Tag: Temenos

Vietnam – The Vietnam Maritime Commercial Joint Stock Bank (MSB) has tapped cloud banking platform Temenos to modernise its core banking system. Through the partnership, MSB’s multiple homegrown and legacy systems will be replaced with Temenos’ open platform for composable banking.

Through Temenos core banking solutions for retail and corporate banking, including analytics, payments and data lake capabilities, MSB can bring innovative new products to market much faster at a significantly lower cost. It can also leverage the power of big data to deliver hyper-personalised customer experiences. This will provide the bank a competitive edge to keep pace with the current and future banking needs of Vietnam’s largely young and increasingly affluent population.

Nguyen Hoang Linh, CEO of MSB, said, “MSB aims to become a universal bank for the digital 4.0 era on a par with the best and biggest international banks. Revamping our technology infrastructure with Temenos’ open platform will accelerate digitization and increase automation.” 

He added, “Such efforts will help to significantly reduce costs, improve customer experience and heighten the bank’s competitive advantage. This transformation with Temenos is already well underway, helping MSB meet ever-changing retail and corporate customer demands in a highly competitive market.”

Meanwhile, David Becker, managing director for APAC at Temenos, commented, “MSB has an ambitious five-year digital roadmap, transforming the bank for the open, digital era. We are proud to support and partner with the bank on this journey. Temenos has proven technology and local expertise in Vietnam with more than 20 banking clients across retail, corporate and wealth sectors. With our deep regional expertise and open platform architecture, MSB is well-positioned to capture the opportunities brought about by Vietnam’s digital banking boom.”

Temenos has been previously tapped by local bank Saigon-Hanoi Bank in order to accelerate the bank’s digital transformation.

Geneva, Switzerland – Saigon-Hanoi Bank in Vietnam has tapped cloud banking platform Temenos to accelerate the bank’s digital transformation. For SHB, the move to Temenos digital banking platform is a crucial step toward its goal to rank first in efficiency and technology among Vietnam’s commercial banks by 2025.

Through the partnership, adopting the digital banking capabilities on top of Temenos open platform for composable banking will enable SHB to reimagine how it engages with customers and deliver a consistent, seamless experience across multiple channels. 

Additionally, SHB will leverage Temenos’ open architecture – with its combination of APIs, microservices and Micro Apps – to create a true omnichannel experience across all channels, including internet, mobile, branches and ATMs.

Do Quang Vinh, deputy general director and director at SHB Digital Banking Division, said, “SHB aims to become a leading digital bank in Vietnam in the next five years. We are confident that choosing Temenos, the world leader in banking software, will enable us to complete the transformation project in the fastest and most effective way. With a modernised and secure system, we will be able to engage existing customers better and attract new customers through a digital banking experience that meets their current and future financial service needs.”

Meanwhile, David Becker, managing director for APAC at Temenos, commented, “SHB is a visionary bank with a clear digital transformation roadmap, and we are proud to support and partner with the bank on this journey. Temenos has nearly 30 years of experience in implementing core and front-office solutions for over 20 clients in Vietnam. This deep expertise together with the powerful capabilities of our open platform will help SHB accelerate the digital transformation initiatives that will differentiate its service and realize its growth ambitions.”

Pakistan – Pakistan-based bank network HBL has partnered with Temenos, a global banking software company, to adopt the company’s core banking platform, aimed at providing domestic and international operations with a cutting-edge banking experience.

Through the partnership, HBL will be onboarding over 25 million of its clients onto Temenos’ open platform for composable banking, which will accelerate its services across all segments, markets, and channels. HBL clients will now have an enhanced user experience in the form of increased reliability, security, and a modern platform that will enhance the bank’s digitalisation journey.

In addition, the Temenos implementation will include a full suite of client-friendly products and services that will provide end-to-end, technologically advanced solutions to both HBL’s conventional and Islamic banking clients. This faster onboarding and quicker transaction processing will provide a more seamless client experience, enabling HBL to increase its digital footprint across Pakistan and internationally.

The new system will also enhance adherence to local banking regulations and improve reporting standards for international markets in China, GCC, Europe, and SAARC countries.

Muhammad Aurangzeb, HBL’s president and CEO, said “The open technology platform provided by Temenos is flexible, global-ready and has the breadth of banking services to meet our clients’ fast-developing banking needs. This partnership contributes to our goal to become a ‘Technology company with a banking license’.”

Meanwhile, Sagheer Mufti, HBL’s chief operating officer, noted, “At HBL, we are always looking at better ways to serve our clients. By adopting this leading platform, we will add to our capability to give clients an improved experience when using our services, now and for many years to come.”

Max Chuard, Temenos’ CEO, commented that HBL is a forward-looking bank with a pioneering approach to shaping the future of banking, and Temenos’ open platform for composable banking will free the bank from legacy constraints. 

“To innovate safely at speed, as well as scale its offering and achieve its growth goals. We are proud to support HBL as it delivers on this exciting vision for more than 25 million clients worldwide,” said Chuard.

Geneva, Switzerland – Banking software company Temenos has announced that Infinity Digital for Salesforce will be made available on their platform, which brings together the worlds of CRM, assisted channels, and digital channels onto a single platform. The solution will be available on Salesforce AppExchange, an enterprise cloud marketplace. 

Infinity Digital for Salesforce offers banks synchronisation between Salesforce Financial Services Cloud and the bank’s core banking systems. It helps banks achieve higher efficiency and streamlining of servicing, onboarding, and origination processes with better personalisation and greater customer experience.

This solution integrates Salesforce Financial Services Cloud with Temenos’ digital banking platform, giving customer-facing teams in banks a holistic view of their customers surfacing both customer engagement and transactional banking data across all channels and transactional systems. 

In addition, Infinity Digital for Salesforce enables banks to serve their customers with tailored offers made possible through relevant, complete, and accurate information at every interaction. Banks can integrate digital and assisted channels with their transactional system and create a unified platform across marketing, sales, servicing, and origination functions to give client-facing teams a complete and actionable view of customer interactions.

Max Chuard, chief executive officer at Temenos, said that they are excited to extend their leadership in digital by combining their open banking platform with Salesforce Financial Services Cloud in a single platform to help banks reinvent the customer and employee omnichannel experience.

“We are aiming to solve one of the most fundamental problems in banking today by connecting the worlds of CRM, transactional footprint and digital interactions. This go-to-market strategy will accelerate our penetration in the digital front office segment. We help banks with complex channel architectures by breaking down silos to reduce complexity and costs, and achieve customer-centric business transformation to provide outstanding customer experiences,” Chuard said.

Meanwhile, Eran Agrios, SVP and GM for financial services at Salesforce, commented, “We’re excited to see Temenos innovate with Salesforce Financial Services Cloud to help banks deepen their relationships with customers through hyper-personalised experiences. With Infinity Digital for Salesforce, customers can connect their core banking systems to their omnichannel experiences, delivering hyper-personalised experiences faster.”