Klang Valley Archives - MARKETECH APAC

Kuala Lumpur, Malaysia – Used car buying and selling platform myTukar has officially launched in its first phase new retail chain openings to expand its physical purchasing experience with customers.

The first phase launches were made across major shopping centers in Klang Valley, namely in Paradigm Mall, Petaling Jaya; One Utama, Petaling Jaya; and MyTOWN Shopping Centre, Kuala Lumpur.

Together with the ‘myTukar Retail Experience Centres’, the platform has also revamped its retail website which now carries integrated e-commerce features with the aim to provide a completely transparent customer purchasing experience. The new centres will be complete with the brand new retail website.

The myTukar Retail Experience Centres is one of the many initiatives in the platform’s business pipeline to bring a complete car ownership experience to all car buyers.

“This innovative concept is a breakthrough in the used car industry and will be expanded nationwide in the future, thereby supporting the expansion of the used car industry. The brand new purchasing experience launched today is complementing our key collaborations with partners such as Sime Darby Auto Selection, DRB-HICOM, and authorized dealer partners,” said Fong Hon Sum, CEO of myTukar.

At the kiosks, customers can enjoy a 360-degree view of the cars available for sale via touchscreen monitors. They can also trade in and have their used cars inspected while having the opportunity to take the potential new cars for a test drive, where ll can be done with the conveniences and facilities of a shopping mall.

In line with enhancing customer experience, myTukar has also recently announced in December 2020 a new technology that aims to automate and standardize the car inspection process within its platform. It will also utilize features including analyzing images and videos of cars to spot defects such as dents, scratches, and paint deterioration.

Petaling Jaya, Malaysia – Grab in Malaysia has announced that it has extended its newly piloted grocery delivery service GrabSupermarket to Klang Valley.

In November, Grab launched the delivery-only supermarket in Petaling Jaya. The addition of the new market is a response to Klang Valley’s growing demand of online grocery shoppers who are looking for a convenient and accessible way to restock their weekly groceries on GrabMart.

As an extension of the app’s GrabMart, GrabSupermarket currently delivers over 2,500 products including a wide and growing selection of household goods, pantry essentials, and beauty and health essentials as well as freshly-sourced produce direct from its warehouse and farms. At zero delivery fees, GrabSupermarket brings fresh produce to customers’ doors within 24 hours.

“The next-day delivery model enables us to ensure the produce is delivered from our variety of partnering farms and suppliers directly to us, and from us to the customers, all within 24 hours. We saw an incredible take up of GrabSupermarket among consumers during the pilot phase, with fresh produce such as fresh vegetables, fruits, and poultry making up almost 50% of our orders,” said Sean Goh, managing director of Grab Malaysia.

Goh added, “Our ambition is to be able to offer the widest selection of groceries at the best prices, maximum freshness and zero delivery fees to every Malaysian household. In addition, we hope that GrabSupermarket will create even more income opportunities for all our drivers,” added Goh.

Moving forward, Grab plans to further grow GrabSupermarket and expand to more capital cities across the country.

“We have been extremely encouraged by the response from our ecosystem of partners and customers, and we are committed to continue improving to deliver a superior customer experience to all Malaysians,” shared Goh.