Tag: Artificial Intelligence

Singapore—The latest ‘e-Conomy SEA report’ from Google, Temasek, and Bain & Company has been recently released and highlights that in 2024, the digital economy will reach $263b in Gross Merchandise Value (GMV), a 15% increase over last year. Revenues have also grown 14% and are projected to reach $89b in 2024. The report suggests that the digital economy can achieve both profitability and growth in tandem, marking a significant step towards achieving sustainable economic value.

Why SEA is primed for AI-powered acceleration

Southeast Asia is quickly becoming a global center for AI innovation and adoption. With substantial investments in AI infrastructure and a dynamic ecosystem of startups and developers, the region is on track to harness AI’s transformative potential across a wide range of industries. 

In the first half of 2024 alone, SEA attracted over $30b in AI infrastructure investments. Additionally, consumer interest in AI solutions is surging, with AI-related searches increasing 11-fold in the past four years. The region’s young, growing population, high levels of digital literacy, and widespread smartphone usage make it an ideal market for AI-powered products and services. 

From AI-driven travel planners to generative AI-based fraud detection, AI is delivering value across SEA’s digital economy, with applications spanning various industries. Pro-innovation policies that encourage AI growth and responsible governance will further expand opportunities within the region’s digital economy.

From transport, e-commerce, and online travel–these are the sector redefining SEA’s digital economy

After years of investment and development, leading players in the region’s digital economy are now progressing toward profitability while maintaining strong double-digit growth in both gross merchandise value (GMV) and revenue. Continued growth is expected to be driven by deeper digital engagement among users, effective monetisation strategies, and the recovery of sectors affected by the pandemic. E-commerce has also regained momentum, fueled by the rise of video commerce.

E-commerce, projected to reach $159b in GMV by 2024, is now primarily driven by existing customers, who contribute up to 70% of its growth. This marks a shift from previous years when first-time shoppers were the main drivers. Established players are reinvesting to boost GMV and defend their market share, as international competitors disrupt the market. Revenue is expected to increase 13% year-on-year (YoY) to $35b in 2024.

Meanwhile, video commerce has rapidly grown to account for 20% of e-commerce GMV, a significant jump from less than 5% in 2022. This trend is reshaping the e-commerce landscape in Southeast Asia, transforming the consumer shopping experience. From live shopping events to content created by influencers, video has become an essential component of online shopping.

Food delivery is also gaining traction as dining-out habits stabilize and new monetization avenues, such as in-app advertisements and subscriptions, emerge. Revenue in this sector is forecasted to rise by 54% YoY to $1.7b in 2024, while GMV is set to grow by 7% to $19b. Platforms are experimenting with strategies for future profitability, such as improving restaurant visibility and using AI to optimize operations.

In another industry seeing growth, the transport sector has surpassed pre-COVID levels, with revenue expected to grow by 36% YoY to $1.5b, driven by increased demand and strategic pricing. GMV is projected to rise by 18% to $9b. Despite inflationary pressures, consumer demand remains strong due to the expansion of established players into second-tier cities and rural areas, along with aggressive promotions by new entrants seeking user growth.

Online travel is outpacing the broader digital economy in terms of Gross Travel Bookings (GTB) growth, fueled by intra-regional travel within Asia-Pacific. Higher airfares and a growing preference for luxury travel options are expected to push GTB to $46b in 2024, a 21% YoY increase, while revenue is set to grow 18% to $20b. While direct booking channels remain dominant, online travel agencies continue to successfully monetise their core services as well as adjacent offerings, such as financing and insurance.

Meanwhile, online media is on track for significant growth, with GMV projected to rise to $30b, an 11% YoY increase. Video-on-demand and gaming are key drivers, with SEA developers gaining recognition in casual gaming and hyperlocal content. Advertising remains a reliable revenue stream, while hybrid models incorporating in-app purchases, subscriptions, and ads are becoming increasingly popular to cater to diverse player segments. The rise of gaming influencers has fueled a thriving creator ecosystem, with livestreaming becoming a key tool for facilitating real-time interaction between sellers and consumers.

Lastly, Digital Financial Services (DFS) are expanding rapidly, with revenue expected to grow by 22%, from $22b in 2022 to $33b in 2024. Digital payments and lending, which make up more than 90% of DFS revenue, are the primary growth drivers. E-wallets have become widespread, partnering with major payment card networks, while QR code usage continues to rise. 

It’s worth noting that a generational shift in investor behaviour is reshaping the wealth management landscape, a trend that is likely to persist as more merchants accept digital payments, risk assessment improves, and consumers increasingly seek online solutions for insurance and wealth management.

Increase in investor confidence in SEA’s long-term potential

Despite the ongoing challenges in the funding landscape, investors have demonstrated cautious optimism, channelling nearly 50% of their investments into emerging sectors. Although the exit environment remains difficult, early-stage companies in Southeast Asia have made substantial strides toward profitability. There is also a growing emphasis on fostering cross-border collaborations and improving IPO regulations to enhance capital market conditions.

Last year, the report highlighted four key factors to revitalise the funding landscape: realistic entry valuations, proven monetisation models, a clear path to profitability, and reliable exit strategies. While the first three have been successfully achieved, creating dependable exit pathways is still a work in progress due to the continued challenges in capital markets.

Singapore continues leading SEA’s increased appetite in AI products, services

Singapore’s digital economy has shown impressive resilience and is expected to reach $29b in GMV by 2024, marking a 13% increase from 2023. E-commerce has bounced back, growing from $8b in GMV in 2023 to $9b in 2024, while sectors like online media and travel have experienced double-digit growth, driven by strong infrastructure and pro-business policies.

Singapore ranks among the top 10 countries globally in terms of interest in AI-related topics, with sectors such as education, marketing, and travel leading AI search trends. There is a high demand for mobile apps featuring AI capabilities, including content creation tools, photo editing apps, and AI-powered virtual assistants. 

AI has also played a pivotal role in boosting Singapore’s tourism industry, enabling chatbots to provide personalised recommendations, analyse visitor data to optimise marketing strategies, and enhance visitor experiences through interactive exhibits and customised guides.

To meet the growing demand for AI infrastructure, investments in AI-ready data centers reached $9b in Singapore during the first half of 2024, second only to Malaysia, which attracted $15b in similar investments.

Digital Financial Services (DFS) have also become a key driver of growth, with digital payments and wealth management leading the way. Singapore’s status as a regional financial hub has drawn substantial venture capital and private equity investment. To stay competitive, the Singapore Exchange (SGX) has introduced initiatives to improve exit options and attract investor capital and IPOs. Singapore’s favourable business environment, political stability, and tax incentives have further strengthened its position as a leading economic hub.

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For Sapna Chadha, vice president for Southeast Asia and South Asia Frontier at Google, Southeast Asia’s digital economy is rapidly evolving as businesses adopt innovative strategies to achieve profitability, fostering a more sustainable and resilient ecosystem. 

“The rise of video commerce is supercharging e-commerce growth, with live shopping and creator-led content reshaping how people discover and buy products. Southeast Asia is emerging as a global hub for AI innovation and adoption. With significant investments in AI infrastructure and a thriving ecosystem of startups and developers, the region is poised to unlock the transformative power of AI across various sectors,” she said.

Meanwhile, Fock Wai Hoong, head of Southeast Asia at Temasek remarked how it is encouraging that SEA’s digital businesses are now focusing on achieving the appropriate balance between growth and profitability.

“Investors have also started looking for the next wave of growth by investing in nascent sectors such as software and services as well as AI, demonstrating confidence in the long-term potential of SEA’s digital economy. Temasek remains committed to deploying catalytic capital to the region’s digital economy to achieve sustainable and inclusive growth so that every generation prospers,” he said.

Lastly, Florian Hoppe, partner at Bain & Company stated that Southeast Asia’s digital economy continues to do well, with continued double-digit GMV and revenue growth and a surge in profitability across sectors led by key players. He also remarked how the region is also attracting significant AI investment, with over $30b committed to AI infrastructure in the first half of 2024.

“To fully harness the transformative potential of Generative AI, businesses must advance beyond experimentation and invest in foundational elements—aligning AI initiatives with core business objectives to address real-world problems and create tangible value, strengthen AI talent, and building scalable, adaptable infrastructure for sustained growth,” he said.

United Kingdom – Global consumer healthcare company Haleon has developed an AI-powered tool aimed at improving inclusivity and representation across its digital advertising content.

According to Haleon, its ‘Health Inclusivity Screener’ is the only data driven tool of its kind to analyse digital advertising content for both readability and inclusivity metrics. 

The tool assesses creative content for the criterias health literacy (how easy it is for consumers to understand and interpret Haleon’s healthcare messaging), accessibility (how accessible Haleon’s advertising is for people who have visual or hearing impairments), and representation (to allow Haleon to understand whether its casting choices are representative of all consumers).

Moreover, Haleon will use the new tool to enhance its digital advertising through greater accessibility, simpler messaging and content which better represents the diverse range of consumers it serves globally. 

It will also drive improved brand performance and ROI through campaigns which resonate more strongly with consumers, including those who are more vulnerable to exclusion – while supporting Haleon’s ambition to achieve greater health inclusivity for all.

Working with its Panadol pain relief brand, Haleon has piloted the tool in nine markets, including Australia, Colombia, Egypt, Malaysia, Saudia Arabia, South Africa, Sweden, UAE and UK. The company intends to extend the tool to other markets and global brands over time, allowing it to deliver more inclusive advertising at scale.

For this tool, Haleon has tapped CreativeX, a technology company that helps brands power their creative decisions with data. By using AI and machinelearning, CreativeX can extract creative data from individual assets, assessing the age, gender, skintone, and situation of individual characters. 

This data is combined with an AI application and analysed to provide data on message comprehension. All components are combined to create a user-friendly health inclusivity performance dashboard.

Tamara Rogers, chief marketing officer at Haleon, said, “While many brands have taken positive steps in inclusive advertising, we see a huge opportunity for Haleon to set the standard in the consumer health sector. We’ve already taken action to improve the accessibility of all our marketing assets, but we know that we can go further.”

She added, “Message comprehension has a key role to play in improving the performance of our campaigns and building greater health literacy, helping people take better care of their everyday health. This tool is truly unique in measuring this alongside other inclusivity metrics, allowing us to enhance our advertising to make sure it’s seen, heard, and understood by all consumers.”

Meanwhile, Anastasia Leng, founder and CEO at CreativeX, commented, “The launch of Haleon’s Health Inclusivity Screener sets a new standard for how brands can systematically improve inclusivity in their creative work through always-on measurement. This ushers in a new era for creative data, demonstrating its ability to help brands not only lift the floor of creative quality but raise the ceiling to creative excellence. Thank you to Haleon for being brave and curious enough to continuously push the boundaries of how data can enhance creative execution and effectiveness.”

Manila, Philippines – As generative AI quickly transforms industries and everyday life, Filipino prosumers — those at the forefront of technological adoption — are voicing a major sentiment: while embracing AI is essential, retaining a human touch is equally vital. This is according to the latest survey conducted by HAVAS Ortega.

In the survey, it noted that tech-savvy individuals, representing 15-20% of the population, prioritise a balance between innovation and human-centric practices. They acknowledge the revolutionary potential of AI while expressing deep concerns about its societal implications.

It is worth noting that rhe excitement surrounding AI is evident, with 94% of Filipino prosumers recognising its ability to transform things in multitude of ways. Around 86% believe it can enhance productivity at work and school. Yet, this enthusiasm is tempered by anxiety with nearly half (49%) foresee job losses due to AI advancements, and 52% worrying that AI may eventually surpass human intelligence. 

The survey also highlights the need for brands to integrate AI in ways that prioritize human needs. Filipino prosumers envision a future that is inclusive, ethical, and respectful of individual rights. A significant 68% express concerns that AI could widen the digital divide, potentially leaving behind those without access to advanced technologies. 

Furthermore, many prosumers (47%) worry about the ethical implications of AI, fearing it could restrict personal autonomy. A striking 43% are concerned about constant surveillance and the unauthorised collection of personal data. 

With the world going more digital, Filipino prosumers are gravitating towards brands that maintain a sense of humanity. Despite the growing reliance on AI tools, 80% still prefer human interaction over AI for customer service. This preference highlights a fundamental truth that while technology can streamline processes, it cannot replicate the understanding and warmth of genuine human connection.

Jos Ortega, chairman and CEO of HAVAS Ortega, said, “AI is becoming an integral part of our lives, influencing everything from how we work to how we access information. However, as we embrace this technology, we must also confront the tough questions about its impact on our values and humanity.”

He added, “Brands must not merely adopt AI technologies; they should also champion equitable use that serves everyone, rather than exacerbating existing divides. In the face of rapid technological change, preserving our humanity isn’t just important, it’s a competitive advantage. Brands that prioritize human connection will foster trust and loyalty among their customers.”

Singapore – Singaporean consumers have grown wary of artificial intelligence (AI), with only 36% trusting AI amidst data privacy concerns, according to a new Qualtrics report. 

With consumers becoming increasingly hesitant to share personal information, confidence in AI among Singaporean consumers has dropped by 11% in the past year. It marks a shift from consumers’ initial excitement in AI use to increasing skepticism. 

Customers’s growing concerns surrounding AI use contribute to this waning trust. Many customers prefer interacting with human agents (52%) while some are worried about how their personal data will be used (49%). Meanwhile, many consumers have low trust in how organisations will use AI (64%).

“There is no excuse for getting the fundamentals of good customer experience wrong, but too often consumers are saying this is what’s happening with poor communication and service issues. High-performing industries continue to raise the bar on what good customer experience looks like, and with more than half of bad experiences ending in a spending cut businesses and governments can no longer afford to fall behind,” Isabelle Zdatny, customer loyalty specialist at Qualtrics, said.

Though fewer consumers report poor customer experiences, their trust, likelihood to recommend, and satisfaction have declined in the past year.

The report also highlights an increase in the silent treatment, where consumers avoid sharing feedback, both positive and negative. Singaporean consumers are 7% less likely to voice their complaints about negative experiences compared to 2021.

“Customers are giving brands the silent treatment, and if organisations don’t find a way to fix this issue we could see more disgruntled consumers in Singapore. Customers are expecting a better experience, but simultaneously they’re not willing to share the insights brands need to deliver one. Overcoming this gap requires brands to rethink how they engage with customers, and go beyond the traditional feedback survey,” Zdatny said.

Additionally, the report shows a paradox in personalisation and privacy. While 72% of consumers prefer personalised experiences, only 40% trust companies to use their personal information responsibly. It highlights businesses’ need to build trust and maintain transparency. 

“Giving customers what they want is not a conversation about privacy or personalisation. It’s about trust. Brands need to identify what they need to do to win trust back without overstepping the mark and turning customers away instead. It’s dangerous to assume that existing customers will stay loyal without intentional effort to keep them. To deliver a great customer experience, following through on the most basic commitments and delivering what’s been promised is what’s most important to consumers,” Zdatny added.

“Following through on the most basic commitments carries the most weight with customers. New initiatives rolling out are outside customers’ comfort zones, so it is essential to have the basics in place and uphold them. Customers are more demanding than ever, and it’s dangerous to assume that existing customers will stay loyal without intentional effort to keep them,” Zdnatny concluded.

Singapore – Klook, a platform for experiences and travel services, has expanded its partnership with Google Cloud to enhance its platform’s capabilities through generative artificial intelligence (AI). 

Through the partnership, Google Cloud will equip Klook with AI capabilities that will boost its productivity. The companies will co-develop an AI infrastructure layer to ensure the accuracy and reliability of outputs. 

The partnership expansion builds on Klook’s progress through Google Cloud, including the creation and localisation of content for Klook’s travel pages. While substantially reducing production time, it has also ensured accurate translation across pages. 

The shared AI infrastructure enables Klook to attend to travellers’ and merchants’ needs efficiently. It will drive Klook’s innovations over the next year, focusing on customer and partner needs. 

For customers, the platform’s upcoming ‘shopping guide’ feature will simplify the process of comparing similar experiences. By summarising reviews and identifying common factors between experiences, the platform will aid travellers’ choices. For partners, Klook is introducing tools to gather business insights and enhance operational efficiency. 

Klook’s AI strategy will leverage traveller feedback and merchant insights to develop an AI-powered conversational commerce approach. This chat-based interface will offer personalised recommendations and streamline trip planning and booking. 

Klook engineers are also using Gemini Code Assist for testing and code generation. Its other teams are also exploring ways to streamline tasks like search engine optimization and bill reconciliation using AI.

Additionally, Klook will also leverage Google Cloud’s expertise to ensure responsible AI practices in its operations.

Bernie Xiong, chief technology officer and co-founder of Klook, commented, “Even in our earliest explorations with Google Cloud, generative AI has improved Klook’s ability to drive greater efficiencies at scale as we expanded our global footprint, while enabling our teams to innovate and operate more efficiently. Our expanded collaboration with Google Cloud pushes the boundaries of what’s possible with AI in travel, creating a competitive edge that translates into faster, more impactful improvements to customer experience, merchant operations, and internal productivity for the long haul.”

“Klook’s shared AI infrastructure layer will maximise the impact of innovations in any part of its business, while minimising the risks of duplicated effort and data fragmentation of more siloed approaches to AI development. This puts Klook in a strong position to solidify its first-mover advantage on generative AI, and translate its wealth of travel experience into immense value for its customers and partners, no matter where their journey takes them,” Karan Bajwa, vice president at Google Cloud in Asia-Pacific, said.

Singapore – Amazon Ads has unveiled new updates for its Amazon Demand-Side Platform (Amazon DSP) that drive precise full-funnel audience reach with streamlined campaign planning and optimisation, as well as introducing its AI creative studio and audio generator, two new generative AI tools designed to lower creative barriers and expand opportunities for advertisers to scale their reach.

To increase advertiser efficiency, Amazon DSP is launching a new user experience with simplified workflows to enable campaign creation in just a few clicks. In early tests, the new consolidated display line-item feature reduced campaign setup time. This feature brings together desktop, mobile, and app display inventory into a single line item, making it easier to launch and monitor reporting.

Moreover, Amazon DSP enhancements also include new frequency cap controls and reporting to simplify frequency management. Advertisers can now use the frequency groups feature to holistically manage their frequency caps across multiple campaigns, channels and devices—such as capping ad frequency at a household level. 

Lastly, Amazon Ads is also launching an ads data manager. This easy-to-use interface enables advertisers to securely upload their signals once, and then use them across Amazon DSP and Amazon Marketing Cloud (AMC) to engage relevant audiences, measure conversions, and optimise campaigns. It is integrated with providers like Treasure Data, Salesforce, and Tealium, so advertisers can import their first-party data from wherever they store it. With this, advertisers can use ads data manager to connect their first-party data with Amazon DSP audiences, and it will be fully integrated with the Amazon DSP and AMC in 2025.

Kelly MacLean, vice president of Amazon DSP, said, “The digital advertising landscape is rapidly evolving, with streaming TV becoming mainstream and full-funnel, cross-channel reach and measurement taking center stage. We’re inventing ad tech that makes it easier for all advertisers to navigate this evolution with precise reach, deeper insights, and direct measurement.”

She added, “Amazon DSP can uniquely drive top-to-bottom outcomes on Amazon’s properties, such as the store and Prime Video, as well as across leading streaming apps and premium publishers. We look forward to seeing advertisers leverage the capabilities announced today to fuel their business growth and engage more customers.”

Meanwhile, With audio generator, Amazon Ads expands its suite of AI-powered creative tools – including Image generator and Video generator – empowering brands to connect with customers across the shopping journey. These tools make it simple to build and activate new campaign creatives, helping brands experiment more freely and optimize based on performance – with little more than the information on their Amazon product page.

To further enhance a seamless ad building experience, Amazon Ads is releasing AI creative studio – which helps advertisers explore and create unique ads all in one place. AI creative studio brings Amazon Ads AI-powered creative generators into a single application, where brands can conceptualize, create, and refresh content regardless of format. Whether it’s turning a simple product shot into videos or, in the near future, converting a TV commercial into online sponsored ads, AI creative studio makes it easy to build and scale campaigns in innovative ways – helping brands reach customers.

Jay Richman, vice president of creative experiences for Amazon Ads, said, “We’re excited to introduce these new AI-powered creative tools, which have the potential to transform how brands connect with Amazon customers.By reducing the complexities of working across multiple formats and placements, these innovations empower advertisers to more easily reach their target audiences at every stage of the marketing funnel. They can also easily update creatives seasonally, generate fresh, trend-driven content, and tailor ads to different use cases. This leads to a more dynamic and engaging customer experience, ultimately helping to drive overall campaign performance.”

Singapore – Sitecore has announced the launch of ‘Sitecore Stream’, which leverages secure, brand-aware AI, enabling enterprise marketing teams to boost productivity and growth.

For the company, ‘ Sitecore Stream’ represents market-leading innovation and fulfillment of its vision for an Intelligent DXP (digital experience platform) that addresses the challenges and opportunities faced by enterprise marketing teams today.

‘Sitecore Stream’ leverages generative AI to simplify marketing workflows and enhance productivity through orchestration, content intelligence, and automated assistance. Sitecore Stream leverages Sitecore’s composable product architecture, enabling full interoperability across a brand’s existing martech stack, with built-in AI guardrails to help preserve brand compliance and data privacy. 

Moreover, it also includes brand-aware AI which helps align marketers’ actions, recommendations, and experiences with the organisation’s brand identity, values, and guidelines.

The platform also has AI-enhanced workflows that automates repetitive tasks to accelerate execution and boost collaboration. These workflows may be creating content, building a website page, or A/B testing a call to action to help marketers stay in a productive flow.

Lastly, it also has generative copilots dedicated for brand, brief, content, and experience creation and optimisation, which will help marketers stay true to their brand and brief as they complete their work.

Dave O’Flanagan, CEO of Sitecore, said, “Together with leading brands, we reimagined the content lifecycle from the perspective of what the customer wants and the marketer needs. Our work with brands such as Nestlé and Microsoft, in combination with Sitecore’s deep understanding of marketing workflows and digital experience best practices, has enabled the development of Sitecore Stream. With it, we’re delivering on our vision of the Intelligent DXP.”

Roger Connolly, chief product officer at Sitecore, stated, “With Sitecore Stream, we’re delivering a smarter, more strategic, and more secure way for marketers to create and manage content and deliver seamless customer experiences. Sitecore Stream leverages customers’ brand architecture to provide brand-aware AI but, critically, does not use your content to train the underlying AI models. With Sitecore Stream and our vision for an Intelligent DXP, we are addressing marketers’ pain points head-on, combining the power of AI with our deep experience helping customers with their digital transformations.”

Meanwhile, Shelley Bransten, corporate vice president of global industry solutions at Microsoft, commented, “As part of our long-standing, strategic relationship with Sitecore, we’ve collaborated closely with Nestlé and other enterprise customers to deliver entirely new AI capabilities to marketers. Leveraging the power of Microsoft Azure AI enables Sitecore Stream to understand an organisation’s brand, campaigns, content, and data – empowering marketers to do their best work.”

Lastly, Aude Gandon, global CMO at Nestlé, shared, “We have partnered with Sitecore and Microsoft innovation teams over the last year to pilot and leverage the power of generative AI with Nestlé brand guidelines and toolkits. Together, we’ve created an innovative new offering: the Sitecore Brand Assistant as part of Sitecore Content Hub with Sitecore Stream. This solution is specifically designed to facilitate brand and category knowledge within our organisation and supercharge our creative partners.”

Singapore – OpenAI, the company behind the popular AI chatbot ChatGPT, has revealed plans to open an office in Singapore later this year. This will be the company’s fourth international office and its second in Asia, following Japan. 

The Singapore office will act as a regional hub aimed at fostering collaboration and strengthening ties with local and regional governments, businesses, and institutions. OpenAI will also collaborate with AI Singapore, the city-state’s national AI initiative, on generative AI models tailored to the cultures and languages of Southeast Asia. 

During Singapore Tech Week, OpenAI CEO Sam Altman highlighted the country’s strong history in technology leadership and its role in advancing AI to address societal challenges and boost economic growth. 

He expressed enthusiasm about partnering with the government and the country’s growing AI community as the company expands in the Asia-Pacific region.

According to OpenAI’s careers page, they are opening jobs for its sales, customer success, technical success, and security teams for the Singapore team.

It’s worth noting that this follows a slew of publisher partnerships OpenAI has, including the Associated Press, Axel Springer, The Atlantic, Dotdash Meredith, Financial Times, LeMonde, NewsCorp, Prisa Media, TIME, Vox Media, Conde Nast, and most recently HEARST.

Earlier this year, Grab and OpenAI has announced a partnership, as both companies will design and deliver enhanced experiences for Grab users, partners and employees using state-of-the-art AI capabilities.

Chicago, USA – Mondelēz International has announced that it has teamed up with Publicis Groupe and Accenture to launch of a new platform designed to improve its global marketing capabilities while optimizing consumer experiences through expanded use of artificial intelligence (AI) and generative AI (GenAI).

The company’s new platform will enable faster, more efficient creation of personalised text, images and videos – helping the company’s brands stay a step ahead of rapidly changing consumer tastes and interests.

Building on its long partnership with Mondelēz, Accenture established a strong digital core enabling the company to collect and process real-time data — using GenAI to create new, contextualised insights — that can be easily accessed, shared and used by decision makers across the company. Going forward, Accenture will help scale and activate this platform through employee training and adoption strategies.

Meanwhile, Publicis Groupe will be responsible for leading execution and building the GenAI foundation that will power creative assets. Both organisations will work closely with Mondelēz marketing teams to realise the vision of redefining consumer goods marketing.

Jon Halvorson, senior vice president of global consumer experiences and digital commerce at Mondelēz, said, “Harnessing the power of gen AI will empower our people to play a proactive role in how our brands show up in the market. This drives real value for the business through creating, personalizing and distributing on-trend creative not only at pace, but also safely, securely and with brand integrity.”

Meanwhile, Venky Rao, Americas & AI lead and global client account lead for Mondelēz at Accenture, stated, “As curators of some of the world’s most iconic brands, Mondelēz marketers will be able to tap into the power of data, AI and gen AI to drive innovation, gather audience and market insights, improve behind-the-scenes processes, turbocharge measurement, conduct near-real-time testing and facilitate higher degrees of personalization at every consumer touchpoint.”

Lastly, Scott Hagedorn, global chief solutions architect at Publicis Groupe, commented, “Publicis is proud to be a transformation partner in this journey, as part of our broader Power of One solution for Mondelēz, and shares this same holistic approach – bringing the best capabilities together to deliver a truly game-changing solution, underpinned by best-in-class data and technology.”

Singapore – Lack of quality data hinders 76% of Singapore businesses from using artificial intelligence (AI) effectively, according to a report from customer platform HubSpot. The report unveiled various challenges being faced by businesses in elevating customer satisfaction and generating revenues.

While technology solves most problems faced by businesses, the lack of data has influenced AI use. According to the report, this may be behind 34% of Singapore businesses’ resistance to talk about the integration of generative AI in their operations.

Less than half (43%) of Singapore businesses who participated in the survey reported having data and systems that effectively provides extensive customer information. While the insufficiency delays customer interaction management, it also impacts customer experience. 

Businesses are also facing high costs, as cited by 44% of survey participants. Some raised the burden of intense competition (39%), rising costs of reaching prospects and customers (35%), and channel saturation (34%).

“Needing to switch between more than 50 applications to manage customer interactions is not only detrimental to efficiency, but could also lead to inaccuracies as businesses try to align insights across disparate data sources. Having a single source of truth for customer data is essential to build and maintain meaningful customer relationships. Technology can give businesses a helping hand, however our findings show that data connectedness and a unified tech stack are presenting significant opportunities for local businesses looking to improve prospecting and customer retention,” Dan Bognar, vice president and managing director of JAPAC at HubSpot, said.

“Operating in the world’s most competitive economy is no easy feat, requiring a delicate balance between manginging increasing costs, while delivering an impactful customer experience. At HubSpot, we are committed towards equipping businesses with applications that are easy to use, fast to implement, and delivered on a unified platform. This helps to align marketing, sales, and service teams with a unified view of their customer,” Bognar added.