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Marketing Featured South Asia

India-based air conditioning brand Hitachi names BBH India as new creative, advertising agency partner

New Delhi, India – Johnson Controls-Hitachi Air Conditioning India, a manufacturer of air conditioning products under the ‘Hitachi’ brand, has appointed advertising agency BBH India to be its new creative strategy and advertising agency partner. 

As part of the remit with BBH India, Hitachi aims to create high-decibel brand awareness and strengthen its brand leadership amongst the ‘New Informed World’ consumer.

BBH India won the business as part of a contested multi-agency pitch and will manage full-service responsibilities for strategic creative design and advertising. Moreover, the agency will also now spearhead the development of both consumer-focused and business-driven marketing campaigns for Hitachi’s HVAC and refrigeration solutions.

Nilesh Shah, senior vice president of business planning and marketing at Hitachi, shared that they wanted a strategic creative partner to help them strengthen their positioning as an Aspirational Premium brand by bringing in a fresh perspective to their brand proposition. 

“We look forward to this creative partnership with BBH and further building on our track record of memorable, creative campaigns across the target audience,” said Shah.

Meanwhile, Dheeraj Sinha, CEO of Leo Burnett South Asia and chairman of BBH India, commented that as a team, they are very proud and humbled to be chosen as a creative partner of India’s most aspirational and premium air conditioning brand. 

“We have a big task in front of us, as the brand is known for its stunning consumer campaigns and has consistently rolled out great pieces of creative work over the years. We are excited to co-create the next chapter of the brand story and level up the brand salience,” said Sinha.

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Technology Featured East Asia

Hitachi joins Medallia’s strategic partnership program in Japan

Tokyo, Japan – Japan-based multinational conglomerate Hitachi has joined the strategic partnership program of experience management company Medallia in Japan. Through the partnership, Medallia will align with Hitachi’s Financial Institutions Business Unit to reinforce support for sales and service delivery efforts.

Said partnership is catered to Hitachi’s clients within domestic financial institutions, ranging from customer experience (CX) advisory service to system adoption.

Denise Miura, who was recently appointed as vice president for Asia-Pacific at Medallia, noted that the CX solution market in Japan is hitting a major tipping point in terms of expansion.

“In such a market environment, there is significant importance to forming a partnership with a first-rate company such as Hitachi. We are looking forward to this partnership,” she stated.

Meanwhile, Shigeru Suzuki, senior director for financial information systems, 2nd Division, at Hitachi, commented, “We feel honored to have this collaboration opportunity with Medallia to provide quality CX service to our customers in Japan. We look forward to providing new value through this excellent experience management program that will contribute to the improvement of customer experience value.”

Medallia’s presence in Japan has been ramped up in recent years, including inclusion of Japan-based tech system integrator Dirbato, as well as a partnership with multinational conglomerate SoftBank.
Irence Wee, APJ head of alliance and ecosystem at Medallia, commented, “We are very happy to announce our partnership with Hitachi in Japan. We look forward to accelerating the adoption of experience management programs by Japanese companies through our closely aligned effort with Hitachi.”