Tag: Singapore

Singapore – Full sensory experience agency The Company We Keep (The CWK) has expanded its SEA team and offerings with the addition of Tam Xu as project director and Nicole Pow and Deon Tan as project managers.

In her new role, Xu will spearhead the delivery of bespoke projects for clients across the SEA region. She will nurture and train the team of producers that will be based on the newly-opened Singapore hub to ensure a stellar production powerhouse.

Xu will also be responsible for day-to-day project management across multiple departments, ensuring operational and financial discipline, delivery excellence, and resource optimisation.

Prior to her appointment at The CWK, she played a pivotal role in setting up the events and project management teams from scratch at MOI Global. As an event director, she led a growing team to manage end-to-end event planning and execution, building strong client relationships with companies such as Fujifilm, Google Cloud, Oracle, Red Hat, and UBS.

Meanwhile, in their new roles as project managers, Pow and Tan will be overseeing the CWK projects within the Singapore hub.

Pow, who brings with her 8 years of experience managing various events ranging from conferences, meetings, award ceremonies, and travel incentives, will also leverage her tech-savvy expertise in her new role.

On the other hand, Tan will take on a social and creative-heavy role. She brings 10 years of experience across events, sales, and marketing.

With the opening of the agency’s Singapore office earlier this year, they are now officially in operations and are working with clients such as Credit Suisse, WalkMe, Salesforce, and DocuSign.

Victor Darmawan, business director for Asia at The CWK, said, “I am incredibly excited about Tam, Nicole, and Deon joining the company, and I look forward to working closely with them to elevate Singapore as the next hub for The CWK. Together, we will continue to provide world-class service to our clients, fostering growth and success.”

Nigel Ruffell, CEO at The CWK, also shared, “The addition of Tam, Nicole, and Deon to our growing team is a testament to The Company We Keep’s remarkable success in the SEA region. Each of them brings a wealth of invaluable experience that will undoubtedly enhance our capabilities across APAC. With our expanding team and reinforced presence, we’re embarking on an exciting journey filled with limitless opportunities, and we eagerly anticipate the amazing work they will do.”

Meanwhile, commenting on her new role, Xu said, “The CWK has an envious reputation, and I’m thrilled to be part of the SEA team during an exciting growth phase. Together with Victor, I look forward to scaling new heights, building a team, and achieving new milestones for The CWK’s Singapore Hub.”

Singapore – AnyMind, a technology company specialising in business supply chain, has recently unveiled the launch of its latest influencer marketing solution tailored for mobile app publishers, developers, and marketers. 

Known as AnyTag, this new platform is designed to combine performance-driven influencer marketing with mobile application marketing. 

In particular, it utilises a performance-based model that measures the application’s download counts, making it a primary indicator for influencer marketing campaigns. 

Among its key features, users may also search through and choose from a global network of more than 610,000 influencers across the Asia Pacific to work on their app marketing initiatives. 

Leveraging accumulated campaign data and individual influencer performance data, on the other hand, influencers can also be identified and chosen for performance-driven influencer marketing campaigns and optimise designed creatives that are in line with end-user purchase volumes.

With this, they can now participate in the said influencer marketing campaigns by using Any Creator, the creator growth platform of the company. 

Talking about the launch, Kosuke Sogo, CEO and co-founder at AnyMind Group, expressed his enthusiasm about the project, saying “We’re now at an exciting inflection point in influencer marketing, where we’re seeing a convergence between influencer marketing and digital commerce. This presents a new range of opportunities for innovation in influencer marketing, such as tying influencer marketing to app marketing, further attribution opportunities in social and live commerce, and more.” 

“It is now up to vendors to further innovate and for marketers to embrace these changes,” he ended.

India – Mumbai-based digital business-to-business (B2B) payments company PayMate has announced its expansion into the Asia Pacific region as part of its global growth journey.

With this expansion, PayMate is now launching its operations in Malaysia, Singapore, and Australia to provide digital payment solutions tailored to the specific needs of each market while maintaining a unified global strategy.

Businesses from the aforementioned markets will now also be able to access PayMate’s solutions, which include digitization and automation of financial processes, invoice discounting, and API-as-a-service for financial institutions.

PayMate’s platform offers seamless integration with existing systems and facilitates expedited payments and efficient cash flow analysis, which businesses can now leverage to improve their working capital management.

The B2B payments firm is also looking to explore potential expansion opportunities in other APAC markets, including Vietnam, Thailand, the Philippines, Hong Kong, and New Zealand.

Meanwhile, in Australia and South Africa, PayMate operates under the name “DuNoMo” as a wholly owned subsidiary.

The B2B payments firm now has established subsidiaries in APAC and the Central and Eastern Europe, Middle East, and Africa (CEMEA) regions.

Ajay Adiseshan, founder and CEO at PayMate, said, “We are delighted to introduce PayMate’s innovative B2B payment solutions in Singapore, Malaysia, and Australia. Our rapid expansion into these countries highlights our commitment to enabling frictionless and highly secure B2B transactions for enterprises. We look forward to contributing to the thriving fintech ecosystems in these markets and to collaborating with local partners to drive the digital transformation of B2B payments.”

Amirreza Sawal, general manager for APAC at PayMate, also added, “PayMate is committed to expanding its footprint in the APAC regions, delivering local businesses with the means to elevate supply chain payments, minimise expenses, and optimise working capital. Our versatile APIs offer effortless integration with third-party functionalities, fostering innovation, scalability, and a competitive advantage. These B2B Payments APIs transcend industry boundaries, serving as an adaptable solution across diverse sectors.”

Singapore – Havas Market, the e-commerce arm of the Havas Media network, has recently announced the appointment of Shermaine Lau as its new head for Singapore.

This appointment follows her decade-long expertise in the e-commerce landscape, leveraging the company’s digital transformation, brand acceleration, and data-driven strategies.

In her new role, Lau will primarily concentrate on the improvement of purchasing experiences in the Havas Market by highlighting end-to-end, omnichannel solutions as well as harnessing the transformative power of cutting-edge generative AI.

Through this initiative, the company then seeks to streamline operations, maximise resources, and deliver exceptional value to brands across all business segments of the Havas Market. 

Speaking about this appointment, Lau said, “In today’s retail landscape, brands must go beyond product sales; they need to connect meaningfully with shoppers. Our AI-powered omnichannel solutions enable brands to efficiently create great shopping experiences, fostering customer loyalty and driving sustainable business growth.”

Meanwhile, Deanson Lee, head of digital at Havas Media Network Singapore, added, “With Shermaine’s extensive experience, I’m confident that we will not only empower our clients to navigate the dynamic omnichannel retail and media landscape but also venture into new frontiers of commerce, unlocking greater market potential together.”

Tapping into Lau’s proficiency for these comprehensive strategies, Havas Market is now poised to empower brands further, facilitating the creation of meaningful shopping experiences that resonate with consumers.

Singapore – Singapore Airlines has unveiled their latest campaign, which features a new stop-motion animation across social media, aiming to capture the essence of a wanderlust experience with their sonic identity comprising three instrumental tracks played on board SIA flights and in SilverKris Lounges.

Titled ‘The Sound of Singapore Airlines: A melodic journey awaits’, the new 30-second film captures the SIA Business Class cabin in a charming, handmade music box that takes the shape of a suitcase, bringing viewers on a trip through scenic landscapes and vibrant cities, accompanied by the airline’s signature melodies to evoke fond memories of travelling with Singapore Airlines.

Created in collaboration with Copenhagen-based director Marcus Møller Bitsch, the film’s handmade music box is inspired by the airline’s Business Class cabin. Each prop, including the iconic SIA cabin crew sarong kebaya uniform, was carefully hand-crafted and integrated into the film’s storyline.

Speaking about the project, Bitsch shared, “When I got the brief, I immediately thought it was a fantastic opportunity to use stop-motion animation to show the attention to detail and dedication that Singapore Airlines strives to bring to their customers.”

Meanwhile, Loo Yong Ping, deputy executive creative director of TBWA\Singapore, commented, “With the world embracing the wonders of AI, we wanted to do things differently by reviving the art of craft making to weave a sensory experience through music. We’re thrilled to witness this film come alive.”

Singapore – Leading multi-attraction pass provider Go City has officially signed a memorandum of understanding with Weixin Pay, a widely recognised payment function in the Weixin app, in an event today at the Capitol Kempinski Hotel, Singapore.

Such first-of-its-kind collaboration marks a significant milestone for the two as it will boost the global tourism sector in the country, allowing Chinese tourists to immerse themselves in a wide variety of visiting places across 30+ cities in Go City’s portfolio.

This also includes a three-year joint marketing plan in which both parties will allocate resources to adopt the usage of both the Go City Weixin mini programme and Weixin Pay.

Neville Doe, group chief financial officer of Go City, shared his enthusiasm for this partnership, stating, “This exciting partnership with Weixin Pay is a testament to Go City’s commitment to revolutionising the travel experiences for our customers. We’re incredibly excited to team up with a world-class leader in digital payment solutions to better serve our Chinese customers.

“Our mini program is already enhancing the purchase and usage experience for these customers, and this partnership takes this incredible proposition to greater heights. Together, we’re set to open up a world of fresh possibilities, such as special deals and unique experiences, for these travellers across Southeast Asia and beyond,” he added.

Following this remarkable feat, Etienne Ng, regional director, Southeast Asia for Weixin Pay, commented, “We are excited to collaborate with Go City, a pioneer in the tourism industry. This partnership aligns with our aim to provide Chinese users with seamless and secure payment options, enriching their travel experience in Singapore and the rest of the region, and represents a significant step towards achieving that vision for our users.”

Meanwhile, Dawn Jeremiah, vice president, marketing and e-commerce at Go City, also said that the establishment of Go City last September has already brought exponential revenue growth from Mainland Chinese consumers month after month.

“We’ve seen a 1.5x growth in September and October versus 2019 and a 2x growth this month versus 2019. exponential growth particularly to Singapore, followed by London, Sydney, Bangkok, Oahu, New York, Barcelona, and Paris. This year’s Golden Week saw our pass volume sales grow to 4x, average basket size grow by 25%, and lower refund rates, all compared to that of 2019,” she ended.

For the next few months, this strategic partnership is expected to revolutionise the exploration of Singapore’s top destinations, ensuring affordability, accessibility, and an authentically enhanced experience.

Singapore – Around 3 out of 4 Singaporeans have said that they are now more confident in recognising scam calls and SMS than they were 12 months ago. This is according to the latest data from cloud communications and customer experience (CX) software company Toku.

An overwhelming 91% of respondents believe that organisations are making an effort to educate the public about scams, empowering them with the knowledge to identify and thwart scams effectively.

An example of a government initiative that made a noticeable impact is the SMS Sender ID Registry (SSIR). In early 2023, the SSIR made it mandatory for organisations to register their brand names with the Infocomm Development Authority of Singapore to verify their identity when they use SMS.

According to data, 87% of Singapore consumers said the SSIR has made it easier to identify the legitimacy of the SMS they receive. 63% also noted that the SSIR has resulted in them receiving less spam or scam messages.

Thomas Laboulle, founder and CEO at Toku, said, “Over the past 12 months, consumers in Singapore have shown a clear shift in their awareness of scams and a rise in their confidence in dealing with them. his has had an impact on the levels of trust they have for the communication channels they use, leading to changing preferences and behaviour in how they interact with brands.”

Despite scam SMS still being prevalent, around 73% remarked that they are more confident in recognising them. Less than a quarter of consumers clicked on URLs in these messages over the past 12 months, and only 13% encountered monetary loss as a result.

The same confidence is also reflected when it comes to scam calls. Around 75% expressed confidence in their ability to identify scam calls, and the number of consumers who picked up a scam call in the past 12 months fell by 19%.

Despite being digital natives, more than a third (36%) of millennials willingly click on suspicious SMS links even if they’re marked “Likely-SCAM” – the highest proportion amongst all the age groups. In contrast, only 8% of those aged 18-24 and 13% of those aged 45-54 are likely to click on these suspicious SMS links.

Labouelle added, “This result may be surprising, but it’s in fact in line with numbers from the Singapore Police Force. Data released by the police in September 2023 showed that those aged 20 to 39 were the most likely to be cheated in scams, making up more than 50% of all victims.”

The data also uncovered how many Singaporean consumers have clear preferred channels for communication from brands. For instance, SMS remains highly preferred by Singapore consumers for OTPs (79%), bank alerts (76%), and appointment reminders (72%). At the same time, WhatsApp gained popularity for marketing messages (47%) and order updates (55%). 

Meanwhile, approximately 3 in 4 consumers are inclined to contact an agent over the phone when confronted with urgent matters pertaining to payment or finance. Similarly, 2 in 3 will reach out to a phone support agent to resolve issues associated with products and service faults.

“Our research shows that Singapore consumers have varying levels of trust and preferences for different channels and types of communication. Organisations should pay attention to these preferences to meet customers where they want,” Laboulle said.

He added, “The rise of generative AI gives companies an unprecedented opportunity to reinforce consumer trust and build more personalised customer experience. AI can take over repetitive and tedious tasks while empowering human agents with the right information and context to further improve their customer service.”

Singapore – IPG Mediabrands, the media holding company within Interpublic Group, has announced the official launching of My Bot, its latest AI chat assistant today, November 16. 

This innovative tool aims to optimise the internal productivity of the workplace as well as their employees’ workstyles through gen AI technology powered by Google Cloud. 

In particular, the assistant is set to streamline day-to-day tasks, enabling easier management of multiple projects and workflows for IPG Mediabrands employees.

Some of its features include an intuitive task management support which covers the project brainstorming to agenda-making for meetings. With a dedicated space for human creativity and strategy development, it also responds efficiently to user needs with time. 

Meanwhile, its capacity to understand 38 different languages enables smooth communication in various contexts and promotes inclusivity.

Speaking about this launch, Graham Wilkinson, chief innovation officer at KINESSO, said, “We couldn’t be more excited to launch our first of what will be many products leveraging gen AI, with the support of Google Cloud.”

“My Bot will take our workplace capabilities to new heights without compromising the humanity and thoughtfulness of our client-centric approach,” he ended. 

My Bot comes after IPG Mediabrands recently partnered with Google Cloud to integrate gen AI technology into product development. 

It is developed by the product team within KINESSO which works with Google’s PaLM 2 language model and boasts enterprise-level security to protect intellectual property throughout the workflow. 

Singapore – In an effort to bolster their communications and storytelling engine, Singapore-based cloud data platform for decisions Human Managed has recently announced its current partnership with communications agency Milk & Honey PR. 

The collaboration intends to appoint a leadership role for the communication agency in organising their press office activities, thought leadership initiatives as well as fostering its brand awareness. 

This is in line with their mission to revitalise the enterprise service model tailored to the current trends in digital businesses that operate with complex data, siloed technologies and legacy architecture. 

As a platform for decision, Human Managed serves organisations of all sizes such as essential services sectors like finance, healthcare, education and government. They also offer outcome driven services, end-to-end accountability, speed and a cost-effective pay-as-you-go flexibility with its modular Intelligence Decision Action (I.D.E. A) platform. 

Following this significant milestone, Karen Kim, CEO at Human Managed, shared her thoughts on this affiliated appointment, saying “As we enhance our offerings, expand our product features and grow our portfolio of customers, we have an equally ambitious communications goal. We needed a PR partner that can translate our expansive products and services into media and customer-friendly messaging as well as build our communications and storytelling engine.” 

“The Milk & Honey PR team really took the time to understand our business, developed a strategy that will nurture our brand and bring the Human Managed story to life,” she added.

Meanwhile, Meilin Wong, partner and CEO at Milk & Honey PR Singapore, commented, “We’re very excited and proud to be supporting a company that puts innovation and impact front and centre of everything they do. We love that Human Managed is all about empowering their customers do better business, an ethos that aligns well with Milk & Honey’s own.” 

Headquartered in Singapore, the self-funded five-year-old tech start-up currently has a team of over forty employees and offices in the Philippines, India, and Hong Kong.

Singapore – The Land Transport Authority (LTA) in Singapore has awarded to Stellar Experience its road assets advertising operator (AO) tender, effective for 10 years starting from January 1, 2024.

Through the tender, Stellar Experience will be managing and operating the advertising spaces at LTA-owned bus and taxi shelters as well as designated pedestrian infrastructure, with an option to extend for another six years.

LTA has been appointing AOs to manage the advertising spaces, as well as the general maintenance (such as cleaning) of bus and taxi shelters since 1999. This approach allows LTA to select best-in-class AOs to manage these assets and introduce creative campaigns to boost advertising revenue, which is then shared with the Government through a concession fee model.

This mandate marks the first time that LTA has consolidated the advertising concessions for bus and taxi shelters under our purview into a single contract. Bus and taxi shelter advertising spaces were previously tendered out as two separate AO contracts, specifically to Clear Channel Singapore and JCDecaux Singapore, and will expire in December 2023 and March 2025 respectively.

“Consolidation of bus and taxi shelter assets, and the inclusion of additional advertising assets into single contract will provide the AO with greater scale and enable the AO to sell across multiple platforms. This will help to boost advertising revenue, and in turn the concession fees,” LTA said in an online statement.

LTA had received a total of seven proposals from four tenderers for this tender. Proposals were evaluated on their quality, whether tenderers are able to maintain the bus and taxi shelters per LTA’s requirements, as well as their ability to generate non-fare revenue from these road assets.