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Marketing Featured Southeast Asia

Jio Health bags US$20m, to expand omnichannel ecosystem in Vietnam

Ho Chi Minh, Vietnam – Jio Health, a provider of human-centered, technology-powered healthcare, has recently completed a US$20m Series B investment led by Singapore-based healthcare investor, Heritas Capital. Other investors in the round included Fuchsia Ventures, Kasikorn Bank Group, and existing investor, Monk’s Hills Ventures. 

The fundraise represents the largest in the company’s history and will build on Jio Health’s aggressive growth, with plans to expand its Smart Clinics and omnichannel ecosystem across its primary market of Vietnam and pave the way for expansion into regional markets over the coming years.

“We’re excited to welcome a high-impact, high-conviction cohort of investors to join us on our mission to become the most consumer-centric healthcare company in Vietnam and across Southeast Asia. We plan to boldly invest into expanding our geographic footprint across Vietnam, enhancing our clinical and digital capabilities, and regionalizing the playbook for our ‘quality care, anytime, anywhere’ value proposition,” said Jio Health’s Founder & CEO Raghu Rai.

The Series B investment in Jio Health will extend its clinical service offering to more consumers and employers, support the launch of additional Smart Clinics in existing and new geographies, expand provider and clinical support teams, and further advance technology platform innovation.

Jio Health’s vertically integrated consumer healthcare value chain enables it to provide quality and affordable care wherever consumers shop, work, and live. The uniqueness of Jio Health’s model is that access to care is part of a larger omnichannel strategy that integrates prevention, multi-speciality care management, and ancillary diagnostic and pharmacy benefits to deliver better healthcare outcomes. Jio Health’s technology encompasses telemedicine, e-prescription fulfilment, digital medical records, and machine-learning for clinical decision support. 

“Our team of 300+ care providers, engineers, and operators have each encountered the unpredictable impact of COVID at front-line hospitals, across their communities, and within their families. Their personal experiences have further validated the importance of our vision and deepened our commitment to transforming the access and delivery of care for millions of people across Southeast Asia. Our Series B funding will substantially accelerate our growth and scale the reach, impact, and affordability of our consumer healthcare ecosystem,” concludes Rai.

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Technology Featured Southeast Asia

Healthtech IHiS taps Qualtrics to bolster CX for online health portal

Singapore – In response to the evolving health journeys of Singapore, healthcare technology company, Integrated Health Information Systems (IHiS), has selected global experience management (XM) provider Qualtrics for its customer experience (CX) program, to continually refine and optimize the CX on its digital health portal HealthHub and mobile app.

IHiS’ HealthHub offers a nationwide suite of digital health services and personalized advice and has emerged as an anchor service for Singapore residents to access their COVID-19 vaccination records and test results, alongside a range of evidence-based health information topics and e-services across public healthcare.

With the rapidly growing user base and the surge in the use of its services in recent years, IHiS believes that its health portal needed a listening engine to capture the voice of the customer in a timely manner. By using Qualtrics’ predictive intelligence capabilities, the platform expects to now easily collect and aggregate feedback from its users across mobile and online channels in real-time to analyze user sentiment, identify critical feedback, and pinpoint emerging trends. 

Moreover, the insights collected will enable IHiS to understand how current capabilities and new innovative features in HealthHub are meeting the evolving needs of its users and delivering meaningful customer experiences. 

Mao Gen Foo, Qualtrics’ head of Southeast Asia, shared that experience management is now critical, and believes that with the new tie-up, they will be able to help IHiS enhance its capabilities to more efficiently listen, understand, and act on feedback to ensure HealthHub delivers meaningful and long-lasting value to users across Singapore. 

“The recent opening of the Qualtrics data center in Singapore, alongside our plans to hire 1,200 new employees in the region, is a game-changer for local businesses and governments embarking on experience transformations. Organizations will benefit from local access to the Qualtrics Experience Management Operating System and our industry-leading experts, equipping them with the insights, capabilities, and support to quickly and confidently respond to our changing world,” said Foo.

Qualtrics said that IHiS is one of the first organizations to use the new data center located in Singapore, which opened in mid-2021.

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Marketing Featured Southeast Asia

SG femtech Fig Health appoints Nadya Davies as new CMO

Singapore – Singapore’s femtech start-up Fig Health has appointed Nadya Davies, former Carlson Wagonlit Travel’s (CWT) marketing and communication manager, as its new chief marketing officer, effective this month.

Fig Health is a VC-backed healthcare start-up in Singapore that aims to revolutionize outdated practices and improve women’s healthcare. The company seeks to empower women to understand and manage their health, taking a patient-centric approach and offering the opportunity for health-conscious women to be the experts on their own bodies. 

Davies will be leading the marketing strategy for customer acquisition, retention, engagement, and branding, with responsibility for the full marketing spectrum – from big picture ideation and positioning of the brand down to purchase funnel analytics and building a social media following. 

Prior to her new position, Davies is a marketing communications expert with more than 13 years of local, regional, and global experience across both B2B and B2C. After spending years in PR agencies, including communications agency AKA Asia in Singapore, she transitioned in-house to the global business travel agency CWT, expanding her remit to customer acquisition through digital and content marketing, as well as employee and client communications. 

Commenting on her appointment, Davies believes that Fig Health will bring “massive” impact on the way women manage their own health issues. 

“Having experienced the highs and lows of trying to conceive myself, I know first-hand the importance (both for your physical and mental health) of having information about what’s going on inside your body and finding an action plan to help you achieve your goals. I’m so excited to be part of the team that is going to make this journey easier for women,” said Davies.

Davies will report directly to CEO and Co-Founder Maria Wang-Faulkner. She said that Davies will be a strong addition to their leadership team at a time when the business is fast-tracking to the next stage of growth.

“Her experience in the market, expertise in growing a customer-base, and personal passion for our mission will help us build on our strong foundations and create a meaningful brand and community of users,” said Wang-Faulkner.

Categories
Platforms Featured Southeast Asia

SG’s telemed platform HiDoc launches an app for women’s health and wellness

Singapore – HiDoc, a healthcare technology start-up in Singapore that provides web-based and mobile app solutions, has officially launched community platform Nectar, which is an app dedicated to women’s health and wellness.

Nectar is a web-based application that carries an ‘Ask the Expert’ function, enabling users to receive answers to health and wellness-related queries. 

HiDoc said Nectar was born out of the COVID-19 pandemic when HiDoc Co-Founders Dr. Christina Low and Carolyn Goh noticed a rising trend on the HiDoc platform. During the circuit breaker period in Singapore in particular, which is the country’s stay-at-home order in April of last year, HiDoc saw a significant spike in the number of teleconsultations and inquiries from the women’s community. 

“We want to empower women with the right knowledge to achieve optimal health through self and preventive care. Nectar aims to catalyze the formation of a community, backed by experts focused on supporting women in their health and wellness journey. It is a place for ladies to comfortably share their experiences and walk their life journey together,” said Dr. Low.

Users of the app will have access to a huge amount of health and wellness content curated specifically to their profile. They can expect weekly articles on key healthcare topics written specifically for each member. Furthermore, users will have exclusive access to health webinars to keep them informed of prevailing health issues for women. Through the app, they will also be able to access personalized health and wellness plans designed for them.

Goh shared that HiDoc is already building up the platform to include machine learning algorithms to show relevant content and conversations that are based on the various data points that members have input in the platform.

“Nectar is an online community platform that HiDoc has created for women. We built Nectar to foster a trusted and safe haven for women to learn more about their wellbeing from experts and other women sharing their experiences,” said Goh.

Following the initial soft launch in January, Nectar has currently accumulated 3,000 downloads.