Singapore – Interactive visual marketing platform Wootag has teamed up with Lemma, an omnichannel SSP for emerging formats, to offer brands the unique opportunity to leverage the growing audience engagement within digital-out-of-home (DOOH) and connected TV (CTV) media and elevate their visual interactive marketing campaigns. 

Wootag’s partnership with Lemma is set to transform creative enhancement and media effectiveness for marketers. 

Through this partnership, marketers will now have seamless access to Wootag’s interactive visual marketing capabilities within Lemma’s robust media ecosystem. By integrating Wootag’s technology, marketers can create captivating and immersive experiences that drive deeper audience engagement. 

Furthermore, the collaboration unlocks the potential for personalised and impactful campaigns at scale, combining Lemma’s unprecedented reach and targeting capabilities with Wootag’s interactive features. 

As audiences spend more time on CTV and engage with outdoor environments, brands recognise the importance of targeting intent viewing and other funnel metrics. Wootag and Lemma enable marketers to enhance the viewing experience by delivering contextual and personalised content that yields a significant 2-3X performance increase over standard videos on CTV and DOOH platforms.

Through this collaboration, Lemma clients and agency partners can effectively incorporate Wootag’s interactive visual marketing capabilities as part of their media offerings. This bundled solution is available globally, providing agency partners with a convenient way to combine cutting-edge technology with media to drive campaign effectiveness at scale. 

By leveraging Wootag’s interactive features within Lemma’s omnichannel ecosystem, marketers can create highly engaging and personalised experiences for their audience across multiple channels. 

This strategic partnership also empowers marketers with valuable insights and analytics, enabling data-driven decision-making. Marketers can gain a deeper understanding of audience behaviour, preferences, and engagement patterns, allowing them to refine their strategies and optimise performance in real time. By leveraging cutting-edge technology and data-driven insights, marketers can make informed optimisations and drive better campaign results. 

Raj Sunder, CEO and founder of Wootag, said, “At Wootag, we offer marketers a comprehensive solution that integrates interactive visual marketing with a powerful media ecosystem. With our partnership with Lemma, marketers can deliver highly interactive and contextualised experiences that captivate audiences and achieve exceptional results in their advertising efforts. We are thrilled to embark on this journey with Lemma and empower brands to fuel remarkable business growth.” 

Meanwhile, Gulab Patil, founder and CEO of Lemma, shared, “At Lemma, we are committed to staying at the forefront of innovation, ensuring that our brands remain ahead in the competitive landscape. Partnering with Wootag reflects our ongoing pursuit of excellence in serving our brands and clients by unleashing the power of interactive visual marketing and data-driven insights and sets a new standard in the digital advertising landscape.”

Singapore – Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the platform release of 18.8 to offer a unified customer experience through generative AI integrations. 

The latest platform release aims to empower customer service, marketing, sales, and social teams with its AI-powered enhancements and generative AI integrations. It is also expected to drive higher productivity, better decision-making, and more seamless experiences from customer-facing teams.

With 18.8, Google Cloud’s Vertex AI and OpenAI’s GPT models are now integrated into the proprietary platform, Sprinklr AI+. The integration allows Sprinklr AI+ to give brands unified generative AI capabilities for customer service, insights, social media management, and marketing built with enterprise-level governance, security, and data privacy. 

Furthermore, customers using the platform can now utilise Generative AI with just a few clicks, meaning they do not need to learn new workflows while enjoying the accuracy, security, and privacy offered by the Sprinklr platform.

The 18.8 introduces over 700 new features and enhancements across four of Sprinklr’s product suites: Sprinklr Service, Sprinklr Insights, Sprinklr Marketing, and Sprinklr Social. 

For Sprinklr Service, the platform enhancements will create smarter contact centres with the generative AI capabilities of Sprinklr AI+. Included in the enhancements are the generative AI-powered insights hub, quality management enhancements, conversational analytics 2.0, conversational AI+, video commerce on live chat, and a more robust workforce management solution. 

The 18.8 platform version also leverages improved actionability, upgraded channel coverage, and workflow improvements for Sprinklr Insights. Some of the enhancements include the introduction of an AI-powered insights assistant, generative AI-powered automatic summarization, and expanded source coverage for Chinese apps. 

Meanwhile, the new Sprinklr Marketing aims to ensure that campaigns engage audiences better than before. This is possible through its effortless and quick ad content creation, dynamic content adaptation, streamlined UTM tracking, and more optimised Google discovery ads. 

Lastly, the 18.8 platform version will also drive better social media engagement and improve governance for users on Sprinklr Social. The enhancements to the suite included new channel integrations, privacy settings, admin configurations, new Slack integrations, and automated video optimisation. 

Ragy Thomas, founder and CEO at Sprinklr, said, “Sprinklr is the fastest and most effective way to get AI into a global brand’s front office, prebuilt for security and data privacy.” 

“With Sprinklr AI+, our more than 1,400 enterprise customers can increase productivity, boost the quality of insights, and drive automation across their front office functions. Sprinklr’s ability to seamlessly integrate with customers’ own models, create new ones, or integrate with Sprinklr AI+ gives customers choice and access to the latest generative AI technologies,” he added.