakery HAAB.

Singapore –  Reckitt has teamed up with GrabAds, the advertising arm of Grab, to elevate brand visibility and drive sales across Southeast Asia by harnessing GrabAds’ retail media network (RMN) capabilities.

The partnership allows Reckitt’s health, hygiene, and nutrition brands, including Dettol, Enfagrow, Strepsils, Durex, and Gaviscon, to leverage GrabAds’ first-party data and innovative ad formats to precisely target consumers and enhance marketing across Singapore, Malaysia, Indonesia, Thailand, Vietnam, and the Philippines.

With GrabAds’ RMN capabilities, Reckitt brands can precisely target high-value Grab consumers while tapping into Grab’s broader online-to-offline (O2O) ecosystem, including GrabMart and its delivery network, for instant product delivery to consumers.

The campaigns will also tap into GrabAds’ full-funnel ecosystem to maximise brand visibility and drive sales across key consumer touchpoints, from in-app discovery to purchase and offline delivery. Using first-party data, Reckitt can target specific consumer segments at optimal moments, utilising ad placements like native ads and search ads within the Grab platform.

Reckitt is the first partner to pilot GrabAds’ newest search ad format. Through this collaboration, Reckitt brands will gain access to real-time reporting for search keyword optimisation, improving overall campaign performance.

Ashleen Ngion, regional eCommerce director (ASEAN, Japan, and Korea) at Reckitt, said, “This strategic partnership with Grab aligns greatly with our guiding compass of putting consumers and people first. By being where consumers are and engaging with them, our brands—Dettol, Enfagrow, Strepsils, Durex, and Gaviscon—will become more accessible through Grab.” 

“As an organisation with a strong entrepreneurial spirit and always seeking new growth opportunities, we believe leveraging the retail media capabilities of GrabAds will allow us to unlock more precision targeting capabilities and grow brand penetration. We are excited to build more shared success with Grab and pioneer new initiatives,” Ngion added. 

Reckitt’s partnership with GrabAds kicked off with a regional Valentine’s Day campaign for Durex. In-app banners on Home Feed, GrabMart, and other Grab Marketing Solutions used first-party data to target purchase-ready consumers, boosting both awareness and sales. 

“Our partnership with Reckitt, the first of its kind with non-food adjacent FMCG brands, represents a pivotal milestone for GrabAds as we enhance our service to the FMCG sector. This collaboration is designed to support Reckitt in optimising its digital marketing strategies and accelerating growth across Southeast Asia with innovative and creative campaigns that deliver comprehensive, full-funnel impact,” said Ken Mandel, regional managing director and head of GrabAds and enterprise at Grab.

“In a competitive FMCG landscape, brands can differentiate themselves by aligning with evolving consumer behaviours and preferences, including providing desired products on-demand and enhancing the last-mile delivery experience,” he added. 

The partnership between GrabAds and Reckitt reflects a growing trend of FMCG brands like Reckitt turning to RMNs for growth. Advertising spend on RMNs in Southeast Asia is expected to reach US$4.7 billion by 2030, according to a recent GrabAds and Kantar study.

Alcohol, especially beer, has long been deeply intertwined with sporting culture, becoming a staple of the fan experience at games, whether in the stadium, at a sports bar, or during home viewing parties. The tradition of cracking open a cold beer while cheering on a favourite team is an essential part of the atmosphere for many fans, blending social camaraderie with the excitement of competition. 

However, this cultural connection also brings the challenge of balancing the enjoyment of beer with the need for responsible drinking. As fans look to maintain the spirited fun of sporting events, the importance of moderation and mindful consumption becomes crucial to ensure that the enjoyment of the game remains safe and inclusive for everyone.

This was the mindset that popular beer brand Carlsberg had for its ‘#CelebrateResponsibly’ regional campaign in Asia-Pacific. For this year, it has teamed up with three of the region’s biggest e-commerce and delivery platforms–Grab, foodpanda, and Meituan–with the aim to tap the partner brands’ voices and touchpoints to create a culture of responsible drinking.

For our latest Top Story feature, we spoke exclusively to Arindam Varanasi, commercial vice president for Asia at Carlsberg Group to better understand the brand’s message of promoting responsible drinking beyond its own verticals, and giving advice on how similar brands can roll out advocacy campaigns like this.

A manifestation of ‘ZERO Irresponsible Drinking’

For Arindam, this campaign not only reflects their deep-rooted commitment to promoting responsible drinking habits, but also aligns seamlessly with the Group’s overarching vision of ‘ZERO Irresponsible Drinking’. 

For context, Carlsberg Group’s ‘ZERO Irresponsible Drinking’ entails that by 2030, there would be full responsible drinking messaging through packaging and brand activations, all of their markets run partnerships to support responsible consumption, the availability of alcohol-free brews, and that 35% of their brews globally are low-alcohol or alcohol-free.

“Our regional #CelebrateResponsibly campaign focuses on promoting responsible alcohol consumption directly to consumers. By highlighting the importance of celebrating responsibly, the campaign aims to use direct-to-consumer touchpoints to educate and encourage mindful drinking habits for all occasions. Our mission is to make a tangible impact by promoting a sense of responsibility and mindfulness around alcohol consumption,” he said.

Given the nature of the group’s aim to promote this brand vision, it only made sense for them to tap the region’s biggest q-commerce players to roll out this message.

“Through the strategic partnerships with the three leading e-commerce apps in this campaign, we are moving closer to achieving this goal by encouraging consumers to Celebrate Responsibly. The campaign serves as a practical manifestation of Carlsberg’s broader brand vision, reinforcing our commitment to social responsibility by promoting moderation, safety and mindfulness across our product portfolio,” he added.

Arindam also highlighted that through the partnership with these platforms, they were able to to leverage the extensive ecosystem and hyper-local insights unique to these partners, particularly in Carlsberg’s APAC markets.

“Notably, these platforms have a significant presence in the region, with a strong overlap in consumer base with Carlsberg’s portfolio brands, ensuring that our campaign resonates with a diverse audience,” he said.

He further stated, “By leveraging the digital capabilities of these platforms through in-app activations and public engagement events that are integral to our campaign strategy, we aim to significantly extend our reach. We want to connect with a wider range of consumers across Asia and inspire them to celebrate responsibly, fostering a culture of mindful drinking.”

How #CelebrateResponsibly rolled out in APAC

The #CelebrateResponsibly campaign was launched earlier this quarter, right at the beginning of the football season, to leverage social gatherings and reinforce Carlsberg’s position as the official beer sponsor of Liverpool Football Club (LFC), a partnership that has been ongoing since 1992, to drive the campaign’s message.

For Grab’s activation, they launched in-app activations with Grab in key Southeast Asian markets, including Singapore, Cambodia, and Myanmar, to encourage football fans to prioritise safety and choose responsible alcohol consumption. 

“This was done by offering consumers discounted GrabCar rides to well-known Carlsberg outlets and attractive offers on GrabMart to have their favourite beverages from the Carlsberg portfolio delivered to their doorsteps,” Arindam explained.

Meanwhile, for their stint with foodpanda, they launched an online sampling campaign where consumers can redeem alcohol-free beer on pandamart, foodpanda’s online grocery store.

“To underline Carlsberg’s commitment to providing alcohol-free and low-alcohol alternatives, we also worked with foodpanda in Singapore and Hong Kong to leverage driver engagement activities, offering the refreshing 0.0% alcohol-free Carlsberg to delivery partners and engaging with this audience group to further promote responsible behaviour,” he said.

Carlsberg also provided over 400 driver bags for foodpanda partners featuring non-profit advertisements to educate consumers about this important initiative.

Over at Meituan in China, they further extended our reach through our public event engagement called ‘The Meituan District’. Said initiative, in which Carlsberg worked closely with destination governments, local districts and merchants, attracted over 30,000 visitors over three days. 

“Over the three days, around 7,000 people entered the event area and 1,000 interacted with the pop-up, receiving free beer samples and learning more about responsible drinking habits,” he said.

Aside from these partnerships, Carlsberg also engaged in outdoor activations for this initiative, including over 4,000 taxis displaying “Responsible Drinking” stickers on their cars and back windows in Myanmar, as well as in Singapore where they wrapped 80 taxis with messages about their 0.0 SKUs for a 1.5-month period. Moreover, they also facilitated in-car sampling of their 0.0 beverage, encouraging consumers to drink responsibly. 

He also stated that the launch of the #CelebrateResponsibly campaign in Cambodia will be marked by an officiating event attended and supported by government officials. 

“This highlights how Carlsberg as an industry player is committed to working together with all stakeholders, including governments, to foster safer drinking experiences,” he said.

Advocacy is about authenticity and brand value alignment

For Arindam, successful advocacy campaigns always require a strategic approach that prioritises authenticity and alignment with someone’s brand values, something that Carlsberg Group aims to align with their ‘ZERO Irresponsible Drinking’ vision for ‘#ResponsibleDrinking’.

“It’s vital to ensure that your message resonates with your audience and reflects a genuine commitment to the cause you’re advocating and follow up with actions in delivering the message with the appropriate reach,” he said.

Moreover, he also highlighted the importance of working with partners who share similar values, which can then greatly increase the impact of your campaign. 

“By partnering with brands that align with your advocacy goals, you can not only extend the reach of your message, but also tap into their network and insights to enhance the effectiveness of your campaign,” he added.

In this campaign’s specific example, them partnering with Grab, foodpanda and Meituan has been instrumental in advancing Carlsberg’ mission considerably to promote ‘ZERO Irresponsible Drinking’ across the various APAC markets in which the brand operates.

He also states that while advocating responsibility is paramount, it’s equally important as well to design initiatives within the campaign that inspire actionable change.

“Encouraging consumers to translate advocacy messages into tangible changes in behaviour is key to achieving real impact and fostering a culture of responsible decision-making. By empowering individuals to take concrete actions in line with campaign objectives, brands can catalyse meaningful change and contribute to a more responsible and sustainable society,” he concluded.

Manila, Philippines – Grab in the Philippines has announced the appointment of Ronald Roda, most recently the company’s chief operating officer, as its new country manager. He replaces Grace Vera Cruz as she takes on a regional role as head of regional corporate strategy.

In his previous role, Roda led the GrabCar business for over six years. Under his leadership, Grab expanded its reach from 8 cities to over 200 cities in the Philippines since 2018, making Grab’s services accessible to millions more Filipinos. 

Moreover, during the pandemic, when the GrabCar business was temporarily shut down, he adapted swiftly to sustain business operations and transforming it into a more reliable and affordable service post-pandemic.

Meanwhile, Cruz will continue to be based in the Philippines in her regional capacity, to ensure a smooth transition and operational continuity. Her ongoing presence signifies her continued commitment to supporting the Philippine market and strengthening Grab’s long-standing partnerships.

Speaking on his new role, Roda said, “I am honoured to take on the role of country head for Grab Philippines, and I am committed to continuing the great work and building on the strong relationships established under Grace’s leadership. My goal is to continue making Grab a true partner for growth, providing innovative solutions that benefit Filipinos across the nation.”

He added, “Together, we will further enhance the quality of life for our consumers and driver-partners, and strengthen the pathways for success for our MSMEs and corporate partners, ensuring that Grab remains a vital contributor to the Philippines’ socio-economic development.”

Meanwhile, Cruz commented, “I am deeply grateful for the unwavering support, collaboration, trust, and openness from all our partners and stakeholders who have believed in Grab’s success during my tenure. Reflecting on the commitment I made when I joined Grab, I am proud of the strides we have made together to drive innovation, enhance services, and uplift the lives of Filipinos.”

She added, “As I transition to my new regional role, I am filled with confidence, optimism, and excitement for Grab Philippines and our new country head. Ronald’s dedication and deep understanding of the industry make him the perfect leader for this next chapter. I encourage everyone to extend to him the same level of support and trust that you have generously given me as we continue our journey to drive growth and success for Grab and the Filipino community.”

Singapore – Beverage company Coca-Cola has collaborated with super application Grab for the Coke&Go initiative, offering convenience to consumers. The initiative allows consumers to purchase Coca-Cola products at smart coolers in Singapore using the Grab application. 

Leveraging Grab’s technology and Coca-Cola’s product range, the initiative supports the digital evolution of the food and beverage industry in Singapore.

The smart coolers which can be found in areas with high foot traffic in Singapore, can be unlocked using a a QR code. The beverages are accounted for through image recognition technology. Once the smart coolers are closed, the Grab application will display the products’ quantity and price. Cashless payment methods are available to complete the purchase.

“Through our partnership with Grab, we’re merging convenience with innovation. By leveraging Grab’s digital capabilities, we’re able to offer unprecedented convenience to our consumers while expanding our own digital footprint. We are excited for consumers to embrace the future with Coke&Go self-serve beverage experience,” Sam Way, vice president of digital acceleration office at Coca-Cola, said.

Ken Mandel, regional head of GrabAds and brand insights, commented, “We’re excited to take our partnership with Coca-Cola a step further with their Coke&G program. The initiative recognises how global brands like Coca-Cola can strategically partner with Grab to reach more consumers across Singapore and the wider Southeast Asian region and deliver an effortless and outstanding experience to them. The collaboration is also a testament to the forward-thinking digital strategy of Coca-Cola, effectively utilising Grab’s robust retail media network capabilities for impactful marketing.”

The collaboration strengthens the goal of Coca-Cola and Grab’s partnership, which is to enhance digitalisation in the consumer market across Southeast Asia. It is also worth noting that the Coke&Go initiative was launched last year through a webapp.

Philippines – In celebration of National Heroes Day, Grab Philippines has launched a new campaign that shines a spotlight on the crucial roles that delivery riders and ride-hailing partners play in the lives of countless Filipinos.

Hailed as contemporary heroes, Grab’s new campaign seeks to honour GrabCar driver-partners who navigate countless challenges on the road to deliver exceptional service. These drivers not only meet the basic needs of others but also strive to build better lives for their families who depend on them.

The campaign features an online film series titled ‘Itatawid, Ihahatid,’ which highlights the often-overlooked dedication of on-demand service professionals who ensure every passenger reaches their destination safely and every craving is satisfied.

“There’s no denying the exceptional dedication, perseverance, resourcefulness, and love for driving that ride-hailing professionals like me possess. I believe that no matter the obstacles, a person determined to succeed in life will find a way,” Matet Craig, one of Grab’s GrabCar driver-partners, shared. 

Being a GrabCar driver-partner for almost a decade, Craig was able to purchase her six-seater vehicle and send her children to school with her earnings as a solo parent. 

“No livelihood is easy, but as long as you have a clear goal for yourself and your family, you will see it reflected in the quality and kind of service you offer to each passenger,” Craig added. 

As part of the campaign, Grab delivery riders and driver partners are also honoured on the app, where they are depicted as superheroes on the location tracking feature. This creative tribute serves as a reminder of the invaluable contributions these riders and drivers make to the community.

The in-app activation in the Grab app depicts drivers as superheroes on the road.

Ralph Guillermo, a member of the Grab Ugnayan Advocates, a group of GrabFood delivery partners, emphasised the importance of recognising the dedication of platform professionals like himself.

“Our livelihood is not easy. We face many challenges on the road while delivering, such as traffic, changing weather, and more. But of course, we don’t let these obstacles stop us from serving our customers and providing for our families,” Guillermo stated. 

Another Ugnayan advocate, Alan Carrillo, emphasised how much delivery partners value feedback from consumers.

Carrillo shared, “It’s heartwarming to receive simple feedback like a five-star rating or positive comments, as well as tips, from our customers. These show that everyone wins in every successful delivery—customers are happy, while we move closer to our aspirations.” 

The series of online films is available for viewing on Grab Philippines’ official social media channels. 

Manila, Philippines – With a humorous twist, Grab Philippines has teamed up with the creative agency Gigil to unveil its latest campaign, highlighting GrabCar’s improved booking reliability—making it no longer a go-to excuse for being late or cancelling plans.

Titled “Sorry, ‘Di Mo Na Kami Pwedeng Gawing Excuse,” the campaign spotlights a series of humorous online videos that poke fun at the absurd excuses people use for being late or skipping plans. From pretending to be attacked by a dog and jokingly breaking the law to dropping their phone in the toilet, these videos emphasise that GrabCar is no longer a convenient excuse for tardiness.

Grab’s campaign highlights the company’s improved driver allocation and more reliable booking experience, leaving passengers with fewer excuses to avoid commitments.

J-anne Aruta, country marketing head of Grab Philippines, said, “Through the intriguing paradox in ‘Sorry, ‘Di Mo Na Kami Pwede Gawing Excuse’, we aim to instill confidence in our passengers that GrabCar is now a more reliable transportation alternative—a safe and convenient way to get back home to their families or reach their intended destination.” 

“We’ve all found ourselves in this situation—crafting the most plausible excuses to avoid commitments or justify delays, sometimes even blaming the unavailability or challenges in securing a ride. However, Grab persistently strives to put an end to this amusing habit of playing the ‘I couldn’t book a ride’ card,” Aruta added. 

In the first half of 2024, GrabCar reported a significant boost in passenger experience, with nine out of ten riders successfully securing a driver. The company attributed this improvement to increased driver-partner activity and the introduction of new features like advance booking, multi-taxi type booking, and group rides, which enhance GrabCar’s reliability.

Hong Kong – Carlsberg Asia has announced the launch of its regional responsible drinking campaign, #CelebrateResponsibly, in partnership with three of Asia’s major e commerce platforms – Grab, foodpanda, and Meituan – transforming how consumers enjoy beer. 

This partnership is key to realising the brand’s vision of ZERO Irresponsible Drinking by leveraging Carlsberg’s and its partners’ brand voices and touchpoints to create a culture of responsible drinking. The aim is to discourage consumers from driving under the influence of alcohol and encourage them to make drinking occasions and beer moments safe and enjoyable. 

As the official beer sponsor of Liverpool Football Club (LFC) since 1992, Carlsberg will kick off this campaign during the football season to leverage this significant passion point to invite all drinkers to #CelebrateResponsibly. 

Carlsberg will tap into the extensive ecosystem and hyperlocal insights of these partners who have a strong presence in Carlsberg’s APAC markets, with a significant overlap in consumer bases, to deliver the important message. 

Through a promotional campaign with Grab, Carlsberg hopes to generate awareness of its ‘responsible drinking’ message through digital in-app activations targeting key Southeast Asian markets including Singapore, Cambodia, and Myanmar. Leveraging Grab’s multiple online to offline touchpoints, Carlsberg will encourage football fans across the region to book GrabCar rides to prioritise safety and responsible alcohol consumption. As part of this, consumers can enjoy discounted rides to best-known Carlsberg outlets or enjoy attractive offers on GrabMart to have their favourite Carlsberg beers delivered.

Meanwhile, in Singapore and Hong Kong, Carlsberg Asia and foodpanda will tap on rider engagement activities and offer the refreshing 0.0% alcohol-free Carlsberg to delivery partners. This initiative not only emphasises Carlsberg’s commitment to providing alcohol-free and low-alcohol alternatives but also encourages responsible consumption. Additionally, Carlsberg will introduce an online sampling campaign, allowing consumers to redeem alcohol-free beer on pandamart, foodpanda’s online grocery store. 

Lastly, Carlsberg, in its partnership with Meituan, a tech-driven retail company in China, will further expand its reach and support other existing responsible drinking related efforts that are already being implemented in the country across a wide portfolio of brands. This collaboration will involve working closely with the destination governments, local districts, and merchants, leveraging the various ‘Meituan Districts’ or key high footfall commercial areas, to drive awareness around responsible drinking practices through public engagement events and activations. Carlsberg will also launch a digital activation with Meituan’s food delivery cabinets, where users will have the opportunity to learn about these events by simply scanning a QR code, creating an interactive and convenient experience for consumers. 

Arindam Varanasi, vice president of commercial for Asia at Carlsberg, said, “Carlsberg is delighted to partner with three of Asia’s leading e-commerce apps to deliver quality drinking experiences responsibly. Through these strategic partnerships, we will make Carlsberg’s portfolio of brands easier and safer to access, expanding drinking moments for consumers in key markets across the region by emphasising the importance of celebrating responsibly.”

Singapore – Grab, a ride-hailing company, has acquired the restaurant reservation platform Chope–according to various sources. Grab’s goal is to help level the playing field for small and medium-sized enterprises, who make up the great majority of merchants on its platform but lack the resources of large food and beverage companies. 

Grab will acquire Chope’s operations in Singapore, Indonesia, and Thailand. The acquisition of Chope will strengthen Grab’s omni-commerce strategy and help it enhance its goal of conquering the dining-out market. 

Speaking about the acquisition, Arrif Ziaudeen, founder at Chope, said, “Chope has built products that have served and delighted countless restaurants and their customers for over a decade. We have proudly achieved so much on our journey. Together (with Grab), we are poised to deliver even greater value to our customers and set new standards in a competitive industry.”

In line with acquisitions, Grab acquired the meal review and reservation service HungryGoWhere in 2022, which had shuttered in 2021. Grab redesigned the site and announced that it could use insights from Grab’s super app, such as cuisine trends and popular Singapore destinations.

Singapore – The Competition and Consumer Commission of Singapore (CCCS) has released a Statement of Decision (SDP), noting that the acquisition of Trans-cab by ride-hailing giant Grab is likely to result in a substantial lessening of competition in the market for the supply of ride-hail platform services to drivers and passengers in Singapore.

According to the commission, it has found that the proposed acquisition is likely to entrench and strengthen Grab’s already dominant position in the ride-hail platform market to the detriment of drivers and passengers.

It has also noted that that Grab’s plans to acquire Trans-cab, which is one of the largest fleets (taxi or private-hire car) not owned by or in partnership with any ride-hail platform in Singapore, to increase the availability of drivers on its ride-hail platform comes at a time when rival ride-hail platforms are facing driver supply shortages.

“There are also various strategies which may be employed by Grab to induce Trans-cab drivers to increase their usage of Grab’s ride-hail platform. The Proposed Acquisition is thus expected to result in a greater degree of “stickiness” of Trans-cab drivers to Grab’s ride-hail platform and a potential reduction in usage of rival ride-hail platforms. Consequently, rival ride-hail platforms’ access to Trans-cab drivers post-merger is likely to be significantly restricted,” the commission said in a press statement.

CCCS also notes that if competition constraints on Grab from rival ride-hail platforms are weakened, drivers and passengers could face higher prices and fewer choices for ride-hail platform services. 

Grab has also recognised that through the proposed acquisition, it will likely be able to significantly save on the incentives that it would have to pay to drivers as compared to if it employed alternative means to increase driver supply.

Nonetheless, CCCS is welcoming both parties to address the competition concerns raised before the commission makes its final decision about the merger.

Grab first announced its interest to acquire Trans-cab via its GrabRentals arm in July 2023, with initial feedback from the public regarding the merger happening a month later. Initial concerns about the merger have already been manifested by the agency since last year, considering it will make Grab becoming the dominant ride-hailing company in Singapore, discouraging competition.