Tag: Southeast Asia

Singapore – Almost two thirds of workers in Singapore, or 65% of them expect that their industry will change for the better after COVID-19 due to the changes being implemented amid pandemic response, according to a research by customer experience tech Qualtrics.

The Qualtrics study surveyed 800 Singaporeans, and more than half, or 57% rated their employer’s response to the pandemic as “above average.”

With many people working from home during the pandemic, a large portion, 42% of respondents, said their employee experience has improved during the pandemic, while the same number said it has remained the same. 

The most effective actions employers have taken to make their teams feel more valued throughout this period leaned more on workplace flexibility with 51% of companies, followed by gratitude from the direct manager, and improved benefits, both with 21% of companies undertaking such measures.

“As a result of their employers’ quick thinking and actions, the majority of workers across Singapore say they feel a lot more valued at their company, and a lot more proud  to work for them,” Qualtrics SEA Head Mao Gen Foo said.

“While many have made steps in the right direction, businesses cannot afford to take their foot off the gas. Employees want to be listened to, and there is more change on the road ahead as people return and industries adapt,” added Mao Gen.

The new normal in the workplace

While employees have imparted the present measures their companies are undertaking, they  also gave insight into what actions they want to see more of from employers.

For 77% of Singaporeans, it’s important that their employer asks for feedback on what action can be taken to make them feel more confident about returning. 

Within such desired feedback, the study revealed that a flexible work schedule is the most coveted change that workers want to see in the workplace with 69% of them expressing it as a top concern.

This was followed by wanting companies to have a higher focus on personal hygiene with 44%, while about 39% said that actions should be taken to have greater focus on employee mental health. Meanwhile, almost the same number said that freedom to choose their work location is a factor.

Mao Gen said that while employees can agree prioritising safety and hygiene is essential moving forward, there is a slight gap between the actions they want to see, and which they expect to see outside of this. 

“Singaporeans want to see their employers continue to focus on offering more workplace flexibility – such as less time spent commuting, and wearing more comfortable clothing to work,” said Mao Gen.

Kuala Lumpur, Malaysia – Around 75 percent of Malaysian businesses have utilized at least one fintech product or service over the past 12 months, according to a study by global professional accounting organization CPA Australia.

Among the forms of fintech, mobile payments and digital wallets were the most widely adopted in Malaysia in the past 12 months, with 63 percent of businesses surveyed indicating such usage. 

Furthermore, the study revealed the various reasons which attracted business owners to fintech. About 56 percent cited that the main reason was the increase in business efficiency, with more than five in 10 respondents identifying it as an important benefit. Meanwhile, 40 percent said that fintech allowed them to adapt to the challenges posed by the COVID-19 pandemic, while over a third, or about 34 percent saw the use of fintech as a way of reducing costs

“The increased popularity of mobile payments and digital wallets goes hand in glove with the Government’s efforts to increase the use of e-wallets amongst the B40 and M40 through cash transfer programs, as part of its transition to a high value-added, high-income economy”, said Bryan Chung, chairman of the digital transformation committee at CPA Australia Malaysia division.

However, despite the growing trend of Malaysian businesses adopting fintech, one in four surveyed said that they do not expect to use fintech in the next 12 months, with the majority of such are companies with 50 or fewer employees.

Cybersecurity and data privacy were cited as the top concerns. 

“Small businesses may not have a sound understanding of the benefits of fintech to their organizations. More needs to be done to improve small businesses’ understanding of what fintech solutions might be good for their businesses,” said Chung.

Chung adds, “Greater consideration also needs to be given to increasing technology expertise at the board and senior management level to ensure better understanding of risks and benefits of fintech. Including fintech in the terms of reference of a board-level committee should help the highest levels of companies to stay informed of new trends in this type of technology.”

Starting an online business is becoming more of an option amid the ongoing pandemic as more people are relying on online purchases to obtain their needs. Albeit such a trend, deciding to put up a digital business can still be a tricky affair, as you’re dealing with matters that of any other type of business such as setting up a capital, procuring suppliers for your products, and building a staff among others. 

One of the considerations that must be taken into account is your marketing strategy, and with the influx of social media tools at your disposal, one must learn to leverage such tools in order to translate branding into sales, and eventually start seeing those bucks rolling  in.

Social Media Strategist Janelle Swing of the entrepreneurship and freelancing group Filipina Home-based Moms (FH Moms) shares the best ways to do just that. 

Janelle imparts six expert but doable steps the you can do right now to maximize the available online platforms, and eventually see an improved growth on your business online.

1. Product knowledge should be at the back of your hand

Start off by listing the features, benefits, and real of your products in order to identify how to properly draw your communication and marketing plan.

Janelle said that these three facets are essential for customizing branding and helping the product or service stand out amid a sea of online sellers breaking from the clutter 

“As an entrepreneur, you must be fully aware of the product feature and offerings that you are selling. It builds credibility and institutes trust amongst your target customers,” said Janelle.

2. Identify your target audience

As an entrepreneur, you have to walk in your customers’ shoes and identify correctly your customers’ concerns, needs, and pain points. Once you have figured your business audience, you can come up with an effective marketing effort, content plan, and communication treatment to reach out to your target audience.

3. Identify your price points

As an online seller, it is important to identify accurate price points of your offerings. Reaching a reasonable price point will be based on factors like your target audience, their consumption habits, the market competition as well as the value for money the product offers. 

Janelle further advises that an estimated price point lets you benchmark your position and helps you customize your communication plans for promoting your offerings and engaging well on social media without overdoing it. If gauged well, a well thought of price point can scale up a business to a great extent.

4. Craft a content strategy

An essential way to maximize social media reach for your business is to have a content strategy calendar in place, which if properly utilized can prove advantageous for most brands or businesses.

“It doesn’t have to be an expert strategy. But rather, you must identify what would best appeal to your audience. You just have to be able to use the existing tools of your platform in order to get the most out of it,” shares Janelle.

Showcase your products with multiple photos

While Shopping online you would want to vet a product and inspect the product details quite minutely before making a purchase. Similarly, it is essential that your customer gets to view different angles of the product you are cataloging in your website. Always make sure that you upload multiple photos that are shot well, backed by suitable lighting conditions and background, for your audience to fully appreciate it.

Leverage FB’s pinned post option

You can highlight the product or service that you want to feature with this option. It could also be an FAQ, or a “ways to order,” and descriptions showing available modes of payment in order for your customers to easily navigate their way and understand your offerings.

Use the auto-response feature

Using an auto-response feature is the best way to engage your customers, while you’re away. You can earn loyal and new customers depending on reliable and satisfactory customer service. With this auto feature, you can assist customers and answer their queries in real-time without having to log into your account every single time.

Use the FB live-selling feature

Part of your content strategy must include FB Live sessions to further engage your online audience. With this feature, you can directly engage with your audience in an instant while also offering your product and services. However, live sessions must be well planned in advance and spaced out adequately to build a sense of anticipation amongst your audience. Do not rush into these sessions, live selling is a terrific opportunity and if leveraged well, can have a reaching impact for your brand and business.

5. Find a bankable supplier to tend to your overall business needs

Apart from a considerable social media presence, as a seller, you should have access to the best available space to procure your regular supplies.

Always make sure that your supplier is a legitimate source of products with trusted sellers and offers dedicated customer service.

6. Your creative materials are the most essential tools

Presenting a fetching catalog of product photos is no easy task – it takes a good amount of creativity and adequate photo skills to make your product stand out from the clutter of online sellers. There are a lot of good options to curate highly engaging content online as per your business taste and needs.

Use Canva

“For starters, you may use Canva in creating your layout. This is an easy- to-use platform where you can use templates to layout your product photos, plus it is free. You just have to be consistent with the colors and template style of your photos to have an effective brand recall and brand association,” said Janelle.

Using social media to get positive leads and generate revenue doesn’t need a big budget. As an entrepreneur, you need the right attitude, a positive and go-getter mindset, and the ability to tap into free online tools at your disposal to unlock the social media prowess and strive towards a successful online business venture.

This article is brought to you by Zilingo Philippines.

Singapore – Following a multi-agency pitch, Omnicom Media Group-owned agency OMD has successfully won F&B company Danone’s account, officially becoming its media agency for the Malaysia and Thailand business. 

The appointment is inked to span a three-year partnership. OMD will be charged with overseeing the media planning and buying duties for the company across traditional and digital channels. 

Both OMD’s Thailand and Malaysia leg will be handling the company’s Growing up milk brands such as Dumex and Hi-Q. Anca Everts, marketing director of Danone Malaysia said, “When we partner with a media agency, we look out for that one team who can work as an extension of our own to naturally co-build winning campaigns for our Growing up milk brands in Malaysia.”

OMD believes that their display of a strategic approach via digital and data-led expertise is what ultimately led them to clinching the account. Marketing Director of Danone Thailand Korakot Vuthihirunthamrong said that they were impressed by the agency’s level of commitment and enthusiasm which the Thailand team had demonstrated throughout the pitch process.

OMD APAC CEO Stephen Li commented, “When coupled with our demonstrated commitment to Danone, strategic and data-driven solutions forge a cutting-edge partnership that make every media dollar work harder, resulting in better business outcomes.”

Kuala Lumpur, Malaysia – Digital solutions Entropia founder and senior partner Prashant Kumar, has been appointed honorary advisor by the International Advertising Association (IAA) Malaysia at its recently held annual general meeting. 

Earlier this year, Kumar was awarded the IAA ‘Champion’ Compass award, having been the only honoree from the Asia Pacific region.

As honorary advisor, Kumar will leverage his two decades of experience to handle industry matters while continuing to support the IAA’s activities in the region.

“It is an honor to be in the company of highly respected marketing and communications industry leaders. I’ve been a member of the association since 2017 and I’m proud to play a more active advisory role going forward,” said Kumar.

Kumar will form part the executive committee of IAA for the new term 2020-2021, which comprises President John Chacko, Vice President Omar Shaari, and Honorary Secretary Prabha Nayar among others. 

In announcing the appointment, Chacko remarked, “As one of the recognized leaders in the APAC marcoms community, Prashant is instrumental to the IAA – both in providing independent advice on how to elevate relevancy, and filling the vacuum of global shared experiences in the local industry.”

Manila, Philippines – Southeast Asia-focused tech organization True Digital Group steers its regional presence by expanding to the Philippine market, starting off with the launch of TrueID platform.

First introduced in Thailand, TrueID is a new all-in-one digital lifestyle platform that offers free curated content that’s available in the Philippines starting today. It is set to provide a hub for premium content and will feature top-tier Filipino creators and international-renowned producers such as Cignal TV, GMA Network, Philstar, and Mediacorp among others.

“TrueID addresses the needs of the modern viewer by providing engaging content, covering news, entertainment, food, travel, technology, sports, and learning,” said the company in a press statement. 

TDG is a subsidiary of True Corporation, a communications conglomerate that was first established in Thailand. TDG’s local arm in the country is True Digital Philippines, which assists the group in catering to the Filipino market

The COVID pandemic has seen a plunge in the employment rate for most industries and according to the Philippines’ statistics, the country’s unemployment has risen to 17.7 percent in April.

Homegrown super-service app MyKuya which launched in 2018 has been since handing out opportunities for its would-be partners, but the ongoing retrenchments in businesses have further proven the app’s value proposition.

MyKuya is a mobile-based application and technology platform which allows users to quickly hire trained partners to run jobs such as grocery delivery, personal shopping in malls, plumbing and carpentry works, and even on-demand tasks for small businesses.

These partners, called Kuyas and Ates (brother and sister), are able to become part of the on-call workers by signing up through the app, and going through just like any normal hiring process, that of with document requirements. 

As of current, the app has signed up 10,000 partners, and they are nowhere near from stopping at that, as MyKuya is rallying to create 1 million job opportunities by 2022.

With this massive goal, how do then the company plans to reach out to prospective Kuyas and Ates?

MyKuya’s Marketing and Communications Manager Gab Billones said that hyperlocalizaiton of content and simplification of narratives are some of its top strategies.

“One of the most effective strategies that we do is hyperlocaliczing our efforts, really targeting communities, condo associations, and different particular groups where interests of the majority, particularly the target market that we have are present in these online communities,” Billones said.

“We also do simplifications. We’re not just doing hyperlocalization, we also simplify the messaging, and the narrative of MyKuya, so it becomes more relatable to as many people as possible. We curate stories, particularly highlighting the activities that our partners do, and the kind of value that our customers actually find with MyKuya services. So those are the kinds of narratives that we actually highlight on our Facebook messaging, and we’re still trying to reach out more and more communities, in preparation for our expansion activities as well,” he added.

Presently, MyKuya has established online presence on the major social media channels of Facebook, Instagram, and Twitter. On Facebook, they present real-life testimonials of individuals who have already worked as partners for the app, integrating the promotional hashtag #MyKuyaMyHero. 

“How do our Kuya and Ate exemplify heroship during the pandemic? Each Kuya, a different story! Read on the inspirational stories of our partners in this time of lockdown and ECQ, and find out how they are able to help many people!” said one of the posts, followed by quote cards of partners, bearing their images and testimonies. (Translated in English)

In terms of the app’s users, the super-service app has also responded to the hard times that the pandemic has thrusted many into, and has made service rates more wallet-friendly amid users’ tightened budgets.

One thing that it has already done is to reduce the rates for their Pick-up & Drop service, lowering it from P150 per hour to P99 per hour within the MECQ period. 

Reduced rates will also be seen on the app’s services for their enterprise owner users such as BizHelper and MotoToday services. BizHelper is help in tasks like packing, sorting, and organizing, while MotoToday is for those that require motorcycle delivery or pick-ups. Under the MECQ, the lower minimum number of hours to avail of these services has been reduced from 6 hours to 4. 

Enterprise owners are one of the main stakeholders of the app. As of today, it has over 100 SME users. 

When we asked about their approach to business development, just like how they reach out to potential partners, MyKuya’s Country Head Dennis Bunye said that they go for a personalized approach, even implementing an SME club.

“We reach out enterprise partners in terms of in-person, face to face conversations, and we also get referrals in terms of how we can gain access to certain communities, which we hope to serve as well in order to be able to provide more value to them,” said Bunye.

“We are also having this what we call SME club, wherein we will make use of the spirit of community and provide value through not only giving advice and not just being salesy about it, but really sharing what we learned as we get to understand further the requirements of our SMEs right now,” he added.