Jakarta, Indonesia – Digital payment solution AsiaPay has partnered with Qiscus, a multi-channel conversation platform, to simplify digital payment processes for customers through the provision of a chat and call/meet software development kit.
Through the partnership, AsiaPay aims to extend its digital payment transaction services through conversation commerce via chat for its merchants’ customers which will enable businesses in Asia to accept digital payments through chat platforms so that customers can make direct payments to them easily and practically anytime.
To customers, it further addresses the trends of making purchases during conversation, as customers find it simpler and more convenient. To merchants, it also helps businesses meet the challenges of changing customer behaviors with enhanced customer experience.
According to Joseph Chan, CEO at AsiaPay, the partnership recognizes the greater need of businesses to digitize their presence, especially as the pandemic brought to many companies unprecedented challenges, and has accelerated growth of volume and variety of digital interactions between customers and businesses.
“We are excited to partner with Qiscus to help drive conversational commerce and engage with consumers where they spend their digital lives on messaging platforms. This multi-channel chat enables entirely new experiences, and brings new sales conversion of merchants in Asia with online chat conversation. Besides, it provides merchants with flexible payment alternatives,” Chan stated.
Meanwhile, Delta Purna Widyangga, CEO at Qiscus, said that their partnership with AsiaPay will help synergize the need for chat-based transactions in particular sectors, such as retail, insurance, hospitality, and others.
“Additionally, we are looking to include AsiaPay as our partner in their customer experience ecosystem. The Qiscus CX Ecosystem is a marketplace that allows existing Qiscus customers to choose a payment option provided by AsiaPay. Qiscus also expects to move forward with AsiaPay towards enabling a chat-based payment mechanism where sellers and buyers can transact seamlessly via a Conversational UI in a simple process,” Widyangga added.