Singapore – Prudential plc has launched its AI Lab in Singapore to promote AI-powered health solutions.
Launched in collaboration with Google Cloud, the Prudential AI Lab integrates advanced technology into the company’s operations and services. Through its end-to-end support, Prudential aims to enhance customer experience.
The Lab is prioritising consumer’s access to quality healthcare, streamlining Prudential’s operations through AI solutions.
Staffed by a team of AI engineers and data scientists, Prudential’s financial representatives will be equipped with more informed advice to serve customers better.
Prudential collaborated with the Ministry of Digital Development and Information, the Economic Development Board of Singapore and the Monetary Authority of Singapore (MAS) for the development of the lab.
Additionally, Prudential is also forging partnerships with institutes of higher learning to provide students with experiences in the field.
Anil Wadhwani, chief executive officer at Prudential plc, said, “Data, advanced analytics and AI are crucial to the delivery of our strategic priorities. The AI Lab will supercharge the development of exciting applications such as predictive analytics, hyper-personalised customer engagement, and real-time guidance for agents. I believe we are just beginning to explore the vast possibilities and value this technology offers. Prudential’s AI Lab will significantly enhance our ability to deliver exceptional experiences for our customers, agents and financial representatives, across all markets.”
“Singapore was selected as the location of Prudential’s global AI Lab for its robust infrastructure and supportive environment for AI innovation, highlighted by its National AI Strategy (NAIS 2.0)1. Our partnership with EDB and MAS allows us to tap into Singapore’s rich network of resources and talent from academia, business and government. This collaboration will greatly support our ability to develop innovative solutions that address customer and business challenges while building even stronger AI capabilities,” Wadhani added.
Gillian Tan, assistant managing director (development and international) and chief sustainability officer of MAS, said, “Prudential’s AI Lab is aligned with Singapore’s Smart Nation 2.0 goal to encourage businesses to utilise AI and technology to raise productivity, transform and serve customers better. MAS will continue to support financial institutions as they develop capabilities and harness AI to enhance their customer and advisory services, fraud detection, and risk insights generation.”
