Tag: pldt

Manila, Philippines – PLDT Global Corp. (PGC), the international arm of Philippine-based telecommunications company PLDT, has announced that it has partnered experience management (XM) company Qualtrics to redesign its customer experience (CX).

PGC will be utilizing and standardizing the use of Qualtrics’ CustomerXM program in order to better understand and act on customers’ unique needs. Qualtrics will provide PGC with a single platform to capture, analyze, and act on experience data, enabling PGC to uncover deeper customer insights, scale and personalize engagements, and automate workflows to resolve or escalate customer issues in real time.

Furthermore, CustomerXM integrates with PGC’s existing CRM platform to deliver further value. Bringing together experience data from Qualtrics and operational data from the CRM platform aims to assist PGC in better understanding the drivers of its CX so the company can take targeted action to continually design and improve the experiences delivered.

According to Leah Garcia, VP for experience at PGC, Qualtrics’ XM service best serves the company’s commitment to bring innovative services across their customers and enterprise partners globally.

“We will be able to listen closely to the needs of our customers and rapidly respond, which will ensure PGC continually brings to market the products and services our customers want and deserve,” Garcia stated.

Meanwhile, Mao Gen Foo, head of Southeast Asia at Qualtrics stated that their service comes in response to the recent consumer behavior shifts by the offset of the global pandemic, which has also changed customer expectations significantly.

“It’s a reality that means being able to listen, understand, and rapidly act on the changing needs of your customers is a key competitive advantage. By standardizing its CX program with Qualtrics, PGC is well placed to unlock critical insights enabling the company to continually design and improve customer experiences that drive business outcomes,” Gen Foo stated.

Manila, Philippines – Local-based telecommunications company PLDT has recently partnered up with e-commerce Shopee’s payment platform ShopeePay to bring convenience to payment gateways for services provided by the local telco.

The recent partnership aims at providing more payment service options for PLDT customers in settling their payments for postpaid plans, WiFi, and other bills.

Users can pay through ShopeePay in the Shopee app, under the “Load, Bills & eServices” option.

Accompanying the recent partnership is a chance for PLDT Home subscribers to receive rewards just by paying through the ShopeePay platform. Users may enjoy Shopee coin cashbacks for the following promos:

  • 300 Shopee coins cashback when users pay every Monday, Thursday, and on November 11 by using the voucher code PLDTBILL300.
  • 250 Shopee coins cashback every Tuesday, Wednesday, Friday, Saturday, and Sunday with the voucher code PLDTBILL250
  • 200 and 150 Shopee coins cashback respectively when they pay their bills with PLDTBILL200 and PLDTBILL150 voucher codes

“As more consumers are turning to our platform to stay connected and fulfill their daily needs, we are committed to providing them easy access to digital payment services such as ShopeePay for seamless payment,” said Martin Yu, associate director at Shopee Philippines.

Manila, Philippines – Mobile application Free Bee, powered by Filipino technology services provider PLDT Global Corporation, recently launched an online video series for overseas filipino workers (OFWs) which will air a lifestyle talk show.  

PLDT said that the project is aimed to keep OFWs entertained and informed amid the COVID pandemic. Called Rated Global Pinoy, it will feature famous guest stars and topics that will help them  “feel closer to home.”

Its most recent episode features Filipino singers Yeng Constantino and Erik Santos as they serenaded Filipinos with their favorite mellow, or as per Filipino culture, “hugot” songs and talked about how music can be a source of strength, hope and inspiration.

According to the Chief Commercial Officer at PLDT Global Albert V. Villa-Real, they hope that through this series, they help Filipinos everywhere feel less alone.

“This online campaign is meant to make our kababayans feel that they are not alone. We are going beyond connectivity to creating a venue where we can help Filipinos worldwide find ways to support their emotional needs while they are in a long-distance set up,” said Villa-Real.

“Through this video series, we hope to deliver meaningful content that hopefully will make our OFWs feel closer to home,” he added.

Apart from the online series, Free Bee also aims to bring connections closer to reach via their services enabling longer and ad-free calls in key migrant destinations such as the United States, Canada, India, South Korea, among others, at affordable rates.

Since its launch in 2017, Free Bee has partnered with other companies and organizations all over the world to provide OFWs services such as load top ups on communication services Smart, TNT, and Sun, as well as online bills payment, and application for insurance and loan products.