Singapore – Asian food and grocery delivery network foodpanda has partnered with Singapore-based AI provider TabSquare to introduce new digital solutions for restaurants, including QR code-based ordering and AI-enabled predictive analytics.
Under parent company Delivery Hero, the two brands are working with restaurants in Asia starting with Singapore, Malaysia, the Philippines, and Taiwan in digitising their orders, payments, and customer engagement-related processes.
Using TabSquare, foodpanda’s restaurant partners can digitise analog items and automate tasks, enabling restaurants to be more time-efficient in the ordering process as customers can use digital menus to browse, order and pay at their pace and convenience.
Restaurants within foodpanda’s range also get a competitive advantage in customer engagement and retention thanks to TabSquare’s AI analytics, offering useful insights using a ton of aggregated data from customers’ shopping histories. The trends in price sensitivity, volume, and menu choices can be applied in a variety of situations once they have been found.
Commenting on this new venture, Jakob Angele, APAC CEO of foodpanda, comments that with this technology, they want to play a part in as many of their customers’ food interactions as possible.
“Moving into QR ordering in restaurants was therefore a very natural choice for us. It allows us to offer great benefits to our 500,000 restaurants, helping them with their profitability by serving their customers better. I am absolutely convinced that in five years from now, restaurants worldwide will be using QR code-based ordering and paper menus will be a memory of the past,” he added.
Meanwhile, Anshul Gupta, co-founder of TabSquare, also said: “TabSquare has always tried to be at the forefront of innovation in the industry by bringing AI-powered solutions to boost restaurants’ revenue, streamline operations, and offer a better dining experience to their guests. With foodpanda, we will be bringing many new innovative features to the industry, for example, restaurants working with TabSquare can now promote themselves to foodpanda’s large customer base and attract new customers.”