Manila, Philippines – Initiative, a media agency within IPG Mediabrands, has announced their appointment as the media agency of record for Philippine food and beverages company Monde Nissin through the launch of ‘Crave’, their dedicated team assigned exclusively to the company.
Initiative’s appointment encompasses all media and buying duties for all brands across Monde Nissin and Monde M.Y. San. With resources and expertise from the IPG Mediabrands network, Crave is well-positioned to elevate the partnership.
Gen dela Peña, media communications head of Monde Nissin, said, “Initiative’s focus on business KPIs as the starting point for media decisions is exactly what we are looking for today. Given today’s complex media landscape, we are looking forward to how Initiative and Team Crave will guide us on how to plan media more efficiently and effectively, with a clear focus on achieving the right metric for success.”
Melody Laogan, managing partner, Initiative Philippines, added, “We are absolutely thrilled to partner with Monde Nissin and launch Team Crave. This marks the beginning of an exciting journey of pushing boundaries and changing the game together.”
Meanwhile, Paul Atienza, managing partner, Initiative Philippines, also commented, “This epic win is testament to Initiative’s modern and outcome-driven approach to integrated strategic planning. We cannot wait to join forces and craft unparalleled consumer experiences to grow Monde Nissin brands through our Fame and FlowTM model.”
Manila, Philippines – The Philippines ranks second in the Asia-Pacific region in the frequent use of mobile financial services applications to make healthier financial decisions, a new study by Pru Life UK and Economist Impact shows.
Around 79% say they use mobile apps to look after their personal finances—the second highest figure in Asia after that of India. The age-group differences are narrower compared with those for mobile health, and more 45-55-year-olds use finance apps (68%) than use health apps (58%).
The data also notes that income does not appear to dictate a proclivity to use mobile technology: respondents with above median incomes are only slightly more likely to use finance apps than those with incomes below the median level (80% versus 78%).
Meanwhile, mobile app rankings show that step trackers, women’s health apps, calorie counters, pulse and heart-rate monitors, doctor consultation services, and blood pressure monitors are currently the most popular types of free health and fitness apps used in the Philippines.
Asked what factors would likely encourage the respondents to engage in healthy behaviours (such as eating healthily, getting good quality sleep, exercising and managing their weight), one-third cite the increased availability of mobile health apps.
Eng Teng Wong, President and CEO of Pru Life UK Philippines, said, “This study also reveals Filipinos’ avid use of mobile finance apps and services like e-wallets, banking and insurance apps, and credit services to keep track of their finances, purchase financial products, and send money to their loved ones here and abroad. These have been proven effective in driving financial inclusion in the country. Insights from experts in health and finance, who are cited in the report, reveal the advantages and disadvantages of Filipinos’ deepening reliance on mobile technology.”
Washington, United States – The World Bank’s board of executive directors approved a total of US$600m in funding to support the digitalization reforms in the Philippines through its First Digital Transformation Development Policy Loan (DPL).
The funding project aims to promote digital transformation and digital infrastructure policies, extend financial inclusion through digital finance, and stimulate the growth of digital services. It will also aid the government in digitising its operations and service delivery, compete in the digital infrastructure markets, and encourage the adoption of digital payments and financial services.
The World Bank’s funding support is also expected to facilitate reforms that promote e-commerce, enhance competition and value-added activities in digital services markets, and strengthen skills development in the industry.
The Philippines has experienced rapid growth in terms of internet use. However, the country is still lagging behind in terms of fully capitalising on the advantages of digital technology.
Furthermore, the World Bank sees that widespread adoption of digital payments in the country can benefit millions of citizens and small businesses. Only a small percentage of small businesses are able to fully embrace digitalization because of its high cost.
The World Bank seeks to address these concerns through DPL, which will support reforms aimed at enhancing competition and investment in broadband services in the country to reduce costs and improve the quality of services and access.
Furthermore, the funding will promote broader acceptance of digital payments, strengthen trust in digital financial services, and enhance competition in digital financial infrastructure. It will help the authorities expand the reach of digital financial services to underserved and unbanked segments of the population, including women, and facilitate the transition from a predominantly cash-based economy to a digital one.
Ndiamé Diop, country director for Brunei, Malaysia, the Philippines, and Thailand at the World Bank, said, “Greater adoption of digital technology can improve the efficiency and transparency of government services, empowering individuals who were previously far away from decision-making centers. Digitalization can also drive productivity growth by reducing operating costs for firms and enhancing their resilience and preparedness for future crises.”
Speaking on the funding project, Smita Kuriakose, lead economist at the World Bank’s Finance, Competitiveness, and Innovation Global Practice, shared, “Transitioning to a cashless economy would provide various benefits, especially during climate-related and natural disasters, enabling the government and the private sector to respond swiftly and efficiently. With digital transactions, affected individuals can receive government assistance or insurance payouts promptly, facilitating their recovery and rebuilding efforts.”
Manila, Philippines – The recent ransomware attack against government-controlled health insurance entity PhilHealth depicts a dip on the Philippines’ overall digital quality of life, new data from Surfshark.
Overall, the Philippines is ranked 60th in the overall ranking on digital quality life globally in 2023, dropping by five places from last year.
According to the data, the Philippines ranks 45th in the world in e-security — 1 place lower than last year. While it has beat its other regional counterparts such as Indonesia (61st) and Malaysia (48th) and have data protection laws in place, the country still suffers from various cyberattacks–including the recent ransomware attack carried out by the Medusa group.
Meanwhile, the country ranks 54th in e-infrastructure and 64th in e-government. For context, the e-government pillar shows how advanced a government’s digital services are and the level of AI readiness a country demonstrates, while e-infrastructure shows how it is easy for people to use the internet for various daily activities.
Moreover, the data also notes that Internet in the country remains unaffordable, with Filipinos having to work 10 hours 5 minutes a month to afford fixed broadband internet, and 3 hours 8 minutes 52 seconds a month to afford mobile internet.
Despite all of this, the internet speed is now 25% higher than the global average, with fixed internet averaging 119 Mbps, and mobile internet averaging 55 Mbps. Since last year, mobile internet speed in the Philippines has improved by 43%, while fixed broadband speed has grown by 59%. Compared to Indonesia, the Philippines’ mobile internet is 107% faster, while fixed broadband is 229% faster.
Gabriele Racaityte-Krasauske, spokeswoman at Surfshark, said, “In many nations, ‘digital quality of life’ has merged into the broader concept of overall ‘quality of life’. There’s no other way to look at it now that so many daily activities, including work, education, and leisure, are done online. That’s why it’s crucial to pinpoint the areas in which a nation’s digital quality of life thrives and where attention is needed, which is the precise purpose of the DQL Index.”
Manila, Philippines – Milk tea brand CoCo Fresh Tea & Juice has a new campaign up its sleeve–but instead of a typical light and jolly ad, it features a much rather candid and hilarious ad dedicated to those who want to alleviate their stress in the most literal way possible. The solution? Literally stab a huge cup to vent out all of those pent-up emotions.
Conceptualised alongside local creative agency GIGIL, the new tongue-in-cheek commercial features veteran journalist Ces Drilon, also known for the meme ‘Stress Drilon’, facing a multitude of everyday woes. Whether it was hilariously sipping a salty coffee drink or getting splashed by a muddy car on a rainy commute, all of these situations led up to her using said cup activation to vent out her emotions–in a rather profanity-laden and hilarious way.
MARKETECH APAC spoke to both CoCo and GIGIL to learn about the concept process of said campaign, and how did they even managed to tap one of the biggest names in Filipino journalism to be the star of said campaign.
Right off the bat, the question was: why Ces Drilon?
“Stress Drilon” has been part of the vernacular. It only felt right to use Ms. Ces Drilon herself! It was refreshing to see her in a different light. In a way, our material was so entertaining, it became a stress reliever for Pinoys, too,” Nanais Hernandez, senior strategic planner at GIGIL quipped.
When asked what was the underlying theme for said campaign, Dana De Leon, associate creative director at GIGIL, notes that milk tea, as a drink, has always been considered as a treat or reward, rather than just a thirst-quencher.
“After a long, tiring day you’d find yourself heading to your favourite milk tea joint and getting that sweet relief in a cup. But before you take a sip, you strike that lid with your straw. And that cathartic little moment, we (the team) felt was a specially unique experience with milk tea. So why not make that experience ten–or a hundred times bigger?,” she said.
She also stressed the importance of injecting humour to this campaign, saying “CoCo – both its drinks and its branding – stems from fun and making people smile. This campaign simply amplified the brand’s existing traits–turning those smiles into belly laughs.”
Hernandez also added, “It all stems back to CoCo’s core–we’re refreshingly fun. Through whatever touchpoint, CoCo should be able to lift people’s spirits, especially during stressful times. .”
As the agency has long been known to create multiple outdoor activations for some of its clients such as Netflix Philippines, GIGIL has noted that activations like this tie up nicely with the overall messaging theme for the campaign.
Beverly Lubid, group account director at GIGIL, said, “We feel that it kind of ties the whole campaign together. Stemming from such an emotional insight (pertaining to stress,) it was just right that we let the audience not just watch, but also experience the relief. It’s one thing to watch someone jab a giant CoCo cup aggressively–but to experience it, we felt, provides a whole new level of catharsis.”
Meanwhile, Charmaine Tan, business development manager at CoCo Fresh Tea & Juice also added insights on the campaign’s direction, also stressing the importance of why Ces Drilon appearance in the ad make the ad very more locally relatable.
“First of all, it has to be the insight of stress being very relatable regardless of demographics. The feeling of stress isn’t supposed to be funny or comedic, but how the campaign painted stress relief in such a humorous way made it click with the audiences, who really resonated with how the character released their own stress in the film,” she said.
Tan added, “Additionally, the “Stress Drilon” insight is very Filipino. Making up a pun from a distinguished broadcaster’s name and using it as a general descriptor of your mood is such a Filipino way of making jokes, and we’re glad that CoCo got to use it in such a unique way while maintaining the main goal and message of the brand — CoCo’s drinks are stress relieving and fun.”
Larry Evans Tan, general manager CoCo Fresh Tea & Juice, commented that they also aimed to create a campaign that was rooted in milk tea being an exciting and rewarding experience whenever you drink it.
“We wanted our audiences to associate CoCo as a source of stress relief and excitement, so the angle was to really find a fun and entertaining way to integrate that insight into a film. The main campaign was just then built up when the team presented the idea of striking a giant cup, then connected it with the Stress Drilon reference for the film,” he said.
He also added, “It ties up very well as CoCo really wanted to present itself as a place where people can relax and reward themselves with a refreshing and relieving drink. We feel the film did a great job in highlighting that if you’re feeling stressed, you can de-stress and reward yourself with a drink in CoCo.”
Manila, Philippines – Google Philippines, in its ongoing commitment to build a ‘Digital Philippines’, has announced the availability of no-cost generative AI skills development courses, the ‘Google for AI Startups Cloud Program’, and three new Google Career Certificates.
Moreover, Google Cloud is also supporting more seed to early stage startups (Series A startups) in the Philippines who use AI as the core technology to develop products or solutions.
Through the ‘Google for AI Startups Cloud Program’, startups now have the opportunity to access much-needed cloud credits of up to US$350k over two years. The program provides access to AI experts, training, resources and networking opportunities.
In addition, Google has added three additional courses–’Business Intelligence’, ‘Advanced Data Analytics’, and ‘Cybersecurity’–to its Google Career Certificates program. These certificates are professional credentials that help enable people from all backgrounds to earn job-ready skills in high-growth digital fields such as IT Support, UX Design, E-commerce and Digital Marketing.
Bernadette Nacario, country director at Google Philippines, said, “Google is a committed partner of the country in helping build a Digital Philippines. Through our technology, skilling programs, and partnerships, we will continue to help unleash the potential of the digital economy and empower the workforce of the future.”
Meanwhile, Jeffrey Ian Dy, Department of Information and Communications Technology Undersecretary for Connectivity, Cybersecurity, and Upskilling; commented, “Upskilling is so important for realizing career aspirations and improving lives. Programs like the Google Career Certificates and Google’s no-cost AI skilling courses will empower the country’s workforce to thrive in the digital economy. We are grateful to Google for its commitment to helping us build a Digital Philippines.”
Manila, Philippines – Dennis Nierra has been appointed by BBDO Guerrero as its creative director. Nierra was previously with the agency back in 2009 to 2014 as its art director.
During his previous BBDO Guerrero work, he worked on several award-winning campaigns such as the Pepsi ‘Liter of Light’, the Department of Tourism’s ‘It’s More Fun in the Philippines’, and the Pepsi Pinas campaign.
Following this, Nierra pursued a career in Shanghai, China where he worked with Fred & Farid and Ogilvy before the pandemic brought him back home in 2020. He has since done freelance CD work with Octopus & Whale, having a small part in their winning Save Our Sharks Campaign and a stint at Publicis JimenezBasic.
Speaking on his appointment, he said, “I could go and be lost anywhere in the world, but my feet will always take me back to BBDO Guerrero. It’s home, and I’m glad to be back.”
Meanwhile, David Guerrero, creative chairman at BBDO Guerrero, commented, “Dennis has a unique perspective on the work and we’re happy to have him back with us. I know he’s going to bring his best game to our clients, and be a great mentor to our teams.”
Manila, Philippines – Philippine Airlines (PAL) has announced that it has tapped Salesforce to improve its current customer experience (CX) strategy, aimed at redefining its customer service and engagement.
The agreement was signed at a recent ceremony at the Conrad Manila, with top executives of PAL, Salesforce, AF Digital, Amadeus, and other key stakeholders in attendance.
Through the partnership, PAL will integrate Salesforce Customer 360, Salesforce’s integrated CRM platform powered by AI, across the airline’s contact center and customer feedback handling units. This will provide a comprehensive view of customer interactions to elevate the overall passenger experience while enhancing internal processes to improve efficiency.
Moreover, PAL will be using Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Customer and Partner Portal as well as Slack to provide employees with the insights and tools they need to deliver exceptional customer experiences at every touchpoint.
The airline also plans to harness the power of AI through the Salesforce Einstein Chatbot, leveraging its ability to use natural language processing (NLP) to understand and respond to customer inquiries.
Capt. Stanley K. Ng, president and chief operating officer at Philippine Airlines, said, “This is more than a partnership. It is a statement of Philippine Airlines’ commitment to the future — a future where digital transformation isn’t just a buzzword but a strategic imperative. It’s about reimagining what Philippine Airlines can be, driven by technology, but always focused on the human experience. We welcome Salesforce as our partner in PAL’s pursuit to create a unified, trustworthy and enriching customer journey.”
Meanwhile, Sujith Abraham, senior vice president and general manager at Salesforce ASEAN, commented, “We are thrilled to partner with Philippine Airlines on their digital transformation journey, and on their mission to deliver exceptional customer experiences. We share values and a customer-centric vision that aims to redefine the very concept of airline customer service for the modern age. We look forward to helping PAL realize the value of AI, data, CRM and trust with data-driven insights to predict, personalize and respond to evolving customer preferences at every touchpoint.”
Lastly, Aurea Vidal, chief information officer at Philippine Airlines, said, “Agility is not just an approach for Philippine Airlines; it’s a way of life, especially as we navigate the complex, fast-paced demands of the airline industry. By partnering with Salesforce, we can build a framework that can swiftly adapt to the evolving needs of our customers and the market. Salesforce CRM will provide us with the strategic agility we need to meet, and exceed the evolving needs of our passengers.”
Manila, Philippines – Majority of Filipino workers consider digital innovation crucial to their work, but only half believe that the companies they work for are putting in the resources to drive innovation, according to innovation outfit F(DEV)’s Philippine Employee Digital Readiness Report with market research firm Tangere.
Data from the report suggests 47% of respondents cite lack of resources and support or unpreparedness for innovation as the biggest barrier to digital adoption, with budget or financial cost following at 42% and the lack of relevant knowledge or skills coming third at 38%.
Despite these barriers, Filipino employees remain keen on upskilling. 70% of respondents are willing to invest in and learn more about business innovation and leadership, whilst 65% prefer other areas of interest such as design thinking, product development, graphic design, and marketing, as well as 59% wanting to explore data-related skills such as collection, analysis, and laws.
In upskilling outside of corporate spaces, employees have notably taken strides using outside platforms, especially social media. Notably, 44% rank TikTok as the most effective platform for consuming educational content, followed closely by YouTube at 38%, and Facebook at 36%.
Talking about the study, Xavier Marzan, group chief digital officer of the Filinvest Group and CEO of F(DEV), said, “We believe that innovation is about disrupting ourselves first before others can disrupt us. While we’ve initiated various programs internally in collaboration with industry experts, our primary objective was to gather unbiased data into employees’ perspectives on innovation and the factors that drive their ability to innovate.”
“The findings have not only reaffirmed the effectiveness of our existing programs, but have also unveiled exciting opportunities to elevate our strategies for empowering our workforce to be future-ready,” he added.
Manila, Philippines – Philippine Airlines (PAL) joined forces with travel technology company Expedia Group to launch its one-stop travel website, PAL Holidays, that offers travellers a convenient and comprehensive platform for all their travel needs.
Powered by Expedia Group’s White Label Template technology, the all-in-one travel website is designed to help passengers effortlessly plan and book their entire journey with PAL.
PAL Holidays offers a convenient location for passengers to book all their travel essentials, including their PAL flights, hotel accommodations, transportation, and other travel activities. This means that travellers can tailor their preferred itinerary without the hassle of having to juggle multiple booking websites.
The partnership between PAL and Expedia Group will also allow travellers using the new platform to access over 900,000 properties worldwide. The global travel platform brings with it a wide selection of accommodations that fit a traveller’s preferences and budget.
In line with this launch, PAL Holidays will also feature exciting promotional deals and exclusive offers aimed at encouraging travellers to explore more destinations with their loved ones.
The launch of PAL Holiday marks a significant milestone for the airline in its commitment to enhancing the travel experience of its valued customers. The new site is now live in the US, Canada, Australia, and the Philippines.
Bud Britanico, VP for Sales at Philippine Airlines, said, “We are thrilled to introduce PAL Holidays, our new one-stop booking platform that simplifies and enhances the travel planning process for our passengers. By partnering with Expedia, we are confident that our customers will enjoy unparalleled access to a superior range of great offers for hotels, experiences, and transport that can go together with the Philippine Airlines flights that they book. PAL Holidays reflects our dedication to providing exceptional travel experiences, and we look forward to serving our customers in a more convenient and efficient way.”
Meanwhile, Greg Schulze, senior vice president for strategic travel partners at Expedia Group, also shared, “We are thrilled to team up with Philippine Airlines for PAL Holidays. We share the same vision of transforming and easing the way travellers plan and book their journeys. With our combined expertise and service, we are excited to offer a seamless travel platform that will be of great help to travellers.”
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