Tag: Southeast Asia

India – Landor has strengthened its Asia-Pacific leadership team with the appointment of Geet Nazir as managing director for India and Joël Céré as managing director for Southeast Asia, reinforcing its commitment to brand transformation and regional growth.

Based in Mumbai, Nazir has a strong track record of working with brands such as Zydus Lifesciences Limited, Tyger Capital (formerly Adani Capital), PayU, Reliance Jewels, Usha Martin, Nestlé, Coca-Cola, and Tata CLiQ.

Before joining Landor, Nazir was the managing director at Conran Design Mumbai under Havas, where she led a team focused on developing design-led brand solutions. Since February 2021, she has worked with clients to navigate the complexities of the Indian market, drawing on Conran’s global design expertise.

Commenting on his appointment, Nazir said, “With an abundance of choices, Indian consumers today are increasingly drawn to brands they trust—ones that resonate with their values and aspirations. I’m thrilled to join Landor at this pivotal moment, where our purpose-driven, customer-centric approach to design and branding fosters progressive brands that not only empower our clients’ business but also create a positive impact on their customers and society as a whole.

Based in Singapore, Céré has co-founded an open-innovation agency and a boutique consulting firm in technology, alongside mentoring start-ups. He has worked with major brands including Unilever, P&G, Mondelēz, Coca-Cola, Nestlé, Abbott, AstraZeneca, DBS, Kirin, Sennheiser, Electra, Intel, and City Energy across Europe and Asia-Pacific.

Céré has held key roles in various agencies, including managing global accounts at Aegis, shifting a global crowdsourcing platform from content to innovation, leading Hill & Knowlton’s digital practice across EMEA, and overseeing innovation and strategy at Grey, Bates, and Kantar.

“More than ever, Southeast Asian consumers need strong brands to navigate today’s uncertainty. With its unrivalled mix of creativity, data, and strategy, I’m excited to join Landor at this critical time to help businesses unlock their brands’ potential to drive short-term growth and build long-term value,” Céré commented.

Starting in March 2025, the new appointments are set to enhance Landor’s consulting, design, and experience capabilities across the region.

Christian Schroeder, global president of Landor, shared, “APAC is a critical growth market for Landor, and we are committed to investing in the best talent to serve our clients in the region. The addition of Joël and Geet to our leadership team underscores this commitment. Their extensive experience and proven leadership will be invaluable as we continue to help brands in APAC navigate the evolving market landscape and achieve their business objectives.”

Lulu Raghavan, APAC president of Landor, added, “I am thrilled to welcome Joël and Geet to Landor. Their diverse backgrounds and impressive track records will be instrumental in driving our growth and innovation in APAC. I am particularly excited about partnering closely with them as we focus on expanding our presence and delivering exceptional results for our clients in Southeast Asia and India.”

Singapore – Entertainment company Sanrio is defending its intellectual property (IP) rights in its new campaign across Southeast Asia, a crucial market for the company. The creator of Hello Kitty and other iconic characters is fighting against the sale of counterfeit goods through the multi-market campaign launch.

The ‘Sanrio Values Authenticity’ campaign begins its rollout in Singapore, Thailand, and Indonesia. It aims to inform consumers about the dangers of fake products while guarding its IP and fostering consumer trust.

The campaign’s core message is rooted in Sanrio’s philosophy of ‘Minna Nakayoku,’ which translates to ‘Getting Along Together.’ It also reflects its vision of ‘One World, Connecting Smiles’ as IP protection will help the brand continue to serve customers in the future.

Sanrio’s strategy includes out-of-home (OOH) and digital advertising across all three markets. This includes placements in Singapore’s Jewel Changi Airport, Bangkok’s centralwOrld, and Jakarta’s Dukuh Atas Transport Hub.

It also features collaborations with content creators like Ang Chiew Ting, Fauzi Aziz, and Leah Shannon in Singapore. Phavida Chiddaycha, Ajummabakorea, and Birdie Parva from Thailand will also be featured. In Indonesia, Sanrio is tapping Sunny Dahye, Andre Hendarto, and Meissie.

Beyond the public awareness campaign, Sanrio is also working with local authorities to strengthen IP enforcement.

Sanrio is also extending its IP protection efforts to China, with initiatives like an online forum and campaigns on news apps and social media.

Kuala Lumpur, Malaysia – IPG Mediabrands’ media agency Universal McCann (UM) has launched ‘BrandSync360’, a proprietary brand performance tracker designed to address the evolving needs of modern marketing.

With ‘BrandSync360’, the platform empowers brands with the tools to monitor, measure, and optimise their communication activities with unprecedented precision and clarity, bridging the gap left by traditional brand health trackers that struggle to keep pace with today’s dynamic marketing landscape.

Sue-Anne Lim, chief executive officer at Universal McCann Malaysia said, “In a world where consumer behaviour is constantly evolving, brands need tools that can keep pace, with real-time insights for them to make informed decisions and stay ahead of the competition. Traditional brand health trackers often fall short, lacking the agility and comprehensive data needed to effectively guide strategic planning and campaign optimisation.”

She added, “BrandSync360 fills this critical gap, providing a continuous stream of actionable data that enables brands to understand brand health in real-time, to gain a deeper, more nuanced understanding of what impacts brand perception and resonance. This allows for precise optimisation of marketing spend, maximising ROI and achieving better campaign outcomes.”

‘BrandSync360’ also offers continuous, near real-time brand performance tracking for immediate campaign monitoring and adjustments, providing monthly reporting with expanded audience segmentation and behavioural insights for a holistic view of brand performance. Near real-time dashboards provide easy access to critical data, empowering quick decision-making. The robust data provided serves as a solid base for future advanced analytics, enabling deeper investment insights.

Sue-Anne adds, “BrandSync360 is the first step to enhanced strategic planning. A strong foundation of data can be handy for predictive analytics to inform future marketing strategies and investments, improving communication efficiency by streamlining processes and achieving better results through data-informed adjustments.”

“This is more than just a tracking tool; it’s a strategic partner for brands striving for data-driven excellence. By providing continuous, comprehensive, and actionable insights, we can empower brands to not only understand their current performance but also proactively shape their future success,” she concluded

BrandSync360 launches with a client event and demonstration on 25 March this year.

Singapore –  Creative agency We Are Social has appointed Naiyen Wang as its managing director for Southeast Asia (SEA). 

Prior to the appointment, Wang led as We Are Social’s managing director for Singapore for a year. Expanding her focus, Wang will oversee the agency’s operations and lead its strategies in SEA. 

Wang first joined the agency in 2022 as head of account management. She has also held leadership roles as regional business director for DDB and MullenLowe Group.

Recently, We Are Social announced the appointment of Toby Southgate as its global group chief executive officer.

In February, We Are Social teamed up with Meltwater for a report, which found a 4.3% increase in the number of social media platforms that Singaporeans use monthly compared to last year.

The agency also recently secured global fashion brand H&M’s creator strategy remit in Asia, adding the brand to its roster of clients.

Singapore – HSBC Singapore has unveiled an exclusive international lifestyle and entertainment platform designed to elevate the experiences of its Premier Mastercard cardholders. 

The platform offers entertainment experiences in Southeast Asia (SEA) and the United Kingdom (UK), catering to the lifestyle needs of Premier customers.

The launch enhances HSBC’s Premier offering for its affluent customers, providing tailored experiences that meet their health and wealth needs. 

Leveraging Mastercard’s partnership with entertainment company Live Nation, HSBC Premier Mastercard holders can enjoy various benefits, including priority access to concerts and shows in SEA and the UK. They can also enter select shows in the UK and meet international artists with a VIP experience.

The platform’s debut will feature comedian Russell Peters as its first exclusive offering. Peters is bringing his ‘Relax World Tour’ to The Star Theatre on April 11, 2025. 

Additionally, HSBC Premier Mastercard cardholders will gain access to presales for highly anticipated events, such as Lady Gaga and BABYMONSTER’s Singapore shows.

“We are committed to delivering delightful experiences for our customers that go beyond traditional banking services, opening up a world of opportunities for them. The growing appetite for premium entertainment experiences is clear, with our Premier Mastercard customers showing increased interest and spend in international entertainment,” Ashmita Acharya, head of international wealth and premier banking in Singapore, said.

“Tapping our strong international connectivity, we are excited to build up our suite of international lifestyle privileges and curated experiences for our customers, from dining to travel and entertainment, to complement their globetrotting lifestyles as they seek out unique experiences,” Acharya added.

Julie Nestor, executive vice president of marketing and communications in Asia Pacific at Mastercard, commented, “People today are focusing their attention and precious resources on what makes them feel good — their passions. In Singapore, music ranks among consumers’ top five passions, with most (69%) music lovers wishing that brands did more to acknowledge and incentivise them for indulging in their passion with perks like credit card rewards, immersive live music experiences, and access to pre-sale tickets.”

“To give the people what they want, Mastercard is delighted to partner with HSBC Singapore to offer cardholders exclusive access to incredible entertainment, music experiences and benefits, all in one place, through priceless.com/HSBCSG,” Nestor added.

Singapore – E-commerce platform ZALORA is blending style into modest wear in its ‘ZALORAYA 2025’ campaign. The new campaign is redefining modest wear in the midst of Ramadan, weaving modernity with tradition.

‘ZALORAYA 2025’ builds on the Ramadan tradition of donning festive attire for family gatherings.

Through a short film, ZALORA captures a stylish family wearing its curated collection, turning heads within their neighbourhood. The feature film incorporates humour through characters like a social media sensation grandma and a dad father clad in a contemporary biker look.

Employing an omnichannel strategy, ZALORA moves beyond the digital space to physical pop-up events in Malaysia, Indonesia, and Singapore.

ZALORA’s first-ever physical store will be set up in Kuala Lumpur, where a kampung-inspired fashion show will also be held. Its event in Indonesia will feature homegrown brands, tapping into the market’s national pride. Meanwhile, it will conduct a styling session in Singapore.

As ZALORA champions innovation, it is bringing back designer Syomirizwa Gupta with ‘Lé Chic Raya’ collection, fusing French and Malay heritage.

While promoting inclusivity, ZALORA is introducing plus-size clothes for men under ZALIA Basics. It also introduced an outfit series designed specifically for coordination between cats and cat lovers, called the Lubna Meow Series.

ZALORA’s new collections continue to promote sustainability using eco-friendly and timeless materials, ensuring that festive garments can maintain their wearability even outside of the Ramadan season.

“Fashion is about confidence, joy, and inclusivity. ZALORAYA 2025 celebrates this core cultural experience by offering stylish, accessible options for every family member,” Neha Bhasin, regional brand communications director at ZALORA, said.

Southeast Asia is a hot market for AI adoption. With competition among major players heating up and technology providers increasingly integrating AI into their offerings, AI is now more accessible to mid-market retailers as well as major enterprises. The region is also well-suited to AI integration, as this market typically moves quickly to implement new technologies once they are proven.

While affordable AI technologies and the appetite to harness them exist among retailers, there is a key challenge that is often absent from the frantic discourse found online or in the press: determining specific use cases that add value. 

From chatbots to retrieval augmented generation systems (RAG) and autonomous AI agents, organisations are still working out how to implement AI effectively and efficiently. The excitement around AI’s potential is clear, but businesses need to ensure any implementation delivers tangible value, rather than just being there for the sake of it.

This leaves retailers in a challenging position. The pressure to adopt AI is significant and technologies are maturing fast. Companies must balance that pressure and identify practical applications that create real value for their business and customers.

What AI Adoption Looks Like in Retail Marketing

There are many ways a retailer could potentially integrate AI applications into its operations, depending on its size and needs. 

For example, a retailer might sign up for one of the many generative AI platforms available to produce promotional images and graphics for marketing purposes.

If the company operates an online presence, another entry point might be an LLM-driven chatbot that can handle customer inquiries around things like opening hours, item availability, specials and return policies.  

One increasingly popular and proven way that retailers in Southeast Asia can integrate AI into their operations is through solutions that leverage customer data to improve the shopping experience. We’re talking about authentic personalisation. 

Personalisation makes a retail store so much more. It allows brands to provide a shopping experience that is tailored to each customer’s individual preferences. 

Consider the following example. In the future, before setting foot in the store, customers of Cold Storage in Singapore might receive completely personalised product recommendations that consider not only their past purchases, dietary preferences and lifestyle, but also real-time contextual factors like the weather or local festivals.

These recommendations could be delivered through an app, via email, or even social media. The app could also create shopping lists based on weekly patterns and trends or upcoming holidays, helping customers save time while ensuring they don’t forget any regular staples. 

Another key pre-shopping AI opportunity is in personalised offers and promotions, including challenge offers. Challenge offers provide a gamified experience where customers are increasingly rewarded for meeting specific targets, such as spending a certain amount over a set period. These challenges can again be tailored to a customer’s preferences, presenting goals or targets for product groups they like or buy often.

Personalisation also extends to the in-store experience, where recommendations might pop up in the app based on where customers are in the store. Customers might also be scanning products with their phones to receive reviews and recipes that they might like. Taking this a step further, supplier-funded personalised ads for attractive items could also be generated on a customer-by-customer basis.

A Proven Way to Bring AI to Retailers in Southeast Asia

Personalisation and gamification solutions for retail can help retail brands increase customer satisfaction and loyalty. Retailers don’t even need to have an existing loyalty program to get started.

In the case of Eagle Eye’s offering, for example, a retailer in Southeast Asia could get started delivering personalised challenge promotions, powered by AI, in as little as five weeks. This represents a speed to market that matches the region’s hunger to roll out technology solutions quickly.

Such solutions have already been delivered in other markets to great effect. For example, in the United Kingdom, major grocery brand Tesco has adopted AI and is using it to bring benefits to its customers.

Tesco launched Clubcard Challenges in May 2024. This is a loyalty-integrated gamification initiative that utilises AI to create customised, shopper-specific challenges. 

Loyalty members are invited to participate in the game, and they are then served 20 distinct challenges, like spending £20 on summer BBQ supplies, for the chance to collect up to £50 in Clubcard points. Once all tasks are completed, they can win additional rewards.

In other markets, major coffee chain Starbucks is leveraging its Deep Brew technology to analyse customer preferences and contextual data, enabling personalised recommendations like suggesting cold drinks to specific customers during warm weather. 

Similarly, French supermarket chain Carrefour has partnered with Eagle Eye to gamify its MyClub loyalty program, creating customised challenges and goals based on individual shopping patterns and purchase history data.

Make it Happen with AI

The examples and real-world case studies presented above demonstrate how retailers in the region can create powerful customer experiences, drive loyalty and increase profitability, all without extensive lead times or long implementation timelines. 

Rollouts can be done quickly and cautiously. Pilot programs can be run to test effectiveness before moving to full-scale adoption. 

Taking the first steps in AI-driven personalisation with a partner like Eagle Eye means retailers in Southeast Asia can get started with innovative solutions like challenge offers quickly and easily, taking the anxiety out of being left behind in the AI race and joining other early adopting global brands in reaping the benefits. 

This thought leadership piece is written by Aaron Crowe, Regional Director, Eagle Eye, Asia

Singapore – Anker Innovations, a mobile charging and consumer electronics company, has launched its latest campaign to ‘charge up’ Southeast Asia.

Using augmented reality (AR) and computer-generated imagery (CGI), Anker revitalises iconic landmarks across SEA. The campaign aims to showcase Anker’s charging solutions and technology.

The company’s latest charging lineup, the Anker Prime Series, is at the heart of the campaign. The series offers a multi-device fast-charging solution, integrating intelligence and interaction. 

‘Charge Up, SEA!’ is set to illuminate Singapore, Malaysia, the Philippines, Indonesia, and Vietnam. An on-ground AR experience will be available in Singapore and Malaysia, while CGI videos will roll out in the remaining SEA markets.

In Singapore, visitors of Jewel Changi Airport can scan a QR code to enter a cyber-inspired world featuring the iconic rain vortex. While Anker’s desktop charger serves as the central point of interaction, its other products are also highlighted through interactive emojis.

At the same venue, Anker is hosting a ‘Prime of Charging’ experience at their pop-up store until March 5. Besides engaging with the AR experience, customers can also receive exclusive gifts. The event is also available online through Shopee.

“At Anker, our mission is to ignite possibilities through ultimate innovation. We’ve not only created products that lead the industry in performance but also ones that fundamentally change the way people engage with power. This campaign reflects our vision of an interconnected world where innovation enhances the everyday lives of Southeast Asia consumers,” Leon Wu, general manager of Southeast Asia at Anker Innovations, said.

Singapore – Creative advertising agency Ogilvy Singapore has elevated Sharon Ooi to chief talent officer in its operations in Singapore and Malaysia.

Before the promotion, Ooi served as the agency’s director of talent in Singapore and Malaysia for four years.

In her new role, Ooi will oversee Ogilvy’s talents across its offices in Singapore and Malaysia, ensuring a pleasant experience for its employees. Working closely with leaders while spearheading talent strategy, she aims to maintain Ogilvy’s reputation as an ideal workplace.

With expertise in HR functions, Ooi has held leadership positions at Leo Burnett, Publicis Communications, and most recently at Design Bridge Asia. Before joining Ogilvy, Ooi was part of the senior leadership team at the brand design agency, even expanding her remit to encompass China.

At Ogilvy, she will be reporting to Sue Olivier, chief people officer, and Kunal Jeswani, chief executive officer.

“The promotion of Sharon to Chief Talent Officer for Singapore and Malaysia recognises her outstanding leadership, unwavering commitment to our talent team, and her transformative impact on our Ogilvy culture,” Olivier said.

Jeswani commented, “Sharon’s promotion is a testament to her dedication, and the impact she has had on both our culture as well as our talent strategy. She has an exceptional ability to lead leaders. And her passion for building positive, engaging work environments, will spread across everything we do in Singapore & Malaysia.”

“As I step into this new role, I am grateful to Sue and Kunal for recognising my contributions and for their confidence in me. Exciting times lie ahead, as I look forward to further enhancing the employee experience, ensuring our workplace is not only a long-term career destination but also an employer of choice for top talent, where our people can thrive and become our strongest advocates to grow with us,” Ooi commented.

Singapore – Consumers in Southeast Asia (SEA) are eager to upgrade their devices in the next 12 months, according to a report from GrabAds, super app Grab’s advertising arm.

GrabAds’ report reveals that 50% of the app’s users are planning to upgrade their phones, while 34% are considering home appliances. Others are eyeing laptops (30%) and tablets (25%).

The report highlights an opportunity for telcos to align their marketing strategies towards consumers’ connectivity demands, with the average user having four connected devices. This includes smartphones (89%), laptops (72%), and smart TVs (69%).

As a result, users are seeking mobile data speed, with 25% willing to switch providers offering better data services and value.

Consumers are particularly interested in bundled packages, with potential subscribers preferring streaming services (62%), mobile discounts (55%), and home devices (45%).

Meanwhile, 72% of phone upgraders cite in-store experience as key to driving their purchase. 

Additionally, GrabAds reports that family decision-makers heavily influence digital purchases in SEA. Parents with children aged 10 and above are also a key smartphone demographic, as they prioritise learning and connection.

“Grab’s SEA consumers are actively looking for better connectivity, smarter bundles, and faster devices. GrabAds enables brands to reach these decision-makers at key moments throughout their daily routines, to stay top-of-mind and influence purchasing decisions in a way that feels relevant and seamless within people’s lives,” Jennie Johnson, head of marketing at GrabAds, said.