Tag: customer service
Many consumers report growing frustration as companies increasingly direct them toward automated tools such as interactive voice response (IVR) systems, self-service applications and chatbots.
Jollibee’s growing presence in Singapore hit a joyous milestone this year as the brand clinched the #1 ranking in the Fastest Restaurant Chains category of Singapore’s Best Customer Service 2025/2026, awarded by The Straits Times and Statista. In a city where competition is fierce and convenience...
Data from the research suggests that the average person in Singapore spent approximately two full working days (equivalent to 16.1 hours) on hold last year equivalent to a staggering loss of S$1.24 billion in wages nationwide.
With this in mind, HubSpot’s research stated that a significant majority (81%) of Singaporean businesses said that they've evolved more in the past four years than the previous two decades due to these emerging trends - giving the highest level of disruption across all countries surveyed.
The Bazaarvoice and Zendesk integration enables users to build a user generated content program that efficiently responds to customer reviews and questions at scale while delivering support as well.
Zendesk and AWS' partnership aims to help businesses provide faster, tailored conversational experiences to customers across all channels.
According to the research, 62% of brands acknowledge the inconsistencies in their digital customer communication. This includes not being able to communicate the same information and unable to stay true to their brand voice.
The new AI solutions empower businesses to triage customer support requests automatically and access valuable data at scale.
Utah, USA – Experience management (XM) company Qualtrics has launched a new customer service tool called ‘Social Connect’ which enables contact centre, marketing and CX teams to capture, analyse and respond to customer service requests received through chat, email and social media. The new tool can help...
Infobip unifies the workspace for customer agents to respond and attend to customers on a variety of channels.
