Tag: Changi Airport Group

Singapore – As 2025 begins, the Ministry of Finance (MOF) has announced key leadership changes at Changi Airport Group (CAG), with Lim Ming Yan taking the role of deputy chairman on January 1, 2025. He will succeed Tan Gee Paw as chairman effective April 1, 2025.

Lim currently serves as chairman of the Singapore Business Federation and The Esplanade Co. Limited. He is also a board director at Enterprise Singapore and an independent non-executive director at Sembcorp Industries, DLF Cyber City Developers, and China Vanke. Additionally, he is Singapore’s non-resident high commissioner to Mauritius.

Previously, Lim was chairman of Workforce Singapore and a director of the housing and development board. He also held key leadership roles, serving as president and group CEO of CapitaLand Limited (2013–2018), CEO of The Ascott Limited (2009–2012), and CEO of CapitaLand China (2000–2009).

With his extensive experience in large-scale projects and proven leadership, Lim is well-equipped to guide CAG through Changi Airport’s next growth phase, including the construction of Terminal 5.

Lim will officially succeed current Chairman Tan Gee Paw on April 1. Meanwhile, Tan will remain on the board as a director to provide continuity to CAG during this transition period.

Tan joined the CAG Board in May 2017 and became chairman in October 2020. Under his leadership, CAG navigated the challenges of COVID-19, ensuring Changi Airport remained a global aviation hub by facilitating essential travel and supplies while supporting the safe reopening of borders.

Changi Airport is on track for full recovery by 2025, with passenger traffic recently returning to pre-pandemic levels and connectivity restored to 160 cities via over 100 airlines. Under Tan’s leadership, CAG strengthened innovation and financial resilience, investing in major upgrades like Terminal 2’s rejuvenation, boosting capacity to 90 million passengers annually. Technological advancements, including robotics and automation, enhanced efficiency, sustainability, and manpower optimisation, ensure Changi remains a global leader.

Singapore – Changi Airport Group (CAG) has organised a sing-along event in Jewel Changi Airport to bring together Swifties, Taylor Swift’s fans, in celebration of their wildest dreams ahead of the superstar’s upcoming concert in Singapore. 

The enchanting initiative, solely endorsed by CAG, is made in collaboration with local singer and avid Swiftie Joie Tan and local band 53A. It is free for all Swifties who would like to experience a night of fun under the starlight amidst the lush greenery of the iconic Forest Valley at Jewel Changi Airport. 

Expected to become the largest Swifties’ event in Singapore, fans can sing along to their idol’s biggest hits and commemorate the sparkling night with exclusive friendship bracelets from CAG. 

Prior to this, CAG had also put out a call on its social channels for Swifties to join and invite Taylor Swift to check out the new forest at Jewel by posting their videos and photos taken on the iconic spot and tagging the superstar on it. 

Kelvin Ng, vice president of corporate and marketing communications at CAG, said, “Through her songs, Taylor Swift has been connecting and touching fans all over the world. We wanted to create a chance for fans, both local and from the region, to come together and celebrate Taylor ahead of her Eras Tour in Singapore. With its verdant forest stretching across five storeys and beautiful views from any spot, we think the Shiseido Forest Valley in Jewel would be an enchanted venue for Swifties to mingle, have fun, and make the whole place shimmer.”

CAG will also be giving out deals to welcome tourists and local Swifties alike that are coming to Singapore for the sell-out concert. By simply showing their concert tickets, they can avail shopping and attraction vouchers and promo codes at participating stores in the airport. 

Singapore – A new employer brand for Changi Airport Group (CAG) has been unveiled in an effort to recruit talents for the airport groups. As part of the reinvented employer brand, CAG is looking for individuals who can work as a team in every area of the company, such as using technology and innovation to transform a lot of points into commendable experiences.

The brand video gives viewers a tour of CAG’s headquarters, airport terminals, and airside locations while showcasing the company’s new employer brand.

The CAG Innovation Team and the innovation champions from different operating units play a role in promoting an innovation culture inside the company. Over the past year, the Accelerator has worked with more than 70 project teams, utilising its technological skills to jointly develop solutions. These partnerships have generated efficiency and changes to the airport traveller experience.

Justina Tan, executive vice president for corporate, people and culture at Changi Airport Group, said, “As we celebrate Changi Airport Group’s 14th Anniversary, it is timely to embark on this journey of a brand refresh. Our new employer brand seeks to capture the spirit of innovation, creativity and magic. In our pursuit to be one of the most innovative companies in Singapore, it starts with inspiring our people to have a growth mindset, to constantly experiment and redefine the norms.  This is encapsulated in our new brand identity #IMCAG (‘I AM CAG’) which is a play on the word MAGIC, representing the magic of the work that our employees do every day.”

She added, “The aviation industry presents a bright outlook with prospects for growth. CAG’s diverse lines of business and enterprise-wide ambition for innovation means there are boundless opportunities. We are looking for talents who are passionate to play a part in innovating and shaping the future of aviation, working in the world’s most awarded airport.”

Singapore – Changi Airport Group has made its debut to the metaverse by showcasing ‘ChangiVerse’, a metaverse experience created to help audiences connect with Singapore Changi Airport and explore its notable sights through the digital space.

Created with global professional services Accenture, ChangiVerse is the first virtual experience created by an airport that has debuted in Roblox, a global shared experience platform with millions of daily users.

Changi Airport’s debut in the metaverse is also an effort to reach a wider group of digital users and fans who are interested to explore more travel destinations differently.

Moreover, the said platform digitally represents Changi’s physical airport where visitors can access fun activities, social experiences, and interactable spaces such as bustling café or festive glamping tent and minigames whilst earning unique collectibles to give their digital avatar some extra flair.

Hung Jean, group senior vice president of Changi Airport Group’s enterprise digital ecosystem & business division, said that the creation of ChangiVerse aims to strengthen the idea that the airport is more than just a transport node, but it’s also a fun and magical destination to create memories.

“ChangiVerse is also about engaging our customers and serving them better through innovation and experimentation, in line with our belief of customers being at the heart of everything we do,” Jean added.

Wee Wei Ng, Southeast Asia market unit lead for Accenture, added, “We are privileged to collaborate with CAG to drive digital-physical convergence through ChangiVerse. By combining digital and physical worlds, ChangiVerse can simulate the airport environment, creating immersive experiences that elevate human interactivity to new dimensions, enhance customer experiences, and drive innovation.”

In 2022, Changi Airport Group has dealt with Accenture to extend its partnership for the enhancement of travellers’ experience when visiting Changi Airport in Singapore.

Singapore – Changi Airport Group has extended its partnership with global professional services Accenture for the next three years to further transform operations and enhance the experience for travellers visiting Changi Airport in Singapore. This partnership began in 2019 with the establishment of a digital factory, known as DIVA — for digital, innovation, ventures, and analytics — designed to enable CAG to develop, experiment and launch new digital products and services.

Through the extended partnership, the two organisations will be leveraging innovative technologies such as extended reality, machine learning, Internet of Things, and edge computing to enable Changi to seamlessly engage travellers at various touchpoints, from before they arrive at the airport to after they leave. There will also be knowledge and skills transfer to the CAG team.

Adopting a customer-centric approach based on rapid prototyping, both organisations will be jointly designing and rolling out new digital products across Changi, which includes a new loyalty platform that will enable customers to earn points for both spending and travelling, redeem loyalty points across channels in one place and provide more redemption choices, encouraging customers to stay engaged and connected. By integrating data from various sources, the platform will allow Changi to understand its customers better, as well as enable the company to provide them with highly personalised communications, experiences, and offers.

Moreover, Accenture will be implementing a centralised identity and access management solution to help improve data security and privacy. This will eliminate the need for customers to sign in through multiple accounts to access different applications.

Jean Hung, group senior vice president for Enterprise Digital Ecosystem & Business at CAG, shared that in this next phase of their digital transformation journey, how they deliver the unique Changi experience, whether offline or online, to their customers remains key. 

“Our vision is to build deeper relationships with our customers and strive to serve them even better through innovative and interactive digital solutions. We are happy to extend our collaboration with Accenture, who has proven to be a valuable partner with the ability to combine innovative design capabilities with technology and industry expertise,” said Hung.

Meanwhile, Wee Wei Ng, Accenture’s country managing director for Singapore, said they have been working closely with CAG to implement digital enhancements and infuse a culture of experimentation. 

“As the line between the physical and digital continues to blur, organisations have the opportunity to address issues like trust, sustainability, safety, responsible access and use, diversity and more, helping set the stage for the future. We see many new possibilities to bring even more immersive collaborative, personalised and meaningful experiences to CAG’s customers,” she added.

Divyesh Vithlani, senior managing director and SEA market unit lead at Accenture, commented, “We aim to leverage emerging technologies such as Web3 to help Changi connect its customers, partners and their workforce to give everyone greater choice and control over how they work, live, play and learn while building a greater sense of community and culture. Facilitating knowledge and skills transfer to Changi’s employees will also enable Changi to be more self-sufficient to achieve better business outcomes.”