SPEAKER'S PROFILE
Sreeratha, or Sree, has over 20 years of expertise, with a focus on Customer Experience, Transformation Initiatives, Customer Lifetime Value (CLV), Retention, and Project/Program Management. Sree has worked in a variety of industries, including telecommunications, insurance, consumer banking, and fast-moving consumer goods. Sree is a Customer Experience expert who takes delight in transforming organizations to become more customer-centric in their operations. She is a big believer in listening to the voice of customers and acting on their pain points. Sree is particularly proud of the fact that she invests in her employees, allowing them to advance in their careers and prepare for higher responsibilities.