Singapore – Google has announced the completion of its latest data center and cloud region campus expansion in Singapore, bringing the company’s total investment in technical infrastructure in nation to US$5b.

This comes off the back of Google’s recently announced US$2 billion investment in Malaysia, which includes the development of the country’s first Google data center and Google Cloud region to meet the growing demand for cloud services locally and around the world, and Al literacy programs for Malaysian students and educators.

The Google data center in Singapore will power Google’s popular digital services such as Search, Maps, and workspace and will play an important role in enabling Google to deliver AI benefits to users and customers across Singapore. 

Moreover, the Google Cloud region will deliver high-performance and low-latency services to large enterprises, startups and public sector organizations. Google Cloud customers will also benefit from key controls that allow them to maintain security, data residency and compliance standards. 

This expansion of Google’s data center and cloud region infrastructure will help address the growing demand for cloud services locally and around the world. Complementing strategic initiatives that Google has been running in partnership with the Singapore Government, such as AI Trailblazers, Google for Startups Accelerator: AI First Singapore, and Skills Ignition SG, this move affirms the Government’s move to establish Singapore as a regional data center hub, while supporting Singapore’s National AI Strategy 2.0 and its focus on compute infrastructure to fuel AI-led economic development.

Kate Brandt, chief sustainability officer at Google, said, “Data centres serve as the growth engines for digital progress by providing the foundation for digital transformation and innovation. The expansion of our data center campus in Singapore reaffirms our commitment to helping Southeast Asian organizations capitalize on digital opportunities, while ensuring that growth is as sustainable as possible.”

She added, “Google is deeply committed to managing our environmental footprint, playing a key role in supporting a just climate transition, and helping to accelerate the global transition to a net-zero future.”

Singapore Genesys, a global AI-powered cloud platform, has announced that it has reached an agreement to acquire Radarr Technologies, which specialises in AI-based social and digital listening, analytics, and consumer engagement.

Through the acquisition, Genesys will integrate Radar Technologies’ public social media capabilities with the Genesys Cloud platform to enhance customer experience (CX). This partnership enables the development of proactive, prescriptive engagement tactics aimed at increasing loyalty in the AI economy.

With the help of Radarr Technologies, Genesys helps businesses naturally interact with customers on the social media platforms of their choice. This is done by providing rich, simple, contextual, and tailored social media experiences. 

Following the expected completion of the acquisition in the first quarter of 2025, Genesys intends to utilise Radarr Technologies’ social media insights as a critical component in building its 360-degree customer view to improve Genesys AI. This integration will allow for the collection of interaction, sentiment, and attitudinal data across the CX continuum.

Businesses utilising Radarr Technologies’ capabilities on the Genesys Cloud platform will be freed from limitations and silos, enabling them to provide customers with individualised experiences across many channels. Loyalty is eventually fostered by using insights and capacities to accomplish this freedom. 

Through the integration of Radarr Technologies, Genesys Cloud users will gain direct access to supplementary conversation streams that are derived from publicly accessible social media posts across several platforms, including the Apple App Store, Facebook, Instagram, X, YouTube, Google Play, Google My Business, and more. 

Together with the voice and digital capabilities of the Genesys Cloud platform—which includes its private social media messaging solutions—organisations will be able to interact with consumers on these channels that turn inquiries into loyalty-boosting dialogues.

By utilising Radarr Technologies’ response engine capabilities in conjunction with Genesys Cloud, the combined solutions will give agents access to customer journey context and tools, allowing them to interact with clients on the social media platforms of their choice.

This includes answering questions on open feeds or via direct messages. Furthermore, the Radarr Technologies solution’s unique AI-powered Multilingual Sentiment Models will improve the Genesys Cloud platform’s natural language processing (NLP) capabilities. 

Moreover, this extension improves an organisation’s ability to recognise regional slang and colloquialisms in more than 100 languages, including the top 10 languages spoken worldwide and more than 40 Asian languages and dialects. Consequently, this makes it possible for companies to comprehend client sentiment more thoroughly, which enhances their capacity to provide customised experiences on a large scale. 

Speaking about the acquisition, Tony Bates, Genesys CEO and chairman, said, “As consumers increasingly turn to social media platforms to connect with brands for support, these channels become a crucial and largely untapped opportunity for organisations to engage with customers and glean valuable business insights. Once the capabilities of Radarr Technologies are integrated into Genesys Cloud, Genesys can accelerate its transformation of the CX industry by helping organisations further connect every touchpoint into the end-to-end customer experience.” 

Meanwhile, Sheila McGee-Smith, president, McGee-Smith Analytics, said, “Organisations have struggled to tap into the potential that social media can play in delivering differentiated customer experiences — Genesys is now in a better position to change that. Connecting these public feeds with the orchestration of the customer journey will provide companies not only a more holistic understanding of consumer behaviour and sentiment, but the tools to take action through more enhanced personalisation and engagement.” 

She added, “In adding Radarr Technologies capabilities to Genesys Cloud, the company recognises the rising importance global enterprises are placing on social interaction management and analytics to achieve a complete unification of the customer experience.”

Jakarta, Indonesia – Cloud services provider Tencent Cloud has launched its recent affiliation with data centre platform Digital Edge, revitalising the connectivity landscape in Indonesia. 

In this partnership, Tencent Cloud is expected to have direct access to ‘Edge Peering Internet Exchange’ (EPIX), operated by Gemilang. Through this platform, the facilitation and exchange of data among cloud users will be more efficient and systematic. 

EPIX also provides ultra-high-speed access as a carrier-neutral internet exchange platform. This tool is essential for connecting with the global network as it allows rapid and cost-effective interchange of IP traffic between carriers, ISPs, content providers, and enterprises. 

Consistent with their commitment to foster connectivity, the said collaboration also brings together a strengthened digital infrastructure in Indonesia’s growing markets.

Jimmy Chen, vice president of Tencent Cloud International and managing director of Southeast Asia, said, “We are pleased to further establish ourselves as a major international cloud services provider, hand-in-hand with EPIX in Jakarta. This achievement is a testament to our 20+ years of experience in technological innovation and our robust infrastructure foundation. 

“By establishing this connection, we are taking a significant step towards promoting connectivity in emerging markets and driving the advancement of digital infrastructure. We are genuinely excited about the vast opportunities this collaboration presents and remain fully committed to accelerating the digital transformation across diverse industries in Indonesia,” he added. 

Meanwhile, Jonathan Chou, chief product officer at Digital Edge, also shared his esteemed support for the partnership, stating, “Digital Edge is committed to offering diverse connectivity options to our colocation customers, including providing internet exchanges to enable peering and foster a thriving digital ecosystem within our data centres. 

“Through working with leading cloud services providers such as Tencent Cloud, we are able to further our mission to bridge the digital divide and bolster digital infrastructure across Asia’s fast-growing markets, including Indonesia,” Chou ended. 

Presently, Tencent Cloud has already established a global infrastructure network that extends to 26 geographic areas and 70 availability zones, including two data centres in Jakarta, Indonesia. It has also provided 400 technologies and connectivity solutions to support enterprise-grade digital transformation. 

Manila, Philippines – Cascadeo, the dedicated cloud company under Philippine telco operator Globe, has been recognized as a niche player by Gartner Magic Quadrant for Public Cloud IT Transformation Services, Global 2021, making Globe the first Philippine telco to have a subsidiary enter into the Gartner Magic Quadrant.

According to the report, Cascadeo’s strengths banked on cloud consultancy, managed services and cloud-native skills; modernization of traditional applications; as well as emphasis on strategic cloud transformation, and DevOps expertise. 

Cascadeo invests heavily in data analytics through its AIops-enabled platform. The cloud management platform for cloud infrastructure analytics is one of the company’s key competitive differentiators, with its capabilities in multi-cloud monitoring; automatic system alerts; cost-optimization features; and dashboard integrations.

Speaking about the company’s recognition, Peter Maquera, CEO of Cascadeo and senior vice president of Globe Business, Enterprise Group, said that this historic win with Gartner reminds them that they are on the right track towards digitally transforming their customers.

“Public cloud deployments are vastly accelerating, with enterprises planning to maintain or increase their IT investments in the years to come. Globe and Cascadeo continuously work together to expand our base of cloud engineering skills, products, and services to help businesses achieve agility and resiliency through the cloud,” Maquera said.

Meanwhile, Jared Reimer, president and founder at Cascadeo, commented, “As Cascadeo grows through our Globe partnership, we expand our workforce of skilled Cloud engineers, architects, security experts, and operators in the Philippines. Being part of the Magic Quadrant validates our decades of experience as a premier-tier services provider centered around data-driven business transformation.”

Singapore – Customer feedback management platform provider Medallia has announced that it has launched its latest data center in Singapore, accelerating its investment across the APAC region.

Singapore is a priority market for Medallia, being a global business and connectivity hub, said the company in a press statement. 

“The Singapore data center plays an integral part in ensuring we deliver on the data security and regulatory requirements of businesses who are scaling up customer and employee experience programs. We already have customers using the infrastructure and it will become the default location for many of our Asian customers,” said Medallia APAC Vice President and General Manager Gavin Selkirk. 

As a SaaS cloud platform, Medallia owns and maintains all backend infrastructure, ensuring that reliability, uptime, and operational capabilities match data centers around the world.

The data center will host all Medallia Experience Cloud solutions, including video, digital, speech, conversations, text analytics, and the company’s artificial intelligence product, Athena

As of current, the Singapore branch adds to the company’s ten data centers worldwide, including Toronto, London, Amsterdam, and Sydney. 

Sydney, Australia –  Experience management tech Medallia has announced that it has appointed its newest country manager for ANZ, Heather Paterson, former director of the Asia Pacific and Japan in the New York-headquartered Intralinks. 

Medallia provides a SaaS platform, the Medallia Experience Cloud, which services the market in the understanding and management of experience of customers, employees, and citizens via the capturing of experience signals from in-person daily journeys, digital channels, and IoT interactions. 

As the company continues to invest across the APAC region, Paterson will be tasked to lead the Australia team, where she is also said to spearhead the launch of ground operations in New Zealand, expected over the coming quarters.  

Gavin Selkirk, Medallia’s APAC vice president and general manager believes Paterson’s strong leadership background makes her the best person to lead the country’s growth.

“Heather’s results-driven approach, ability to build and manage teams and [her] strong background in financial services technology – an important and growing sector for us – means she’s ideally suited to run our business across Australia and New Zealand,” said Selkirk.

“Australia was Medallia’s first office in the region, and as it continues to grow, we look forward to building our New Zealand presence which Heather will play an integral role in building,” Selkirk added.

Kuala Lumpur – Malaysia-based integrated cloud platform Enginemailer, which focuses on email marketing services has been appointed by government-owned Malaysia Digital Economy Corporation (MDEC) to support its efforts in digitizing SMEs.

The support will mainly be given via the company’s flagship service, email marketing.

MDEC was established by the Malaysian government to propel Malaysia’s digital economy, which it refers to as the ecosystem of public and private sectors who produce, adopt and innovate digital technologies in the name of socio-economic productivity.

Enginemailer offers database management, email marketing, and transactional email services. It has unified features which deliver customer engagement across the entire email marketing and automation spectrum; combining drag-and-drop interfaces, advanced data analytics, and a complete set of integrations APIs.  

Companies who will engage in Enginemailer’s services will be provided with tools to bring their brand messaging into customers’ inboxes through efficient email campaigns.

“Enginemailer is proud to be appointed as an approved  TSP specializing in end-to-end email marketing service for SMEs looking to reach their target audience more effectively,” said CEO and founder Jeffri Shahul Hamid. 

Malaysia announced during its Budget 2020 that its Digitalization Grant will allow SMEs to apply for a 50% matching grant, or a cap of RM 5,000 to adopt any three of the five key digitalization areas delivered by approved Technology Service Providers (TSP). 

Jeffri cites Statista study that global email users in 2019 are estimated to reach 4.3 billion by 2023, a 400 million increase from 2019.