Tag: Grab Malaysia

Kuala Lumpur, Malaysia – As Malaysian businesses have faced unprecedented challenges amid the COVID-19 pandemic, the Malaysian arm of Grab has stated its commitment to partners by lowering commissions for SMEs and encouraging Malaysians to support ‘Local Heroes’, Grab’s local campaign to SMEs.

In a statement, Sean Goh, managing director of Grab Malaysia said that the company remains to give more awareness to its partners and neighborhood businesses by focusing on merchant partner support and affordable rates for daily needs such as ordering food and grocery shopping.

“With the new SOPs for businesses and eateries, we are initiating several support measures to help our merchant partners cope especially with the loss of dine-in customers, while ensuring the community still can access their daily needs safely, conveniently, and affordably,” Goh stated.

Since the country has implemented its movement control order (MCO) for this year, Grab has reduced maximum commissions charged to any merchant partner by up to 5% for all Food and Mart merchants nationwide for four full weeks, from January 13 till February 10, 2021 to help merchants earn more. Grab is also reducing its commission ceiling to 25%.

Furthermore, Grab is implementing a temporary reduction commission to restaurant partners to zero percent if customers choose to pick up their orders themselves, effective January 13 to February 10, 2021.

With regards to Grab’s ‘Local Heroes’ campaign, the awareness campaign saw an increase in sales of up to 43%, and is hoped to help generate awareness for our local heroes in these difficult times.

“Additionally, with our revamped GrabMerchant platform, merchants will also have more autonomy to manage their online store especially if they are running out of supplies or are unable to cope with the orders. Moreover, our partners can also leverage social media channels to promote their products and services with a self-generated personalized link to their store via their GrabMerchant app,” Goh added.

Other Grab offerings include delivery fees for as low as 50 cents, one delivery fee for ‘mix and match’ order from food courts, unlimited free delivery for ‘Signature’ restaurants, and 40% points back for any Food, Mart or Express vouchers redeemed at GrabRewards.

Petaling Jaya, Malaysia – Grab in Malaysia has announced that it has extended its newly piloted grocery delivery service GrabSupermarket to Klang Valley.

In November, Grab launched the delivery-only supermarket in Petaling Jaya. The addition of the new market is a response to Klang Valley’s growing demand of online grocery shoppers who are looking for a convenient and accessible way to restock their weekly groceries on GrabMart.

As an extension of the app’s GrabMart, GrabSupermarket currently delivers over 2,500 products including a wide and growing selection of household goods, pantry essentials, and beauty and health essentials as well as freshly-sourced produce direct from its warehouse and farms. At zero delivery fees, GrabSupermarket brings fresh produce to customers’ doors within 24 hours.

“The next-day delivery model enables us to ensure the produce is delivered from our variety of partnering farms and suppliers directly to us, and from us to the customers, all within 24 hours. We saw an incredible take up of GrabSupermarket among consumers during the pilot phase, with fresh produce such as fresh vegetables, fruits, and poultry making up almost 50% of our orders,” said Sean Goh, managing director of Grab Malaysia. 

Goh added, “Our ambition is to be able to offer the widest selection of groceries at the best prices, maximum freshness and zero delivery fees to every Malaysian household. In addition, we hope that GrabSupermarket will create even more income opportunities for all our drivers,” added Goh.

Moving forward, Grab plans to further grow GrabSupermarket and expand to more capital cities across the country.

“We have been extremely encouraged by the response from our ecosystem of partners and customers, and we are committed to continue improving to deliver a superior customer experience to all Malaysians,” shared Goh.

Kuala Lumpur, Malaysia – GrabSupermarket is the company’s first foray into online grocery shopping, and officially implemented its pilot release in Malaysia last November 11.

The new platform aims to provide an end-to-end solution for local producers, farmers, wholesalers, and FMCG brands to distribute their produce and products to a much larger consumer base. Furthermore, the new service launch is centered on providing a new income platform for Grab’s delivery network.

Aside from encouraging cashless payment, the GrabSuperMarket encourages next-day delivery to ensure fresh-picked produce. 

The aforementioned service’s pilot launch is available in Section 12 and 13 at Petaling Jaya.