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dentsu Indonesia adds CXM offering with Merkle launch

Jakarta, Indonesia – Global advertising network dentsu in Indonesia is adding customer experience management (CXM) services to their new business offerings with the launch of Merkle, a data-driven customer experience management (CXM) company that drives people-based marketing strategies and helps brands in creating competitive advantage through hyper-personalized experiences across platforms and devices. 

With this launch, dentsu Indonesia now has three service lines with multiple agency brands, alongside their existing creative and media offerings.

To kickstart Merkle’s operations in the country, 30 experts including data scientists, engineers, developers, and consultants will be established for reimagining the Indonesian customer journey and strengthening customer experience through CX consulting, digital transformation and data transformation.

For Maya Watono, CEO of dentsu International Indonesia, there has been no better time to launch Merkle in the country other than this time, noting that CX has become a critical component of businesses in Indonesia.

“Many Indonesian companies in multiple industries have started their CX strategies to boost their standing in the market and future-proof themselves to the demands of consumer experience in the digital world. Merkle Indonesia is ready to help brands innovate and map out their CX strategies to stay ahead of the curve,” Watono said.

Meanwhile, Zhengda Shen, president of Merkle APAC, commented, “The Indonesian consumers and business community are making the world envious with their innovative digital solutions. We are extremely excited to launch in-market and bring our world-class capabilities, experiences, and research into the country. We look forward to helping drive the future growth of the digital economy in Indonesia.”

Merkle creates competitive advantage through people-based customer experiences that are hyper-personal, informed by data, powered by technology, and delivered through creativity.

“By adding Merkle to the network, dentsu Indonesia has taken one step ahead towards the future of customer experience management. The importance of data management for business is now crucial as consumers demand a seamless and connected experience,” dentsu Indonesia said in a press statement.