Marketing Featured Southeast Asia

Traveloka completes jump to lifestyle super app, unveils SG ambassador

Singapore — Traveloka, Southeast Asia’s lifestyle super-app, recently celebrated its 10th anniversary, and to mark the special decennary event, Traveloka unveiled their first brand ambassador for Singapore, Singaporean actress Michelle Chong.

In anticipation of the said anniversary, the app has also refreshed its identity and value proposition, moving from Southeast Asia’s leading travel platform to becoming the region’s overall lifestyle super app.

Through Traveloka’s transformation to a lifestyle super app, the process was accelerated by Covid-19 as Southeast Asians emerged as global leaders in mobile connections with over 887 million connections, representing 132 per cent of the region’s total population. With such a mobile-first culture that readily embraces digital technologies, the platform realized the demand and opportunity for it to become a lifestyle brand.

Caesar Indra, president at Traveloka, said that the last 24 months have drastically reshaped the fundamental idea of travel and discovery. Indra continued by saying that consumers today have vastly different expectations — they prioritize convenience, safety, and personal wellbeing, which will enable them to truly enjoy and engage in activities. Traveloka has seen demand for travel and local experiences surge in the last few months and Traveloka is committed to providing seamless experiences, without the user having to leave our platform.

“As one of the first lifestyle super apps in the region, we are revolutionizing lifestyle services for millions of consumers in Southeast Asia, redefining how they live, play, and discover new adventures in their very own backyards and across the world,” Indra said.

On the topic of Traveloka’s new brand ambassador for Singapore, Indra commented, “Michelle couldn’t be a more natural fit for Traveloka. We are on a mission to fulfil the lifestyle aspirations of our users and redefine the idea of discovery with them. With her vibrant and outgoing personality, coupled with her affinity with Singaporeans, we are confident that our partnership with Michelle will bring Traveloka’s extensive lifestyle offerings and convenience closer to even more Singaporeans.”

Michelle Chong, brand ambassador for Traveloka, said, “I am very excited to come on board as Traveloka’s first brand ambassador. We haven’t been able to travel in the last two years and I can’t wait to rediscover the world with everyone again. Besides bringing everyone on a journey and adventure with me to my favourite cities, I’m also looking forward to rediscovering hidden gems in our very own Singapore. Actually, Ah Lian might be your travel companion instead, because she confirm plus chop knows how to get the best deal and travel arrangements using Traveloka.”

As the region’s lifestyle super app, Traveloka currently offers users in Singapore an innovative and tech-enabled experience. From AI recommendations to a personalized chatbot, users enjoy a comprehensive and seamless experience on Traveloka. Beyond travel services, users also have access to experiences from attractions and workshops to beauty and spa options. As Traveloka strengthens its presence in Singapore, the company is committed to introducing end-to-end solutions for Singaporeans’ lifestyle needs.

Main Feature Platforms Southeast Asia

Survey: 7 in 10 Singaporeans still want to travel in 2020

Singapore — YouTrip conducted the Travel Intent Survey 2020 to analyze post-COVID-19 travel intentions of 6,000 Singaporeans. The survey aimed to understand the outlook of travel recovery and changes to travel behaviors of Singaporeans as a result of the pandemic.

First Travel Destination

With less than 6 months till the end of the year, slightly more than half of the respondents (54%) indicated that they’ll be traveling in 2020 as soon as travel restrictions lift. Another 20% of Singaporeans would be enticed to travel in 2020 if there’s an attractive promotion, suggesting that both border restrictions and prices spur travel recovery. Among Singaporeans with immediate travel intentions within 2020, millennial travelers aged 25 to 34 years old are the most adventurous (35%). Comparatively, only 22% of travelers aged 35 to 44 years and 11% of travelers aged 55 to 64 years old expect to travel within the year.

Caecilia Chu, Co-Founder and CEO of YouTrip said: “It’s encouraging to see signs of travel recovering after months of pent up demand. Within our community of users, many of them are avid travelers who I believe will be amongst the first movers for the initial travel recovery.”

Caecilia Chu, Co-Founder and CEO of YouTrip
Caecilia Chu, Co-Founder and CEO of YouTrip

Popular countries like Japan (23%), Thailand (12%), and Malaysia (11%) remain top choices for Singaporeans, followed by Australia (8%), South Korea (7%), Taiwan (6%), Mainland China (5%), New Zealand (4%), Indonesia (4%), and Vietnam (2%). As for COVID-19 hotspot countries, 25% more Singaporeans are willing to travel there in the first half of 2021 (40%) as compared to 2020 (15%), signaling a gradual recovery of tourism in the most affected countries.

The New-Normal in Travelling

As an indicator of the pent up demand for travel, 85% of Singaporeans are prepared to spend more on their next holiday. 4 in 10 Singaporeans are willing to budget 30% or more for their upcoming travel plans as a way to compensate previously canceled plans.

The Chief Economist from the International Air Transport Association (IATA), Brian Pearce estimates that flight tickets will cost 43% to 54% higher than previous prices due to in-flight social distancing policies. Even though Singaporeans have expressed their enthusiasm for their next holiday, most of them are value-driven when it comes to transport expenses. 72% of respondents said they will be deterred by higher flight ticket prices and would wait for promotional prices before making their travel plans.

This is echoed in 58% of respondents stating that promotional prices will entice them to resume traveling in 2020, further suggesting that Singaporeans are value-driven. “Pay Now, Travel Later” promotions seem to be a viable option for Singaporeans, with more than 70% indicating that they will be keen to purchase if the discounts are at least half-priced or more. Other factors that could influence their purchase include the flexibility of stay and eligibility for full refunds.

“We’re taking the time to anticipate and understand the new-normal of travel, and the different ways it’ll impact travelers. With this understanding, YouTrip will be ready to better serve our users’ needs once travel resumes,” Caecilia adds.

Alternatives to Travel Plans

In view of canceled travel plans in 2020, 28% of respondents stated that they’ll be saving the money instead. Local staycation (15%), shopping (14%), and visiting local tourist attractions (5%) are amongst alternative options for Singaporeans.

Main Feature Marketing APAC

Agoda launches ‘GoLocal’ to promote domestic tourism in APAC

Kuala Lumpur, Malaysia – Agoda has launched its biggest integrated campaign, “GoLocal”, aimed at stimulating domestic tourism across its Asia Pacific and global markets, and has signed up thousands of hotel partners in the pre-launch phase.

Accommodation providers opting into Agoda’s GoLocal initiative are set to benefit from its multi-channel approach to helping partners reach and convert travelers looking for great domestic travel deals. In its largest domestic initiative, Agoda has developed a fully integrated sales and marketing campaign to support its GoLocal program, investing in coordinated social media campaigns, digital brand activations and video content, and targeted public relations activities, as well as bespoke customer marketing and a dedicated landing page

Agoda GoLocal Social Media

“We soft-launched this initiative over the past month to gauge the appetite for support of domestic travel promotions, and the enthusiasm has been beyond our expectations. We have now officially launched GoLocal and already have thousands of hotel and Agoda Homes partners around the world working with us to share great deals with people who want to start traveling again.  Our pre-launch GoLocal early adopters are significantly outperforming other providers within the domestic travel sector across the region, and so we are confident this GoLocal initiative will continue to generate even more bookings,” explained Errol Cooke, Vice President Partner Services, Agoda.

Partners signing up to GoLocal are offering up special domestic deals.  In return, participating partners will be featured across various Agoda product and marketing touchpoints, strategically identified to maximize impact of the campaign. These include the exclusive landing site for domestic travel, GoLocal badges to highlight participating properties on Agoda, plus exciting brand and performance marketing activities.  Strategic partnerships with key verticals will highlight and promote partner hotels and properties, further extending the reach of the campaign.

“As restrictions on travel ease, we want the GoLocal campaign to stimulate domestic travel demand across Asia Pacific and beyond, by using creative content and messaging to inspire as many travelers to explore their own countries, reconnect with local culture and discover hidden gems. We will encourage them to safely learn to travel again and help our customers to find the widest choice and best value deals to do so. We’re going all out to make this campaign a true success, so our partners can ride this wave of increasing demand, and strive for better times ahead,” said Cooke. 

The GoLocal consumer campaign launches with a global brand film, distributed digitally in key markets.  The film, a love letter to travel told from the perspective of a wise experienced traveler, encourages more mindful travel as we explore the world nearby. 

Agoda | Explore the World Nearby | #GoLocal