Philippines – The Jollibee Group has introduced the first stand-alone Milksha concept store in the Philippines, tapping into the country’s milk tea culture with the Taiwanese brand.

The new Milksha store opened on January 20 at SM North Edsa, Quezon City.

Milksha, majority-owned by Jollibee Group since 2021, was previously brought to the country through integration in select Chowking stores.

Also known as the brand Milkshop in Taiwan, Milksha employs traditional Taiwanese methods to brew its beverages, using premium imported ingredients.

“Milk tea has become such a big part of Filipino daily lives. What makes Milksha well-positioned for this market is its dedication to using fresh and premium natural ingredients and crafting unique, refreshing flavors that can capture the evolving taste buds of Filipino milk tea lovers,” Joseph Tanbuntiong, Jollibee Foods Corp. Philippines chief executive officer, said.

“We’re very happy to have Milksha in our Jollibee Group family. Milksha’s choice ingredients and innovation bring something genuinely delightful to our customers,” Ernesto Tanmantiong,  Jollibee Group global CEO, said.

Peter Huang, Milksha Global founder and CEO, also commented, “I thank all of the partners joining this project. We look forward to expanding, providing more jobs, and making every milk tea lover happier with every cup.”

Manila, Philippines – The Jollibee Group, a multinational company operating fast food restaurants, has opened the first Tiong Bahru Bakery in the Philippines, also the Singapore bakery’s first international branch.

The new Tiong Bahru Bakery branch is located at the Verve Residences Tower 2 in Bonifacio Global City, Taguig, and is open from 7 a.m. to 10 p.m. daily.

The bakery is known for its handmade pastries which use French ingredients, specifically for its croissant, Pain Au Chocolat, and Kouign Amann among others. It also offers coffee, sustainably sourced from Common Man Coffee Roasters.

Besides using French ingredients, Tiong Bahru Bakery also honours traditional techniques in its creation of pastries.

Jollibee Group unveiled its plans to bring Tiong Bahru Bakery and Common Man Coffee Rosters in the Philippines last year through a joint venture with Food Collective, Pte. Ltd.

“Introducing Tiong Bahru Bakery to the Philippine market aligns with our commitment to providing Filipinos with exciting, world-class dining experiences,” Ernesto Tanmantiong, global president and chief executive officer (CEO) of the Jollibee Group, said.

“This marks the first international branch of Tiong Bahru Bakery, and we are proud to open it here in the Philippines. We deeply appreciate the support of our exceptional partners—Titan Dining, Ayala Malls, and Bonifacio Global City—who have been instrumental in bringing this vision to life. We look forward to seeing this collaboration thrive, blending local and global culinary traditions, as we continue spreading the joy of eating,” Tanmantiong added.

“For years, the Tiong Bahru Bakery has been synonymous with serving the epitome of croissants and an array of delectably unique creations. Now, with its arrival in the Philippines, we want the location to be the people’s go-to spot where they can indulge in freshly baked products while soaking in the store’s inviting ambiance,” Joseph Tanbuntiong, CEO of Jollibee Group Philippines, commented.

“Our signature croissants take three whole days to perfect—a process that involves careful fermentation, layering, proofing, and baking to achieve that golden, flaky finish that we and our customers love. These techniques are a testament to the skill and dedication of our bakers and our belief that great food is worth the time and effort,” Matt McLauchlan, Tiong Bahru Bakery’s general manager, said.

Singapore – Jollibee Group has entered a new global multi-year partnership with experience management leader Qualtrics to enhance customer experiences and fuel growth across its brands, including Jollibee, The Coffee Bean & Tea Leaf, and Smashburger.

Under the multi-year agreement, Jollibee Group will leverage Qualtrics to strengthen customer relationships and respond more effectively to their evolving needs. By capturing and consolidating feedback from both in-store and digital touchpoints, the partnership aims to accelerate issue resolution and deliver actionable insights to enhance customer-facing operations.

Additionally, the new program is expected to support Jollibee Group’s global expansion and its ambition to rank among the world’s top five restaurant companies while enhancing and personalising its digital offerings.

“The multi-year agreement underscores our commitment to delivering exceptional experiences for our global store network. By leveraging Qualtrics, we can consolidate customer feedback from in-store and digital touchpoints, accelerate case resolution, and provide actionable insights for our customer-facing teams,” said Marcos Cadena, global chief technology officer of the Jollibee Group.

Jacqueline Fuentes, head of global customer experience of the Jollibee Group, added, “Qualtrics enables us at the Jollibee Group to better understand our diverse customer base, helping ensure that we meet their evolving needs and expectations. Qualtrics provides the capabilities and insights we need to continuously enhance our customer experiences and build stronger connections with the millions of customers we serve worldwide.” 

Through its multi-year partnership with Qualtrics, Jollibee Group will leverage the platform to enhance customer experiences across its brands in North America, Europe, the Middle East, and Asia.

“Companies that win and succeed in today’s fast-moving markets prioritise delivering great experiences their customers love,” shared Brad Anderson, president of product, UX, and engineering at Qualtrics. 

“Thousands of organisations across the globe, including the Jollibee Group, are using Qualtrics to improve their customer experience by capturing feedback from multiple channels to deeply understand the needs and expectations of their customers and take fast, targeted, and proactive action when and where it matters most,” Anderson added. 

Philippines The Jollibee Group has announced the opening of the first Common Man Coffee Roasters (CMCR) branch in the Philippines at Ayala Triangle Gardens in Makati City. 

With a mission to promote specialty coffee and all-day brunch, Common Man Coffee Roasters has expanded from Singapore to Malaysia and, more recently, the Philippines. Additionally, the business sells and roasts coffee beans. Besides that, it oversees the Coffee Barista Academy in Singapore and Malaysia, which provides thorough coffee education to both baristas and coffee lovers.

For context, in August 2023, the Jollibee Group disclosed that it was working with Food Collective Pte. Ltd. (FCPL) through FCJB Foods Inc. to manage Common Man Coffee Roasters’ and Tiong Bahru Bakery ownership and management in the Philippines. The Jollibee Group owns 60% of FCJB Foods Inc. in this business partnership. 

The café offers a wide range of specialty coffee options on its menu in the Philippines, with selections like the Nitro Honey Oat Latte and Filter Brew. The brunch menu, the Common Man Full Breakfast—which includes sausage, bacon, portobello mushrooms, hash browns, baked chorizo beans prepared in-house, and greens—also comes with handmade sourdough. Common Man Beef Brisket Benedict, which offers a dish of soft braised beef topped with creamy hollandaise and poached eggs.

Speaking about the launch, Ernesto Tanmantiong, Jollibee Group’s president and CEO, expressed, “We’re excited to bring the Common Man Coffee Roasters in the country and give the community an elevated café experience. Common Man’s consciously sourced coffee and numerous deliciously healthy brunch options contribute to this experience and help fulfil our mission of spreading the joy of eating to everyone. We invite everyone to come visit our first ever Common Man Coffee Roasters café.” 

Meanwhile, Koon Beng Chua, CEO of the Spa Esprit Group, “Having a roastery on site for us to showcase the roasting method will not only help the customers understand the coffee process better, but it will also offer a unique dining and sensory experience for them.” 

Speaking about the partnership, Joseph Tanbuntiong, Jollibee Group chief business officer, said, “This is the first café from our partnership with the Spa Esprit Group and we’re looking forward to expanding the Common Man Coffee Roasters experience to more people. The strong collaboration between the two partners is very evident and is greatly rewarded by the enjoyment we see from people upon entering the café and upon tasting our menu selections. We recognize the increasingly discerning palate of Filipinos and we’re here to delight them.” 

Manila, Philippines – Christmas is seen as the most wonderful time of the year with its fun gatherings, anticipated reunions, and festive spirits, but between the hustle and bustle of the season and the mundane moments, Philippine fast-food chain Jollibee shows in its latest campaign that capturing the holiday spirit is simpler than most people think.

Jollibee’s campaign shows how it can transform everyday situations into Christmas, as unsuspecting individuals step into what appears to be a standard Christmas-themed photo booth, only to discover a surprise filled with joy.

The video showcases Jollibee’s answer to delivering the joy of Christmas, as individuals who visited the photo booth were pleasantly surprised to see a meal from Jollibee, spreading the gift of giving in this holiday season.

Talking about the campaign, Mari Aldecoa, assistant vice president at Jollibee, expressed, “At Jollibee, we believe that Christmas is about the joy that we share with our loved ones.“

“This season, we hope that Jollibee can once again help in making every gathering more enjoyable and memorable. Together, let’s make this Christmas a wonderful one with Jollibee Joy”, he added. 

Hong Kong – Jollibee Group, the company behind Philippine-grown restaurant brands Jollibee, Chowking, and Greenwich has opened Mainland China’s first-ever Tim Ho Wan in Shanghai.

In November 2019, the joint venture between Jollibee Foods Corporation (JFC) and Tim Ho Wan’s operator Dim Sum Pte. Ltd was formed.

The restaurant has been Michelin-starred and is often dubbed as the cheapest one within such distinction. Its popular dishes include the signature baked BBQ pork buns, rice rolls, pork & shrimp dumplings, and the pan-fried radish cake.

It will be located in integrated development Jing An Kerry Centre in Shanghai’s Jing’an District.

Jollibee Group CEO Ernesto Tanmantiong revealed that the group intends to open 100 restaurants in the country in the next 5 years.

“Opening in Shanghai, one of the busiest global hubs, is an excellent starting point for our expansion plans for Tim Ho Wan in Mainland China,” commented Tanmantiong.

He also said, “The core of Tim Ho Wan is to serve delicious authentic Hong Kong dim sum to more people at a good value for money, and this is why we believe that Tim Ho Wan is a great addition to the Jollibee Group’s portfolio.”

According to the group, its initial opening has been met with a large flock of customers.

Jollibee Foods Corporation China Chairman Carl Tancaktiong said, “Given the response we are seeing, we are planning to open the second store by the end of this year. Aside from Shanghai, we will also open in Beijing, Shenzhen, and Guangzhou.”

Jollibee Group’s portfolio of restaurants span operations in 35 countries including United States, Canada, Singapore, and United Arab Emirates.