SPEAKER'S PROFILE
Vilhelm Rudberg (Vil) has 10+ years of experience in customer success, experience & engagement across Asia & Europe. His obsession with helping customers grow has led him to design customer-first experiences, impactful retention strategies and lead high-performing teams at companies like Meltwater and now, HubSpot. Vil is recognized for his expertise in unlocking install base growth, solving for the customer and in supporting business growth through retention and customer advocacy. He is a big believer in fostering long-term relationships to grow together and personifies what it means to be ‘customer first’. Vil will be sharing insights at Customer Marketing Asia 2024 on what customers are really looking for from brands, and how to delight and turn customers into powerful brand advocates.