Technology Featured Southeast Asia

Globe’s cloud company Cascadeo lands spot on Gartner Magic Quadrant

Manila, Philippines – Cascadeo, the dedicated cloud company under Philippine telco operator Globe, has been recognized as a niche player by Gartner Magic Quadrant for Public Cloud IT Transformation Services, Global 2021, making Globe the first Philippine telco to have a subsidiary enter into the Gartner Magic Quadrant.

According to the report, Cascadeo’s strengths banked on cloud consultancy, managed services and cloud-native skills; modernization of traditional applications; as well as emphasis on strategic cloud transformation, and DevOps expertise. 

Cascadeo invests heavily in data analytics through its AIops-enabled platform. The cloud management platform for cloud infrastructure analytics is one of the company’s key competitive differentiators, with its capabilities in multi-cloud monitoring; automatic system alerts; cost-optimization features; and dashboard integrations.

Speaking about the company’s recognition, Peter Maquera, CEO of Cascadeo and senior vice president of Globe Business, Enterprise Group, said that this historic win with Gartner reminds them that they are on the right track towards digitally transforming their customers.

“Public cloud deployments are vastly accelerating, with enterprises planning to maintain or increase their IT investments in the years to come. Globe and Cascadeo continuously work together to expand our base of cloud engineering skills, products, and services to help businesses achieve agility and resiliency through the cloud,” Maquera said.

Meanwhile, Jared Reimer, president and founder at Cascadeo, commented, “As Cascadeo grows through our Globe partnership, we expand our workforce of skilled Cloud engineers, architects, security experts, and operators in the Philippines. Being part of the Magic Quadrant validates our decades of experience as a premier-tier services provider centered around data-driven business transformation.”

Technology Southeast Asia

Experience management tech Medallia launches Singapore data center

Singapore – Customer feedback management platform provider Medallia has announced that it has launched its latest data center in Singapore, accelerating its investment across the APAC region.

Singapore is a priority market for Medallia, being a global business and connectivity hub, said the company in a press statement. 

“The Singapore data center plays an integral part in ensuring we deliver on the data security and regulatory requirements of businesses who are scaling up customer and employee experience programs. We already have customers using the infrastructure and it will become the default location for many of our Asian customers,” said Medallia APAC Vice President and General Manager Gavin Selkirk. 

As a SaaS cloud platform, Medallia owns and maintains all backend infrastructure, ensuring that reliability, uptime, and operational capabilities match data centers around the world.

The data center will host all Medallia Experience Cloud solutions, including video, digital, speech, conversations, text analytics, and the company’s artificial intelligence product, Athena

As of current, the Singapore branch adds to the company’s ten data centers worldwide, including Toronto, London, Amsterdam, and Sydney. 

Technology ANZ

Customer experience insights provider Medallia appoints new ANZ country manager

Sydney, Australia –  Experience management tech Medallia has announced that it has appointed its newest country manager for ANZ, Heather Paterson, former director of the Asia Pacific and Japan in the New York-headquartered Intralinks. 

Medallia provides a SaaS platform, the Medallia Experience Cloud, which services the market in the understanding and management of experience of customers, employees, and citizens via the capturing of experience signals from in-person daily journeys, digital channels, and IoT interactions. 

As the company continues to invest across the APAC region, Paterson will be tasked to lead the Australia team, where she is also said to spearhead the launch of ground operations in New Zealand, expected over the coming quarters.  

Gavin Selkirk, Medallia’s APAC vice president and general manager believes Paterson’s strong leadership background makes her the best person to lead the country’s growth.

“Heather’s results-driven approach, ability to build and manage teams and [her] strong background in financial services technology – an important and growing sector for us – means she’s ideally suited to run our business across Australia and New Zealand,” said Selkirk.

“Australia was Medallia’s first office in the region, and as it continues to grow, we look forward to building our New Zealand presence which Heather will play an integral role in building,” Selkirk added.

SME Southeast Asia

Malaysia-based cloud platform Enginemailer partners with MDEC to help digitize local SMEs

Kuala Lumpur – Malaysia-based integrated cloud platform Enginemailer, which focuses on email marketing services has been appointed by government-owned Malaysia Digital Economy Corporation (MDEC) to support its efforts in digitizing SMEs.

The support will mainly be given via the company’s flagship service, email marketing.

MDEC was established by the Malaysian government to propel Malaysia’s digital economy, which it refers to as the ecosystem of public and private sectors who produce, adopt and innovate digital technologies in the name of socio-economic productivity.

Enginemailer offers database management, email marketing, and transactional email services. It has unified features which deliver customer engagement across the entire email marketing and automation spectrum; combining drag-and-drop interfaces, advanced data analytics, and a complete set of integrations APIs.  

Companies who will engage in Enginemailer’s services will be provided with tools to bring their brand messaging into customers’ inboxes through efficient email campaigns.

“Enginemailer is proud to be appointed as an approved  TSP specializing in end-to-end email marketing service for SMEs looking to reach their target audience more effectively,” said CEO and founder Jeffri Shahul Hamid. 

Malaysia announced during its Budget 2020 that its Digitalization Grant will allow SMEs to apply for a 50% matching grant, or a cap of RM 5,000 to adopt any three of the five key digitalization areas delivered by approved Technology Service Providers (TSP). 

Jeffri cites Statista study that global email users in 2019 are estimated to reach 4.3 billion by 2023, a 400 million increase from 2019.