Hong Kong – AS Watson Group has appointed Clarice Au as the new chief executive officer of retail Hong Kong, entrusting her with the leadership of its four retail businesses in the city.
Effective 1 March 2025, Au will be responsible for overseeing the management of AS Watson’s four diverse retail businesses in Hong Kong, namely Watsons, PARKnSHOP, Fortress, and Watson’s Wine.
Speaking about her new role, Au said, “I am deeply honoured to take on the role of CEO of Retail Hong Kong at AS Watson. Since joining the company in 1998, I’ve had the privilege of working across diverse business areas, from airport retail to leading the Fortress team and, more recently, overseeing the MoneyBack loyalty program. These experiences have shaped my passion for delivering exceptional customer experiences and fostering innovation.”
“Looking ahead, my priority will be to build on our strong business foundation while harnessing the talents of our combined teams, as well as close collaboration with our business partners to elevate the customer experience across our network of over 500 O+O stores. As Hong Kong’s retail landscape evolves rapidly, it is essential for us to remain agile and continuously embrace transformation to seize new opportunities and stay ahead,” she added.
Meanwhile, Dr. Malina Ngai, group CEO of AS Watson, commented, “With over 20 years of extensive management experience at AS Watson, Clarice has consistently demonstrated remarkable leadership. She has been instrumental in driving digital transformation and advancing the growth of both the Fortress retail chain and the MoneyBack multi-brand loyalty program. I am excited to have her expertise guiding our retail businesses in Hong Kong into the future.”
