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Register

10 September 2024
Aloft Singapore Novena

September 10, 2024 8:00 am

100

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10 September 2024

Aloft Singapore Novena

Customer Marketing Asia 2024, happening on 10 September 2024, at Aloft Singapore Novena, is a premier event that brings together marketing leaders and innovators in Singapore to discuss the latest trends, strategies, and technologies in customer marketing. This conference offers a unique opportunity to explore the dynamic landscape of customer marketing in one of Asia’s most technologically advanced and diverse markets.

From insightful keynote presentations to panel discussions, fireside chats, and networking sessions, this platform promises to elevate your customer marketing expertise.

Join us for an experience that will equip you with the knowledge and connections to elevate your customer marketing strategies. Don’t miss this opportunity to be at the forefront of customer marketing in Asia!

Register

Agenda

September 10, 2024

none

8:00 AM

8:55 AM

REGISTRATION

8:00 AM

8:55 AM

REGISTRATION

SPEAKERS

none

8:55 AM

9:00 AM

OPENING REMARKS

8:55 AM

9:00 AM

OPENING REMARKS

SPEAKERS

Customer & AI

9:00 AM

9:40 AM

Panel Discussion: Bridging the Gap of AI and Human Touch in Customer Marketing

9:00 AM

9:40 AM

Panel Discussion: Bridging the Gap of AI and Human Touch in Customer Marketing

  • Synergy in Action: Combining AI Precision with Human Creativity to Enhance Customer Engagement
  • Personalised Journeys: Utilising AI Insights and Human Intuition for Tailored Marketing Strategies
  • Future Perspectives: The Evolving Role of AI and Human Collaboration in Shaping Customer Experiences

SPEAKERS

Srivatsa

Srivatsa Udupa

Head of Regional Performance Marketing

Grab

Anjali Kalia

Anjali Kalia

AVP – Digital Excellence

IHH Healthcare

David Lim

David Lim

Co-Founder and Principal Consultant (Moderator)

Avante Strategies

Customer Experience

9:40 AM

10:10 AM

Keynote Presentation: Beyond the Transaction: Delighting Customers & Building Lifelong Relationships

9:40 AM

10:10 AM

Keynote Presentation: Beyond the Transaction: Delighting Customers & Building Lifelong Relationships

  • Frictionless CX: Understanding What Your Customers Want & Need
  • Making ‘Customer First’ A Reality: Using The SCOPE Framework To Bring Customer-Centricity to Life
  • From Customer To Advocate: Strategies for Turning Customers into Brand Champions

SPEAKERS

Vilhelm Rudberg

Vilhelm Rudberg

Manager, Customer Success Asia

HubSpot

10:10 AM

10:40 AM

MORNING TEA BREAK

10:10 AM

10:40 AM

MORNING TEA BREAK

SPEAKERS

10:40 AM

11:20 AM

ROUNDTABLE DISCUSSION

10:40 AM

11:20 AM

ROUNDTABLE DISCUSSION

This morning’s roundtable session provides an interactive platform for connecting with industry peers, sharing valuable insights, and exploring key marketing topics. It’s an excellent opportunity to engage in meaningful discussions, exchange experiences, and gain new perspectives from fellow professionals.

Such topics include:

  • Content Marketing
  • Customer Engagement
  • Customer Experience
  • Customer Insights
  • Data & Analytics
  • Digital Advertising
  • Generative AI
  • Influencer Marketing
  • Omnichannel Marketing
  • Performance Marketing

SPEAKERS

11:20 AM

11:50 AM

Keynote Presentation: The Omnichannel Advantage: Revolutionising Customer Experience in the Age of AI

11:20 AM

11:50 AM

Keynote Presentation: The Omnichannel Advantage: Revolutionising Customer Experience in the Age of AI

  • Seamless Journeys: Crafting Cohesive Experiences Across Channels
  • Data-Driven Personalisation: Tailoring Interactions for Every Touchpoint
  • Amplifying Engagement: Strategies for Consistent Brand Messaging Across Platforms

SPEAKERS

Asnawi Jufrie

Asnawi Jufrie

Vice President & General Manager of Southeast Asia

SleekFlow

11:50 AM

12:20 PM

Fireside Chat: Elevating Customer Experiences Through Conversational Marketing

11:50 AM

12:20 PM

Fireside Chat: Elevating Customer Experiences Through Conversational Marketing

  • Humanising Engagement: Crafting Authentic Conversations to Enhance Customer Relationships
  • Seamless Integration: Integrating Conversational Marketing Across the Customer Journey for a Unified Experience
  • Measuring Impact: Evaluating the Effectiveness of Conversational Marketing on Customer Satisfaction and Loyalty

SPEAKERS

Snigdha Nandan

Snigdha Nandan

Director, B2C & Digital Marketing, APAC

Mastercard

Julian Sng

Julian Sng

Chief Marketing Officer (Moderator)

Alola

12:20 PM

1:35 PM

NETWORKING LUNCH

12:20 PM

1:35 PM

NETWORKING LUNCH

SPEAKERS

Customer Engagement

1:35 PM

2:15 PM

Panel Discussion: Creative Commerce in 2024: Elevating Engagement Across Multichannel Platforms

1:35 PM

2:15 PM

Panel Discussion: Creative Commerce in 2024: Elevating Engagement Across Multichannel Platforms

  • E-Commerce Evolution: Harnessing Innovative Tech for Tailored Engagement Strategies
  • Customer Obsession: Meeting Ever-Evolving Preferences and Peak Demands Holistically
  • Driving Shopper Conversions: Implementing End-to-End Strategies for Value-Generating Opportunities

SPEAKERS

Jonathan Teo

Jonathan Teo

Head of Marketing

Aftershock PC

Evangeline Leong

Evangeline Leong

CEO & Founder

Kobe Global Technologies

Jason Tan

Jason Tan

General Manager (Moderator)

JOLT Digital

2:15 PM

3:00 PM

Panel Discussion: Unleashing the Power of Customer Advocacy

2:15 PM

3:00 PM

Panel Discussion: Unleashing the Power of Customer Advocacy

  • Harnessing the Voice of Your Customers: Strategies for Cultivating Brand Ambassadors
  • Amplifying Influence: Leveraging Customer Advocacy to Drive Growth

SPEAKERS

X.Y. Ng

X.Y. Ng

Head of Marketing

Doctor Anywhere

Kevyn Eng

Kevyn Eng

Head of Growth and Marketing

Hugosave

Mabel Lim

Mabel Lim

Social, Content & Advocacy Lead – Garnier SAPMENA

L’Oréal

Wu Ying Ying

Wu Ying Ying

Regional Head of Content and Communications

Ninja Van

KD

Katherine Denise Sy

Regional Head of Content (Moderator)

MARKETECH APAC

3:00 PM

3:30 PM

AFTERNOON TEA BREAK

3:00 PM

3:30 PM

AFTERNOON TEA BREAK

SPEAKERS

3:30 PM

4:10 PM

ROUNDTABLE DISCUSSION

3:30 PM

4:10 PM

ROUNDTABLE DISCUSSION

Join the afternoon roundtable sessions to connect with industry peers, exchange insights, and delve into key marketing topics. This is a valuable chance to engage in discussions, learn from others’ experiences, and gain fresh perspectives from fellow professionals.

Topics that will be covered include:

  • Content Marketing
  • Customer Engagement
  • Customer Experience
  • Customer Insights
  • Data & Analytics
  • Digital Advertising
  • Generative AI
  • Influencer Marketing
  • Omnichannel Marketing
  • Performance Marketing

SPEAKERS

Customer Data

4:10 PM

4:50 PM

Panel Discussion: Driving Service and Product Evolution through Behavioral Insights

4:10 PM

4:50 PM

Panel Discussion: Driving Service and Product Evolution through Behavioral Insights

  • Insight-Driven Innovation: Using Behavioural Data to Inform Product and Service Development
  • Adapting to Change: How Behavioral Insights Help Brands Stay Ahead of Consumer Trends
  • Customer Feedback Loop: Translating Behavioral Insights into Continuous Improvement Strategies

SPEAKERS

Brenda Maderazo

Brenda Maderazo

Deputy Director, Marketing

Health Promotion Board

Pearlyn Yeo

Pearlyn Yeo

Head of Marketing & Content

Jetpac Global

Nadiya Omar

Nadiya Omar

Former Global Integrated Marketing Director (Moderator)

Mindshare

none

4:50 PM

4:55 PM

CLOSING REMARKS

4:50 PM

4:55 PM

CLOSING REMARKS

SPEAKERS

See Agenda for Day 2

Request for Agenda

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Speakers

Jonathan Teo
Jonathan Teo
Head of Marketing
Aftershock PC
  • View Speaker Profile

96623

Jonathan Teo is the Head of Marketing at AFTERSHOCK PC, a local company founded in 2012 that is blazing the trail for custom PCs across Singapore, Malaysia and Australia. Expanding on AFTERSHOCK PC’s strong social media presence and consumer engagement, Jonathan is leading his team in navigating the ever-evolving digital landscape to curate the best marketing practices suited to their needs. Apart from digital marketing, Jon also looks after Branding and Communications in the company.

Julian Sng
Julian Sng
Chief Marketing Officer (Moderator)
Alola
  • View Speaker Profile

98473

Julian is a marketing and communications leader with over 16 years of diverse experience spanning eCommerce, technology, hospitality, aviation, manufacturing, advertising, and non-profits. Currently serving as the Chief Marketing Officer at Alola, Julian is at the forefront of revolutionizing the travel industry through the use of AI technology to streamline and personalize travel, empowering travelers to create beautiful memories.

David Lim
David Lim
Co-Founder and Principal Consultant (Moderator)
Avante Strategies
  • View Speaker Profile

98471

Armed with more than 15 years of regional Marketing experience spanning multiple verticals, David has built super teams to achieve business objectives across Southeast Asia. An award-winning senior marketer, he is also skilled in P&L management. Having sat on the judging panel of several awards in the APAC region, he has developed a keen eye for great result-driven campaigns. He leads Avante Strategies as co-founder currently, offering brands fractional CMO-as-a-service and executing strategic marketing projects.

X.Y. Ng
X.Y. Ng
Head of Marketing
Doctor Anywhere
  • View Speaker Profile

96630

With over 15 years of experience in consumer and B2B marketing, X.Y. is a marketing leader adept in both corporate and startup environments. As the Head of Marketing at regional healthcare company DA, she leverages her experience in digital strategy and a practical approach to drive growth, all while embracing the marketing paradox: “You can’t make everyone happy, but you can piss everyone off.”

Srivatsa
Srivatsa Udupa
Head of Regional Performance Marketing
Grab
  • View Speaker Profile

97721

Srivatsa Udupa has 11+ years of experience in Digital Marketing & Analytics, and MBA & Engineering. He has a strong passion for converting data into insights and drive growth using digital channels. He’s been in leadership roles for the last 6 years and has led digital marketing & growth functions with specific focus on revenue growth, customer acquisition, retargeting, analytics & attribution across App & Web. He’s worked with multiple global advertising brands across industries (OTT, e-comm and travel) in SEA, MEA, Japan, India. Hands-on on entire Digital Marketing channel ecosystem – Programmatic, Network and Martech tools. He’s won multiple awards for excellence in Marketing and Growth.

Brenda Maderazo
Brenda Maderazo
Deputy Director, Marketing
Health Promotion Board
  • View Speaker Profile

97367

Brenda provides strategic leadership in the development of integrated marketing communication campaigns to advance Singapore’s national health agenda through the Health Promotion Board’s consumer engagement efforts. Occasionally, she also guest lectures in the National University of Singapore’s Saw Swee Hock School of Public Health. Over the years, she has led numerous award-winning marketing campaigns and million-dollar fundraising projects in her professional career spanning health, government, not-for-profit, education and media organisations in Singapore and the Philippines.

Vilhelm Rudberg
Vilhelm Rudberg
Manager, Customer Success Asia
HubSpot
  • View Speaker Profile

99044

Vilhelm Rudberg (Vil) has 10+ years of experience in customer success, experience & engagement across Asia & Europe. His obsession with helping customers grow has led him to design customer-first experiences, impactful retention strategies and lead high-performing teams at companies like Meltwater and now, HubSpot. Vil is recognized for his expertise in unlocking install base growth, solving for the customer and in supporting business growth through retention and customer advocacy. He is a big believer in fostering long-term relationships to grow together and personifies what it means to be ‘customer first’. Vil will be sharing insights at Customer Marketing Asia 2024 on what customers are really looking for from brands, and how to delight and turn customers into powerful brand advocates.

Kevyn Eng
Kevyn Eng
Head of Growth and Marketing
Hugosave
  • View Speaker Profile

98116

Kevyn Eng is the Head of Growth and Marketing at Hugosave, Singapore’s first Wealthcare® and savings app. A highly skilled business and people’s professional, Kevyn has a wealth of marketing, communications, and business development knowledge that he has accumulated from his working experience in well-established entities such as DBS Bank, ANZ, and Bank of Singapore. He is unafraid of venturing into different sectors including technology, payments, and marketing, which has enabled him to make meaningful contributions to the organisations that he worked in.

Anjali Kalia
Anjali Kalia
AVP – Digital Excellence
IHH Healthcare
  • View Speaker Profile

97854

Anjali is currently AVP – Digital Excellence, IHH. She has 25 years of leadership experience with focus on driving customer centric experience using AI & related tech to deliver top and bottom line for brands.

Pearlyn Yeo
Pearlyn Yeo
Head of Marketing & Content
Jetpac Global
  • View Speaker Profile

96631

As Head of Marketing and Content in the Jetpac Global team in Circles, Pearlyn is responsible for overall content marketing and design experience for product launches and campaigns in Jetpac Global. As part of the core team who launched Circles.Life’s viral campaigns back in 2017 and 2018, she led 0 to 1 product launches including Discover by Circles.Life, contributing as a key member in multi-disciplinary roles across design, UIUX, marketing and overall strategy.

Jason Tan
Jason Tan
General Manager (Moderator)
JOLT Digital
  • View Speaker Profile

99407

As General Manager at JOLT Digital, Jason leads the overall APAC operations and Singapore office. He is responsible for driving commercial growth and delivering game-changing solutions for key clients. Prior to JOLT Digital, Jason was the regional lead for Meta1 and Publicis Imagine. As Executive Director at Zenith Singapore, he led the digital and strategy offerings within the agency. With rich experience in digital media planning and strategy, Jason’s first foray into content was as the Head of Newcast – the branded content & social division of Zenith Singapore where he established capabilities in the areas of sponsorships, production and influencer marketing.

Evangeline Leong
Evangeline Leong
CEO & Founder
Kobe Global Technologies
  • View Speaker Profile

99994

Evangeline is the Founder & CEO of Kobe Global Technologies. Founded in 2016, Kobe has quickly established itself as a leading influencer marketing agency by specialising in creative ideation and results-driven campaigns with its proprietary influencer data and patented management system. With access to over 14 million creators globally, Kobe effectively matches brands with influencers to engage target audiences. The agency’s excellence is underscored by its 7 consecutive Gold Awards for Influencer Agency of the Year since 2020.

Mabel Lim
Mabel Lim
Social, Content & Advocacy Lead – Garnier SAPMENA
L’Oréal
  • View Speaker Profile

99814

Mabel is a dynamic leader in the realm of brand management and digital marketing, currently serving as the Social, Content and Advocacy Lead for Garnier across the SAPMENA region at L’Oréal. She has been instrumental in building Garnier’s digital capabilities by spearheading brand-building initiatives and crafting insight-led campaigns. With a career defined by innovation, strategic vision, and a passion for consumer-centric marketing, Mabel continues to shape the future of Garnier’s global marketing efforts.

KD
Katherine Denise Sy
Regional Head of Content (Moderator)
MARKETECH APAC
  • View Speaker Profile

99873

Katherine is a dynamic professional and creative force, currently serving as the Regional Head of Content at MARKETECH APAC. She leads a team that believes in excellence, collaboration, and continuous learning. As the driving force behind MARKETECH APAC’s content and events, Katherine is shaping the company’s innovation and growth.

Snigdha Nandan
Snigdha Nandan
Director, B2C & Digital Marketing, APAC
Mastercard
  • View Speaker Profile

97369

Snigdha is a performance driven marketer with over 16 years of experience across Fintech, Technology and Ecommerce space. She has expertise in turning emerging customer segments into growth driving portfolios for any organization through innovative marketing strategies. Snigdha has worked across a portfolio of international markets including Asia, Latin America, Africa and Eastern Europe and launched many pilot programs. She is passionate about consumer marketing, marketing technology and digital marketing and believes that technology and data will have a major role to play in the future of marketing.

Nadiya Omar
Nadiya Omar
Former Global Integrated Marketing Director (Moderator)
Mindshare
  • View Speaker Profile

99488

With nearly 20 years in media and marketing strategy, Nadiya is a seasoned consultant and freelancer specializing in digital media, performance, comms planning, social, and martech. Passionate about people and culture, she excels in crafting innovative strategies that enhance employee engagement and foster a progressive way of working. Her expertise drives forward-thinking solutions, blending deep industry knowledge with a commitment to nurturing dynamic and impactful media and marketing environments.

Wu Ying Ying
Wu Ying Ying
Regional Head of Content and Communications
Ninja Van
  • View Speaker Profile

98663

Over a decade ago, Ying Ying began her Communications career as employee #4 at a boutique PR agency to embrace a steep learning curve. Four years later, she joined ShopBack as employee #28, becoming the first Communications specialist across eight countries—a decision she considers her best career move. After another four years, she joined Ninja Van Group, a tech-enabled logistics organisation that delivers two million parcels daily. Ying Ying manages an in-house Southeast Asian team, pushing boundaries with experiments every year.

Asnawi Jufrie
Asnawi Jufrie
Vice President & General Manager of Southeast Asia
SleekFlow
  • View Speaker Profile

97129

Asnawi Jufrie, SleekFlow’s General Manager, oversees SleekFlow’s day-to-day operations and leads the social commerce platform’s growth in Southeast Asia. As the first key hire outside Hong Kong’s headquarters, he brings forth his domain expertise in the CRM space, and business development for SaaS companies. He is a firm believer in building a better tomorrow and is driven to bring the power of social commerce to the SEA region. Prior to joining SleekFlow, Asnawi was the ASEAN Team Lead, Business Development at the leading cloud computing company, Salesforce, and an ex-Management Consultant at PwC focusing on Tech and International Development projects with the private and public sectors.

Speaker Photo
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Sponsors

Gold Sponsors

HubSpot_Sponsor Logo

HubSpot (NYSE: HUBS) is the customer platform that helps your business grow better. HubSpot delivers seamless connection for customer-facing teams with a unified platform that includes AI-powered engagement hubs, a Smart CRM, and a connected ecosystem that extends the customer platform with over 1,500 App Marketplace integrations, a community network, and educational content from HubSpot Academy. Today, over 228,000 customers, like DoorDash, Reddit, Eventbrite, and Tumblr, across more than 135 countries use HubSpot to attract, engage, and delight customers. Learn more at www.hubspot.com.

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SleekFlow

SleekFlow is an AI-powered Omnichannel Conversation Suite that enables a comprehensive 1:1 customer journey across major social and messaging services like WhatsApp, Facebook, Instagram, SMS, live chat, or whatever your clients prefer.

SleekFlow’s customer engagement platform streamlines the entire commerce process, from sales to support, providing businesses with a centralised location to manage all their customer conversations and automate business growth.

It is headquartered in Hong Kong, with offices in Singapore, Malaysia, Indonesia, Brazil, and the UAE.

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Event Partners

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Clickr is an integrated Digital Marketing, Creative and Tech agency, consulting holistically on MarTech, Web Design, Web Development, Performance Marketing, Big Data, Online Communications and Digital Transformation Strategies to help brands drive business growth through impactful digital campaigns and enablement projects. Our culturally diverse and multicultural team spread across South East Asia from Media, Content, Design, Business Intelligence (BI), Customer Experience (CX), User Experience (UX), e-Commerce, Analytics and Technology backgrounds, bring a wealth of experience, viewpoints and ideas to our multinational clientele base. Founded in 2009, Clickr is headquartered in Singapore and is a subsidiary of Underworks Japan Co. Ltd.

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Digital Ark is a creative agency that creates compelling visual solutions for advertising, marketing, business, and entertainment. We specialize in creating strategic communications that adapt seamlessly across static print and dynamic digital media channels.

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Kobe_sponsor logo

Founded in 2016, Kobe has quickly established itself as a leading influencer marketing agency by specialising in creative ideation and results-driven campaigns with its proprietary influencer data and patented management system. With access to over 14 million creators globally, Kobe effectively matches brands with influencers to engage target audiences. The agency’s excellence is underscored by its consecutive Gold Awards for Influencer Agency of the Year since 2020, highlighting its success in delivering impactful marketing strategies and solidifying its reputation in the industry.

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Meltwater_Sponsor image 490×290

Meltwater empowers companies with a suite of solutions that spans media, social, consumer and sales intelligence. By analyzing ~1 billion pieces of content each day and transforming them into vital insights, Meltwater unlocks the competitive edge to drive results. With 27,000 global customers, 50 offices across six continents and 2,300 employees, Meltwater is the industry partner of choice for global brands making an impact. Learn more at meltwater.com

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By submitting the form, I understand MARKETECH APAC's Terms & Conditions & Cookie & Privacy Policy. Opt in to receive email marketing tips, insights, invitations, product updates, and more via email from MARKETECH APAC. Please note that your consent is voluntary and you are under no obligation to opt-in. Even if you choose to consent now, you are welcome to come back and opt-out at any time.

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Access Pass

BRAND MARKETERS PASS

BRAND MARKETERS PASS

Access to all physical sessions.

Access to all presentation materials and recordings (subject to speakers’ approval).

Access to 2 roundtable discussions.

Access to all networking breaks and lunch.

With complete access to anything and everything in the conference, you won’t be missing out on live Q&A’s, in-person interaction and engagement with other attendees, live demos from exhibitors, and more exciting opportunities! All on-demand materials will be made available.

S$599

/Standard

S$499

/Early Bird

Early Bird – until 10 August 2024

VENDORS

VENDORS PASS

Access to all physical sessions.

Access to all presentation materials and recordings (subject to speakers’ approval).

Access to 2 roundtable discussions.

Access to all networking breaks and lunch.

With complete access to anything and everything in the conference, you won’t be missing out on live Q&A’s, in-person interaction and engagement with other attendees, live demos from exhibitors, and more exciting opportunities! All on-demand materials will be made available.

S$1199

/Standard

S$999

/Early Bird

Early Bird – until 10 August 2024

Reasons Why You Should Attend

Networking_1

Networking

Expand your connections with brands and marketers from Singapore, as we all join the conversation together and see what the future of customer marketing has to offer with new associates and peers.

Knowledge-Sharing

Knowledge-sharing

Gather insights and absorb the best advice and strategies with in-person discussions, presentations, and proven customer marketing strategies in the Singaporean market.

Stay-Competitive

Stay Competitive

In the evolving customer marketing landscape of 2024, staying ahead and gathering crucial insights is essential. This conference offers the outstanding insights needed to navigate competition and stay updated throughout the year and beyond.

Growth

Growth

This event is a beacon for personal and brand growth, offering inspiration, motivation, and valuable connections with fellow marketers. Seize the opportunity to elevate your customer marketing strategies!

Register

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