Singapore – Freshworks, a cloud-based customer service software company, has formally appointed Mika Yamamoto as its newest chief customer and marketing officer. This appointment comes after her outstanding performance in spearheading the go-to-market strategy for the company’s comprehensive global business software portfolio.

For this new role, Mika envisions introducing the end-to-end customer experience with Freshworks by working with the marketing and customer success departments.

In particular, she believes that doing so would accelerate the company’s growth while also giving their clients the best solutions.

Following this appointment, Mika shared her enthusiasm, stating, “I am excited to join Freshworks to be a part of its journey to become a multi-billion-dollar software company and to focus on a segment of companies and people I have a great passion to serve.”

“My whole career has been spent on transforming go-to-market approaches and customer experiences within global companies to steepen the growth curve. I truly believe that bringing the end-to-end customer experience with marketing and customer success teams together at Freshworks will help accelerate growth while keeping our customers at the heart of all we do,” she added.

Meanwhile, Dennis Woodside, president at Freshworks, said, “Mika’s combined CMO and CXO roles have given her a unique perspective that has ultimately led to innovative, measurable changes for employees, customers, and prospects.”

“She has a long-standing track record of leading global and diverse customer experience teams and delivering exceptional go-to-market results at large public technology companies with multi-domain businesses serving customers big and small. Her know-how and desire to build and scale a large, enduring company make her a great addition to our Freshworks leadership team,” he added.

In her previous role, Mika served as the global vice president and the chief marketing and customer engagement officer and led the company’s data, marketing, digital transformation, and customer experience efforts.

Prior to joining F5, she also formerly worked for SAP as the chief digital marketing officer and CMO of SMB. She has held top positions at Amazon Books, Microsoft Windows and Microsoft Stores, Gartner, and Accenture. At the same time, she also became the SVP and general manager of Marketo at Adobe after it was acquired.

Australia – Australia-based independent creative agency Town Square has announced Wednesday that leading airline company Qatar Airways and its destination management subsidiary, Discover Qatar have procured its services to launch a global marketing campaign, specifically two of them.

The campaigns will target people traveling through Doha’s Hamad International Airport encouraging them to stopover on their journey and discover what Qatar has to offer, which is slated to be the host country for the world cup in 2022.

Town Square has recently achieved a distinction in travel marketing, having bagged the awards Advertising Agency of the Year at media outlet Mumbrella’s 2020 Travel Marketing Awards. It has also been awarded Ad Campaign of the Year for the campaign “Made of Balarat,” which implores locals to explore the city of Balarat in Victoria, Australia.

Town Square Founder and Director Danielle Moeller said, “We’re honored and delighted to be partnering with two world-leading organizations, Qatar Airways and Discover Qatar. Qatar is one of the most exciting and innovative countries right now, and with the 2022 World Cup on the horizon, the world is soon going to turn its attention to Qatar and discover what we already know, that it is a truly special place.”

“This is a major win for Town Square and reaffirms our strength in tourism and destination marketing. It provides us with amazing opportunities to showcase the depth of our creative and strategic capabilities as we drive to be recognized as one of Australia’s leading independent agencies,” added Moeller.

Meanwhile, Qatar Airways’ Senior Vice President Steve Reynolds said, “I know first-hand the strength that the whole team at Town Square has at using robust consumer insights and category-defying creativity to help drive businesses success. We’re excited about our partnership and how it can drive growth in visitation to Qatar.”

Town Square shared that it has already started working on projects for the company which will be launched later this year. 

Qatar Airways is the ‘World’s Best Business Class’ in 2019. Currently, it operates a modern fleet of more than 250 aircraft connecting travelers to more than 160 destinations around the world.