8:00 AM
8:55 AM
REGISTRATION
8:00 AM
8:55 AM
REGISTRATION
SPEAKERS
10 September 2024
Aloft Singapore Novena
September 10, 2024 8:00 am
100
days
24
hours
60
minutes
60
seconds
10 September 2024
Aloft Singapore Novena
Customer Marketing Asia 2024, happening on 10 September 2024, at Aloft Singapore Novena, is a premier event that brings together marketing leaders and innovators in Singapore to discuss the latest trends, strategies, and technologies in customer marketing. This conference offers a unique opportunity to explore the dynamic landscape of customer marketing in one of Asia’s most technologically advanced and diverse markets.
From insightful keynote presentations to panel discussions, fireside chats, and networking sessions, this platform promises to elevate your customer marketing expertise.
Join us for an experience that will equip you with the knowledge and connections to elevate your customer marketing strategies. Don’t miss this opportunity to be at the forefront of customer marketing in Asia!
Agenda
none
none
Customer & AI
9:00 AM
9:40 AM
Panel Discussion: Bridging the Gap of AI and Human Touch in Customer Marketing
9:00 AM
9:40 AM
Panel Discussion: Bridging the Gap of AI and Human Touch in Customer Marketing
- Synergy in Action: Combining AI Precision with Human Creativity to Enhance Customer Engagement
- Personalised Journeys: Utilising AI Insights and Human Intuition for Tailored Marketing Strategies
- Future Perspectives: The Evolving Role of AI and Human Collaboration in Shaping Customer Experiences
SPEAKERS
Srivatsa Udupa
Head of Regional Performance Marketing
Grab
Anjali Kalia
AVP – Digital Excellence
IHH Healthcare
David Lim
Co-Founder and Principal Consultant (Moderator)
Avante Strategies
Customer Experience
9:40 AM
10:10 AM
Keynote Presentation: Beyond the Transaction: Delighting Customers & Building Lifelong Relationships
9:40 AM
10:10 AM
Keynote Presentation: Beyond the Transaction: Delighting Customers & Building Lifelong Relationships
- Frictionless CX: Understanding What Your Customers Want & Need
- Making ‘Customer First’ A Reality: Using The SCOPE Framework To Bring Customer-Centricity to Life
- From Customer To Advocate: Strategies for Turning Customers into Brand Champions
SPEAKERS
Vilhelm Rudberg
Manager, Customer Success Asia
HubSpot
10:10 AM
10:40 AM
MORNING TEA BREAK
10:10 AM
10:40 AM
MORNING TEA BREAK
SPEAKERS
10:40 AM
11:20 AM
ROUNDTABLE DISCUSSION
10:40 AM
11:20 AM
ROUNDTABLE DISCUSSION
This morning’s roundtable session provides an interactive platform for connecting with industry peers, sharing valuable insights, and exploring key marketing topics. It’s an excellent opportunity to engage in meaningful discussions, exchange experiences, and gain new perspectives from fellow professionals.
Such topics include:
- Content Marketing
- Customer Engagement
- Customer Experience
- Customer Insights
- Data & Analytics
- Digital Advertising
- Generative AI
- Influencer Marketing
- Omnichannel Marketing
- Performance Marketing
SPEAKERS
11:20 AM
11:50 AM
Keynote Presentation: The Omnichannel Advantage: Revolutionising Customer Experience in the Age of AI
11:20 AM
11:50 AM
Keynote Presentation: The Omnichannel Advantage: Revolutionising Customer Experience in the Age of AI
- Seamless Journeys: Crafting Cohesive Experiences Across Channels
- Data-Driven Personalisation: Tailoring Interactions for Every Touchpoint
- Amplifying Engagement: Strategies for Consistent Brand Messaging Across Platforms
SPEAKERS
Asnawi Jufrie
Vice President & General Manager of Southeast Asia
SleekFlow
11:50 AM
12:20 PM
Fireside Chat: Elevating Customer Experiences Through Conversational Marketing
11:50 AM
12:20 PM
Fireside Chat: Elevating Customer Experiences Through Conversational Marketing
- Humanising Engagement: Crafting Authentic Conversations to Enhance Customer Relationships
- Seamless Integration: Integrating Conversational Marketing Across the Customer Journey for a Unified Experience
- Measuring Impact: Evaluating the Effectiveness of Conversational Marketing on Customer Satisfaction and Loyalty
SPEAKERS
Snigdha Nandan
Director, B2C & Digital Marketing, APAC
Mastercard
Julian Sng
Chief Marketing Officer (Moderator)
Alola
12:20 PM
1:35 PM
NETWORKING LUNCH
12:20 PM
1:35 PM
NETWORKING LUNCH
SPEAKERS