Tag: HSBC

Kuala Lumpur, Malaysia – HSBC in Malaysia has launched its first multi-currency digital wallet catered to the local small-and medium enterprises (SMEs), which will allow businesses to make and receive international payments simply and securely from one single global account.

The wallet is fully integrated within HSBC’s existing business banking platform, HSBCnet, and by using the bank’s global payments network, allows SMEs to ‘pay and receive like a local’. SMEs can send and receive money in 10 currencies, and hold and manage those currencies by establishing a single banking relationship with HSBC Malaysia.

Shayan Hazir, head of global liquidity and cash management at HSBC Malaysia, said “Global Wallet removes these pain points and challenges for SMEs by enabling them to quickly and securely transact with their suppliers and clients around the world in the destination currency. Global Wallet simplifies payment processes so that SMEs can grow their business internationally, be able to transact with their suppliers and clients around the world seamlessly and have better control over payment flows which is critical for efficient cash flow management.”

The solution currently supports 10 currencies including the US dollar, Japanese yen, renminbi, Singapore dollar and euro. Paying and receiving like a local allows for these transactions to be done within the same or next day.

Meanwhile, Andrew Sill, country head of commercial banking, HSBC Malaysia, commented, “As the trusted international bank of choice for SMEs, the launch of HSBC Global Wallet cements our commitment to scaling up our SME banking capabilities in Malaysia and supporting SMEs as they expand internationally. Drawing on HSBC’s deep digital expertise and wide global network, we are helping SMEs to build resilience and trust within their global supply chains whilst making everyday banking easier.”

Sill added, “As the payments landscape continues to evolve, we are leveraging real innovation that comes from a blend of human collaboration and new technologies to transform. HSBC is transforming alongside our customers as we collaborate and co-create innovative products, services and ideas to build smarter businesses together.”

Hong Kong – As part of HSBC’s commitment to helping consumers get closer to their next trip abroad, the financial institution has launched an immersive 3D innovation campaign, aimed at highlighting its EveryMile Credit Card.

HSBC’s EveryMile Credit Card offers cardholders various spending benefits and rewards when traveling. It is also the bank’s first credit card in Hong Kong made from 85% recycled plastic.

The new campaign, which is created in collaboration with creative and CRM agency Wunderman Thompson and media company PHD Hong Kong, brings comedy legend Dayo Wong Tze Wah, superstar Ronald Cheng Chung Kei, and musical phenomenon Mirror’s Lokman and Tiger together for a fun-filled adventure through space. Titled ‘Takes You Further Every Day’, the campaign extends the TVC narrative to the rest of the multi-channel and innovative campaign.

Its storyline also continues with a series of interactive OOH marketing, starting with a first-in-the-industry 3D TV ad of HSBC’s spaceship flying using naked-eye technology.

HSBC said, “The EveryMile Credit Card campaign leverages new technology to attract, engage, and interact with customers but more importantly, the campaign is appealing to a wide range of local audiences with culturally relevant content and generational talents embracing their roles as Space Rangers and ambassadors for EveryMile Credit Card launch.”

The advertisement is currently displayed on a 3D TV screen in the high-traffic district of Causeway Bay at 3 Matheson Street in Hong Kong. 

In addition, HSBC is also inviting audiences to take part in an ongoing interactive game, where participants will be searching for three pieces of the Space Rangers’ flying saucer scattered around the city with a chance to win RewardCash if they succeed in retrieving the displaced parts. 

The locations of the pieces are hidden in the series of integrated takeovers including the 3D installation displayed at Queens Road Central, the 3D TV, and the light show outside HSBC’s main building.

Hong Kong – As part of the bank’s commitment to being a leading wealth manager institution in Asia, financial institution HSBC has collaborated with public relations firm MSL Hong Kong, and Victor Wong, a multi-media and NFT artist, to create a digital art piece experience that will welcome visitors to the new HSBC Wealth Centre in Hong Kong’s K11 Atelier.

The digital art experience responds to the changes in the Hang San Index, the free float-adjusted market capitalization-weighted stock market index in Hong Kong. Said art piece turns real-time movements of the Index into dynamic art. 

Peaks, valleys, slopes, and inclines shift according to the volatility of the market. The design of the art piece is also inspired by traditional Chinese landscape paintings, but with a modern twist. Motifs within the artwork are inspired by original HSBC banknotes, including the tram, bank, and birds.

Every day when the market opens, ‘Art of Progress’ is recreated from scratch using the Hang Seng Index’s open-source market data. The artist’s proprietary algorithms then trigger updates throughout the day so that ‘Art of Progress’ is never the same from minute to minute, or from day to day.

Overall, the art piece combines technology, big data, and new media art forms to tell HSBC’s new chapter in its wealth growth story.

“The Hang Seng Index is the financial pulse of Hong Kong, while art has always been a passion for High-Net-Worth Individuals. We had the idea of combining the two to create a uniquely calming brand experience – an antidote to Hong Kong’s hustle and bustle,” explains Flora Tsui, creative director at MSL Hong Kong.

Hong Kong – HSBC’s mobile payment platform, PayMe, has just launched a new campaign, featuring today’s most popular actor and singer in Hong Kong, Keung To.

The new campaign, which was created in collaboration with creative agency Ogilvy, stems from PayMe’s pride in being the only e-wallet designed specifically for the people of Hong Kong.

Titled, ‘Hong Kong’s Wallet’, the ad centers around a music video showing Keung To in ‘PayMeow cat ears’, singing the catchy PayMe song that highlights the message ‘dine-shop-play anywhere, anytime’, and dancing with PayMeow, the brand’s chubby feline mascot, and his group of dancers.

Furthermore, the campaign includes a series of print and social executions, directing people to ‘PayMeow Spin and Win’ – the in-app game in PayMe that gives users a chance to receive rewards of up to HK$500 in their PayMe wallet and other prizes when they spend HK$100 or more at PayMe for Business merchants. It also includes a PayMeow dance challenge on Instagram with special giveaways signed by Keung To.

Jaslin Goh, HSBC’s head of marketing, CX, and design, said that PayMe has become a part of Hong Konger’s lives, where for instance, they often hear people say ‘pay me lar’ among friends, becoming the country’s wallet. 

“So we asked ourselves who’s best to collaborate with our adorable mascot PayMeow with the magic of bringing people together to enjoy the PayMe cashback promotion?” said Goh.

Meanwhile, Buji Ng, the group creative director at Ogilvy, commented that Keung To is undoubtedly Hong Kong’s favorite singer who is making a strong influence in peoples’ lives.

“Therefore, we paired him up with PayMeow to make a music video debut, creating an unprecedented performance for our audience. More fascinating activities are coming up to engage everyone in town,” said Ng.

HSBC’s PayMe said that the campaign will be running until 30 September 2021.

Hong Kong – As more and more consumers are embracing an online-to-offline (O2O) approach to the retail industry, a greater majority of retailers across Hong Kong and nine key cities in Mainland China, known as the ‘Greater Bay Area’ (GBA), are keeping in mind the importance of digital strategies to their business, specifically in the local setting, a new report from consulting firm KPMG, in partnership with the Hong Kong arm of business communication non-profit GS1, and financial institution HSBC shows.

In its latest report, they note that 73% of GBA retailers are implementing localized forms of their retail digital strategies, keeping in mind that they are increasing their use of both direct-to-consumer e-commerce and third-party e-commerce platforms.

The most common business functions for which 43% of surveyed retailers are implementing a GBA strategy are sales and marketing and communications, as companies look to attract customers in the mainland China market. Thirty percent of those retailers polled are developing a GBA programme for fulfilment, logistics, operations or supply chain management.

Consumer-wise, one in two (50%) of Hong Kong consumers said they felt more comfortable about shopping online since the start of the pandemic, not far behind the 59% of respondents from the nine mainland China GBA cities surveyed. Tellingly, 24% of Hong Kong consumers and 23% of those in the mainland GBA cities say they could live without physical retail stores.

The greater force that the report notes as game-changer for the modern retailer is the choice of Gen Z consumers towards online shopping, as 73% of Gen Z consumers in Hong Kong and 86% in mainland GBA cities expecting a swift response to product enquiries logged on online chat, and expecting brands to use tech including AI to help shortlist new products. 

They also expect augmented reality (AR) functions to help them make better purchases online, with 61% in Hong Kong, and 82% in mainland GBA cities. The research also shows Gen Z consumers prefer contactless shopping (60% in Hong Kong and 77% in mainland GBA cities). Around 76% of retailers surveyed are adopting at least one type of Gen Z-specific strategy.

In the mid of the rising population of shoppers moving towards online, GBA retailers need to act fast to respond to the consumers’ O2O needs. The research shows a vast gap between customer expectations and what retailers are delivering, with 77% of Hong Kong and 85% of mainland respondents in the GBA indicating that retailers need to have a better connection between channels and create a seamless customer journey. Among retail executives that were surveyed on their actions to enhance customer experience, only 39% of businesses were currently focusing on the integration between physical stores and online, suggesting a significant gap in retailers’ O2O propositions.

Alice Yip, partner at head of consumer and industrial markets for Hong Kong at KPMG China, notes that these results cement the fact that more consumers are buying more online than ever before, and the retail brands who have best survived this rapid transition are those who have proven agile in their response to the growing demand for digital engagement.

“Hong Kong and mainland China GBA retailers are already implementing strategies for regional growth across the region while also looking to expand into Southeast Asia, with industry leaders emphasising the need for adequate localisation of products, services and marketing approaches to attract the growing pool of digital-savvy consumers,” Yip stated.

For Anna Lin, CEO at GS1, she explains that consumers expect a seamless transition from an in-store experience to an online experience. She added that consumers also want to engage with brands across social media and other digital media and they expect brands to use technology to improve customer service, ease of payments, flexible delivery options and convenient returns.

This is also agreed by Lewis Sun, head of product management for global liquidity and cash management for Asia Pacific at HSBC, who commented, “In order to deliver a seamless customer journey, more retailers in the Greater Bay Area are looking for a single platform that can take payments from multiple channels – from credit cards, bank transfers to e-wallets.”

As retailers and brands develop more complex digital channels and deploy new technologies, sourcing, upskilling and reskilling talent to build a future-ready workforce will be a key priority for retailers in navigating the new normal and capturing growth opportunities. With technical areas such as IT and systems support (38%), data analytics (35%), and research & development (31%) identified as top areas demanding more workforce, professional development programs as well as talent exchange within the GBA will provide opportunities to fill the gaps.

Hong Kong – HSBC’s mobile payment platform PayMe has announced today a strategic partnership with payment technology and software services provider Global Payments Inc., in an aim to expand the merchant coverage of PayMe, making payments simpler for both businesses and consumers in Hong Kong. 

The partnership will allow merchants to connect with PayMe users by simply adding PayMe for Business in their Electronic Cash Registers (ECR) system. A QR code will then be generated automatically at checkout. 

For consumers, they will only have to scan the QR code with their PayMe app and authenticate the payment. 

The PayMe app will be supported by Global Payments’ leading data analytics platform. Through this, merchants can now access real-time PayMe transaction reports digitally via the Global Payments Merchant Portal and process instant refunds with a few clicks, which will enable merchants to enhance operational efficiency in cash management and reconciliation, as well as further simplify customer experiences. 

Kerry Wong, head of HSBC’s PayMe, commented that they are thrilled to forge a new strategic partnership with Global Payments, which plays an important part in the merchant expansion plan of PayMe for Business. 

“This also provides a convenient payment collection solution to Hong Kong businesses as they adapt to the accelerating trend of digital transformation. We will continue our commitment to make payments simpler for merchants and consumers in both online and offline scenarios,” said Wong. 

Meanwhile, the President of Asia Pacific’s Global Payments, Konrad Chan, said, “We have always been at the forefront of payment technology innovation and are committed to providing our merchants with distinctive payment solutions to satisfy the evolving needs of consumers in Hong Kong.”

Starting today, PayMe is an available payment option at sandwich chain store Pret A Manger, Japanese café Panash Bakery & Café (applicable for dine-in at Café locations only), coffee shop Pause It, and pizza specialist Dough Bros. Pizza & Doughnuts branches across the city. More businesses using Global Payments’ payment services will be able to deploy PayMe for Business in the near future.

Hong Kong – HSBC Hong Kong has rolled out a new business-to-business (B2B) digital community platform HSBC VisionGo. The platform will serve as an ecosystem for SMEs, startups, and prospective entrepreneurs where they can exchange dialogue for business insights as well as a place for networking. 

The platform is built on the company’s cloud computing platform Microsoft Azure. It employs machine learning technologies to offer personalized professional insights and networking opportunities through an AI-enhanced interface, along with new interactive features designed to further foster conversations and collaboration. 

The platform also enables SME operators to follow each other. Business topics can also be discussed among the community through interactive polling. In addition, SMEs can promote their own offers to create new business leads, or redeem available offers as added benefits. 

According to a recent HSBC report, 95% of Hong Kong businesses have extended support to, or have received support from other businesses they work with by exchanging expertise and sharing premises (50%), enabling others to get their products to customers (46%), or relaxing payment terms for their smaller partners (35%).

Terence Chiu, head of commercial banking at HSBC Hong Kong said, “HSBC is committed to investing in digital innovation to help Hong Kong’s SME sector. We are a connector in the business community, and we aim to use our strength to build a collaborative business ecosystem that will help businesses get through these challenging times and position themselves to make the most of the opportunities when they come.” 

A beta version of the platform was unveiled in March 2020. As the platform continues to develop, HSBC will be introducing features such as integration with its mobile payment service PayMe.