Singapore – As chief executives of their respective firms, CEOs are sure mentioned and displayed a lot on online media, and this year, DBS Bank’s Piyush Gupta emerged as the most visible CEO in local digital media in Singapore, according to a report by market intelligence firm CARMA ASIA.
Gupta had the largest volume of online articles that mentioned him, amounting to 90 articles from the period of May to October this year. CEOs’ visibility, or frequency of mentions, was studied on both mainstream media – which are local online publications such as The Straits Times, The Business Times, and The New Paper – as well as on social media, particularly Twitter mentions.
Gupta retains the crown, being hailed in the same rank last year. Meanwhile, Singapore Airlines’ Goh Choon Phong received the highest social media engagement with 999 mentions.
According to the report, Gupta outperformed other CEOs due to his frequent communication around DBS’ efforts to navigate the COVID-19 crisis.
The report also looked into how ‘favorable’ the visibility of CEOs are on media, and for this strand, Wilmar International’s CEO Kuok Khoon Hong took the reigns.
Favorability was measured via an article’s disposition, such as whether a company appears in the headline, the tone of the sources inside the article, and the sentiment of the journalist and the media outlet. Meanwhile, the mood of Twitter mentions was determined via the tone of the messages as well as the type of emojis and GIFs placed.
The report said Hong’s favorability in the media emanated from the depiction of Hong as resilient, financially sound, and supportive towards the community by giving away the company’s largest-ever S$7m donation as well as the firm’s acknowledgment that the business had continued to record positive performance in 2020.
Meanwhile, Singapore Airlines’ CEO Goh Choon Phong was commended for being the first to publicly address the news surrounding SIA including staff layoffs and pay cuts, as well as their rapid response to the backlash following new initiatives such as the ‘Flight To Nowhere.’
OCBC’s Samuel Tsien, Singtel’s Chua Sock Koong, UOB’s Wee Ee Cheong were also among the most visible CEOs with a total of 60, 40, and 22 articles respectively. These were due to their prompt responses to the COVID-19 crisis, assurance of the companies’ financial positions, and introduction of digital transformation initiatives to ensure their companies are able to weather the COVID storm.
CARMA ASIA’s Managing Director Andrew Nicholls spoke about the importance of CEOs being vocal in a time of crisis.
“In a period that has shaken confidence, the pressure on CEOs to provide guidance and reassurance to shareholders, employees, and customers has intensified.”