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Platforms Featured Southeast Asia

ComfortDelGro Taxi to offer bookings on Lazada

Singapore – With most Singaporeans turning to online services to suit their lifestyle, ComfortDelGro has partnered up with leading e-commerce Lazada to house its taxi services in an additional platform. The tie-up is a first-of-its-kind in the country and will offer its shoppers taxi bookings within the app.

The partnership aims to provide an integrative app experience to shoppers, allowing them to conveniently book cabs while browsing and shopping. Lazada believes that the new offering in the app will bolster its reputation as a one-stop destination for customers’ daily needs. With ComfortDelGro Taxi, meanwhile, it expects to expand its reach by tapping into Lazada’s wide customer base, particularly the younger demographic of shoppers.

As part of the partnership, there will be a six-month-long promotion that gives Lazada shoppers 4% off all ComfortDelGro taxi booking trips. Customers can also enjoy greater savings by purchasing and redeeming rides booked through Lazada using promotional codes from the ComfortDelGro LazMall store.

According to James Chang, the CEO of Lazada Singapore, they are excited to be the first and only e-commerce platform in Singapore to offer customers taxi-booking services within a shopping app, and through ComfortDelGro Taxi, a familiar and trusted homegrown taxi operator no less.

“This will enrich the shoppertainment experience for customers who are already browsing, playing games, and watching live streams on the app, and with the added convenience of booking taxis, customers can utilize one app to shop, play and travel. We look forward to a successful partnership with ComfortDelGro Taxi, to explore more value-adding services that our shoppers appreciate,” said Chang.

Meanwhile, Ang Wei Neng, the CEO of ComfortDelGro Taxi, commented, “It has always been our aim to have our taxi booking services within reach of shoppers. What better way to do it than to have our booking services readily accessible through the Lazada app, one of the most popular platforms today. We hope that shoppers will find the experience – from shopping to traveling – a seamless one.”

Lazada shoppers can start booking taxis by clicking the ‘ComfortDelGro’ tab on the e-commerce app.

Just very recently, ComfortDelGro has also launched its first-ever ‘one-stop’ lifestyle and mobility app called ‘Zig’, which enables its users to book taxis, plan journeys, and find deals, as well as make dining reservations, among others.

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Technology Featured Southeast Asia

ComfortDelGro partners with NUS to co-develop R&D lab for mobility tech

Singapore – Singapore’s transport company ComfortDelGro has signed a Memorandum of Understanding (MOU) with the National University of Singapore (NUS), in an aim to develop innovative and sustainable services in the country.

The MOU will see ComfortDelGro investing S$10M in a mobility-focused CDG-NUS Smart & Sustainable Mobility Living Lab (CDG-NUS Living Lab), which will focus on energy sustainability, and integrated urban mobility, as well as smart and intelligent mobility technologies. The CDG-NUS Living Lab will be responsible for researching, testing, and analyzing mobility technologies to generate insights that could later be implemented in solutions for the mass market. 

Furthermore, the transport company will invest another S$40M to replace its fleet of diesel buses with electric buses, which will be deployed to the NUS Kent Ridge Campus, as well as supporting infrastructure and mobility technologies. At the same time, ComfortDelGro Engineering will also seek to explore the electric vehicle (EV) charging infrastructure into the campus’ car parks to study the impact of using EVs for traveling in and around the campus.

The company said the initiative is part of its plan to ‘electrify’ NUS. Part of this is having the Science-Based Targets initiative (SBTi) targets validated and approved over the next 24 months, which includes transiting towards a clean-energy fleet, improving energy efficiency, adopting renewables, and driving business innovation.

The SBTi is an international collaboration between the Carbon Disclosure Project (CDP), the United Nations Global Compact (UN Global Compact), the World Wide Fund for Nature (WWF), and the World Resources Institute (WRI) which encourages companies in the private sector to set science-based emission reduction targets to meet the goals of the Paris Agreement, one of which is to limit global warming to a well-below 2°C and above pre-industrial levels and pursue efforts to limit warming to 1.5°C.

Yang Ban Seng, the managing director and CEO of ComfortDelGro, shared that the global pandemic which began in early 2020 gave them an opportunity to recalibrate and review their businesses, saying that one of the key outcomes has been the keen awareness that they must step up their commitment to green technology and processes. 

“Sustainability is not just a catchphrase to us. It has become a key pillar of our foundation and one that we intend to build on going forward. The collaboration with NU and our commitment to SBTi are just some of the new initiatives in this regard and we fully intend to invest and commit further in sustainable activities in the months and years ahead,” said Yan Bang Seng.

Meanwhile, Chen Tsuhan, NUS deputy president and research and technology professor, said, “The CDG-NUS Living Lab brings together advanced research and innovative technologies in NUS, such as sustainable energy and mobility engineering, as well as ComfortDelGro Group’s ambition and commitment, to develop innovative and sustainable services for Singapore and the world. It is also in line with the University’s goal of becoming a smart, safe, and sustainable campus.”

The CDG-NUS Living Lab is expected to be set up by September 2021.


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Marketing Featured Southeast Asia

SG’s ComfortDelGro moves to offering medical escort transport service

Singapore – Singapore’s transport company ComfortDelGro has added a new line of service – a non-emergency transportation service aiming to cater to the mobility needs of the elderly and persons with disabilities (PWD). 

The latest service offering will be provided by its newly-formed subsidiary, ComfortDelGro MedCare, which specializes in the medical escort transport business for the elderly and PWDs. ComfortDelGro will be rolling out a whole new fleet of wheelchair-accessible minibusses. 

Lim Tien Hock, the CEO of ComfortDelGro MedCare, commented that accessibility is a challenge faced by people with mobility issues, such as the elderly and those with disabilities, and that in response, ComfortDelGro MedCare was formed with the aim of not only expanding the company’s transport solutions but also adopting inclusive practices to serve this under-served community in Singapore. 

“ComfortDelGro MedCare will ensure that people with mobility issues can get from where they are to where they want to be, safely and reliably. With such transport options, we can help enrich their quality of life and enhance their connectedness to the broader society,” said Lim.

The minibusses will come with raised roofs and are retrofitted with automatic hydraulic lifts, safety retractors, and forward-facing seats to ensure both wheelchair users and their caregivers can sit comfortably. Each minibus is said to accommodate up to three wheelchairs and five seated passengers.

The new medical transport service is not the company’s first venture into non-emergency patient transport, where in 2018, it acquired Australia-headquartered National Patient Transport (NPT). The company said that now that it has brought the service to the Lion City, it will be leveraging the Group’s experience in Australia. 

ComfortDelGro MedCare ensures that its drivers are trained who can administer first aid, cardiopulmonary resuscitation, or CPR, as well as operate an automated external defibrillator (AED). The company also said that staff are trained to help wheelchair users and passengers with dementia. Furthermore, the drivers are put through a driving assessment by the company’s own Driving Centre. 

ComfortDelGro inititally has 10 minibusses for the new service, with more to be added as demand grows. Healthcare or daycare centers, medical institutions, social service agencies, and members of the public can book the entire minibus for one-way or two-way trips, or at an hourly rate ranging from S$63 to S$75, depending on the time of their booking. 

During the peak periods, which are weekdays from 7:00 a.m. to 11:00 a.m. SGT and 3:00 p.m. to 7:00 p.m. SGT, a one-way transfer is priced at S$113 , while the fare is S$225 for a two-way transfer. Meanwhile, off-peak bookings are available on weekdays from 11:01 a.m. to 2:59 p.m. SGT, which is priced at S$95 for a one-way transfer, and S$189 for a two-way transfer.

All bookings must be made two days in advance via its website or WhatsApp. The payment for the services can also be made online or via PayNow.

Categories
Platforms Featured Southeast Asia

SG’s ComfortDelGro to launch one-stop mobility, lifestyle app

Singapore – Singapore’s multi-national land transport company, ComfortDelGro, has announced that it will be launching its one-stop app for mobility and lifestyle called ‘Zig’.

Through the app, Singapore residents will be able to connect and commute conveniently, as well as discover new experiences in and around Singapore. Its interactive map-based interface allows users to search for lifestyle services – from making dining reservations, placing click-to-collect orders at selected Food & Beverage (F&B) merchants, purchasing tickets at entertainment outlets and attractions, to finding great deals. Furthermore, each user experience can be customized to fit a user’s personal preferences – whether they are adventure seekers or creatures of habits.

“In a digital world, mobility is no longer just about simply transporting people from point A to point B. It is about bringing services to people wherever they are, whenever they need. This is the first time we’re rolling out such an all-in-one lifestyle and mobility app that we hope will provide our commuters with more choices,” said Yang Ban Seng, managing director and group CEO of ComfortDelGro.

The app will be partnering with restaurant booking platform Chope and travel booking platform Klook to offer users a combined network of over 1,500 dining options ranging from Asian, Mexican to Western cuisines, as well as over 300 entertainment deals such as hotel staycations and even kayaking excursions.

Zig is also aiming to convince users to explore “hidden gems” in districts and neighborhoods by partnering with local food and beverage joints such as MXG Classics, cake shop PIVOT, and Japanese eatery Gyu Nami.

“The user experience of Zig, with its fun persona and bold visual aesthetic, has been designed to give users a whole gamut of features to make lifestyle discovery fun, socially interactive, and most importantly, more convenient,” Yang stated.

ComfortDelGro will be adding more services to the app once it has been launched, including a rewards program slated for release in the second quarter of this year.