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Hitachi joins Medallia’s strategic partnership program in Japan

Tokyo, Japan – Japan-based multinational conglomerate Hitachi has joined the strategic partnership program of experience management company Medallia in Japan. Through the partnership, Medallia will align with Hitachi’s Financial Institutions Business Unit to reinforce support for sales and service delivery efforts.

Said partnership is catered to Hitachi’s clients within domestic financial institutions, ranging from customer experience (CX) advisory service to system adoption.

Denise Miura, who was recently appointed as vice president for Asia-Pacific at Medallia, noted that the CX solution market in Japan is hitting a major tipping point in terms of expansion.

“In such a market environment, there is significant importance to forming a partnership with a first-rate company such as Hitachi. We are looking forward to this partnership,” she stated.

Meanwhile, Shigeru Suzuki, senior director for financial information systems, 2nd Division, at Hitachi, commented, “We feel honored to have this collaboration opportunity with Medallia to provide quality CX service to our customers in Japan. We look forward to providing new value through this excellent experience management program that will contribute to the improvement of customer experience value.”

Medallia’s presence in Japan has been ramped up in recent years, including inclusion of Japan-based tech system integrator Dirbato, as well as a partnership with multinational conglomerate SoftBank.
Irence Wee, APJ head of alliance and ecosystem at Medallia, commented, “We are very happy to announce our partnership with Hitachi in Japan. We look forward to accelerating the adoption of experience management programs by Japanese companies through our closely aligned effort with Hitachi.”