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Marketing Featured Southeast Asia

MY’s IPC Shopping Centre ropes in 100 brands for 12-hr shoppable live stream on NYE

Kuala Lumpur, Malaysia – Over a hundred brands will be part of Malaysia-based IPC Shopping Centre’s Mutiara Damansara New Year’s Eve countdown festival, to which the shopping center will host a 12-hour shoppable live stream.

The IPC Shopping Center is a national shopping mall anchored by Swedish home furnishing giant IKEA and one of Ikano Retail Asia’s portfolio in Southeast Asia region.

In its live stream on NYE, are exclusive deals, giveaways, and entertainment from local and international artists, which include Jeremy Zucker, Talitha Tan, and local talents such as Tata Wanqian, Koe Yeet, Natalie Chai, Fiza Saad, Ming Yue Ho, and Adzrin Mansor.

“Like many others in the retail industry, 2020 was a challenging year for us, but I am proud to say that it was during those times that we saw the best in our people and our tenants,” said Arnoud Bakker, head of leasing of Ikano Centres, part of IKEA Southeast Asia.

He added, “We remained flexible and agile, accelerating our digital developments through programs such as our personal shopper services and onboarding our tenants onto online food delivery platforms to increase their revenue streams. This event is another example of the innovation and entrepreneurship that we celebrate. We are excited that our tenants are supportive of our efforts as we continue to maintain a tenancy rate of 98 percent.”

The live stream will also host tenants while promoting their products. The exclusive deals are available for purchase until January 3, 2021, within Facebook. A collaboration with courier services Lalamove has also established to meet the same-day-delivery shopping demands for purchases made before 9 pm within Klang Valley.

“We are glad to still be able to hold onto our tradition of hosting a New Year’s Eve celebration for the community – except this time, virtually to reach a wider audience. While we are seeing a positive recovery in visitation in the past couple of weeks, we remain committed to exploring alternative ways for us to support our tenants,” said Karyn Lim, general manager of IPC Shopping Centre.

She added, “Therefore, like how Malaysians have risen to the occasion to #kitajagakita, we are thrilled to support 100 over brands across almost 40 tenants, ranging from Home Furnishing, Fashion & Sportswear, Beauty & Health, Food & Beverages, and Kids, Education & Technology, during the live stream. This New Year’s Eve will be slightly different for all, but we hope to continue offering exciting, fun, and more importantly, safe celebration for the community.”

The New Year’s Eve countdown by IPC Shopping Centre will kick off from December 31, 2020, at 12:30 pm to January 1, 2021, of the same time.

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Marketing Featured Southeast Asia

2020’s a year of brand switch for SG consumers, new research shows

Singapore – The pandemic, which caused a drastic decline in retail sales, has created a new brand loyalty shift among Singaporean consumers causing for them to switch brands this year, new research from customer experience company Qualtrics show.

About 56% of the respondents have opted out for cheaper brands during the pandemic. Similarly, 57% of the respondents said that they are more likely to buy items on promotion, while half (51%) have bought different brands due to availability.

“While we know consumers will always value cost, quality, and convenience, findings from the Qualtrics study highlight the major extent to which people are actively seeking out alternatives. In fact, a third of respondents said they have tried at least one different brand since the pandemic began,” said Lisa Khatri, research and brand experience lead for Qualtrics in APJ.

The research also showed renewed consumer priorities among Singaporeans in terms of where to spend their money.

There has been a significant increase in purchases relating to takeaways and home delivery systems (50%), fresh food (42%), and packaged groceries (37%) as well as utility bills and service expenditure (47%), and cleaning products (35%). On the other hand, the majority of the consumers said that they’re spending less on luxury brands and products (60%), entertainment and travel (60%), eating out at restaurants (55%), and alcohol (48%).

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Marketing Featured East Asia

Pandemic woes have varied consumer impact on China, Japan markets: report

London – The ongoing global pandemic has created varied consumer impacts and reactions within the consumer base within the Chinese and Japanese markets, recent statistics from consulting firm Ernst & Young show.

In their latest “EY Future Consumer Index,” the report showed contrasting behaviors on pandemic impact on consumer behavior and everyday life. Chinese consumers showed more optimism that the pandemic fear will fade off, as 46% of the respondents say the fear will only last about one to six months. On the other hand, Japanese consumers were less optimistic, with 66% of the respondents saying that the fear will last for about a year or more.

With a significant increase in consumers shifting to online shopping, Chinese consumers are very likely to show interest in online shopping, with appliances and technology-related items being the top shopping choice.

On the other hand, Japanese consumers’ behavior tends to lean more to a “normalization” perspective, which accounted for the top consumer trend in the country.

Andrew Cosgrove, EY global consumer knowledge leader, notes that such mixed consumer behavior means that the future of shopping means transitioning to online channels.

“This points to the risk of showrooming, with consumers going to stores to touch and feel the product for the experience but then making purchases online where products might be cheaper. Retailers and consumer product companies will need to ensure they have both seamless omnichannel experience and the stock and price point needed to make the sale,” Cosgrove stated.

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Marketing Featured APAC

ANZ, SG consumer markets show mixed behaviors on post-pandemic holiday preps: report

Singapore – Consumers within the Australia-New Zealand (ANZ) and Singapore markets have shown mixed consumer behaviors with the upcoming holiday seasons, a report from advertising analytics company Blis showed.

The study focused on three indicators that reported greater impact on consumer behavior during the global pandemic crisis. These include geographical location, modifications to mobility, and the psychological need for interaction.

ANZ showed contrasting consumer behavior in going out of their homes. Australia tallied 41% of the respondents that showed caution during June this year, albeit the rate has since then changed to 26% in September. On the other hand, New Zealand carried greater confidence at going outside, with a 54% rate in June, albeit slightly dropping to 49% in September due to resurgence of new cases in the country.

About 41% of the respondents in Singapore, on the other hand, wanted to leave their houses with 21%  stating that they are cautious.

In terms of mobility behavior, Singapore demonstrated greater confidence for public transport mobility, with 32% showing positive notes, while ANZ clocked 21% and 26% respectively in terms of mobility confidence. The study noted that effective lockdown measures are a prime cause of these consumer markets showing greater confidence in going outside.

When it comes to psychological behavior, New Zealanders reflected a higher percentage of taking the risk to visit food-related establishments, such as restaurants and bars, which tallied a 46% response rate. On the other hand, Australia and Singapore had less confidence to eat outside, with a 35% and 31% response rate respectively.

As the holiday season is fastly approaching, the ANZ market reported greater interest in spending their festive shopping at a physical store (AU, 33%; NZ 36%) yet have mixed views on spending limit (NZ: same amount as last year, AU: less spending). On the other hand, Singapore showed uncertainty whether they will shop in-store or online, yet showed behavior of shopping earlier for the festivities.

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Marketing Featured East Asia

Alibaba kicks off annual 11.11 Global Shopping Festival

Shanghai, China – Customer-centric innovations and features—this has been Alibaba’s focal point this year as they recently announced their plans for the annual 11.11 Global Shopping Festival.

As ‘11.11’ continues to grow by the year, Alibaba focused on launching new strategies in the midst of changing consumer behaviors. Strategies include promotion of Alipay’s digital lifestyle platform, ‘doubling’ of shopping windows that will aid in featuring more brands and merchants, consumer reach and promotions, and utilization of livestreaming technology to drive more engagement from customers, especially from Chinese consumers, which has been noted to create the largest international presence to date.

Alibaba’s Alipay digital lifestyle platform aims at connecting almost two million local service providers in China, including micro-merchants such as street stalls and small-scale grocery stores. On the other hand, the company recently launched its Taobao Deals’ “RMB1 Sales” campaign, which aims at encouraging consumers to purchase goods at huge discounts and free shipping. Lastly, in regards to the livestreaming strategies, Alibaba aims to launch a shopping festival concept in Southeast Asia-namely in Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam markets.

Jiang Fan, president of Taobao and Tmall, expressed his hopes for the 11.11 Global Shopping Festival, stating that through these innovations, the company hopes to adapt to the changes this year has brought to the consumer market.

“The pandemic has fundamentally changed consumer shopping preferences and accelerated digital transformation of many businesses. Through our expansion from ‘single’ to ‘double,’ 11.11 will be offering more opportunities for merchants both online and offline to engage with consumers as well as provide a better consumer experience overall,” Fan stated.

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Main Feature Platforms Southeast Asia

Malaysia taking the lead on SEA digital consumer growth, statistics shows

Malaysia– With many people shifting their marketing behaviors online, notable statistics have shown a significant increase in the number of digital consumers in the Southeast Asia region, particularly in Malaysia, a report from consulting firm Bain & Company shows.

Conducted in collaboration with social media giant Facebook, statistics noted that Malaysia clocked a total of 83% of digital consumer growth, making it the country in Southeast Asia with the highest concentration of online consumers, which are then followed suit by Singapore with a 79% growth and the Philippines with 74%.

Moreover, the report showed that the Malaysian demographic, those that are 15 years old and above have an average of 51% on their willingness to switch consumer brands from time to time.

In regards to trying out new and unheard-of brands, statistics for Malaysian consumer behavior stooped, from 43% in 2019 to 40% in 2020, showing reluctance to try out unique and new brands.

With COVID-19 restricting movement including physical shopping, statistics for purchasing demand across online channels for Malaysians doubled to 40% this year.

“Brands need to enhance their value proposition both online and offline, and be flexible and adaptable to change, now more than ever. Within the eCommerce space, we aim to ensure strong digital content, product availability online and a robust supply chain,” commented Phee Chat Chow, executive director for marketing, communications and innovation at Nestle Malaysia and Singapore