Manila, Philippines – Fast-leading retail company, Metro Retail Stores Group Inc. (MRSGI) in the Philippines, has unveiled its roster of initiatives to boost its e-commerce presence.
The company targets to launch its official store in e-commerce apps Lazada and Shopee in the fourth quarter to take advantage of the expected holiday shopping surge.
“All these developments we are doing are in line with our commitment to grow our e-commerce business and ultimately enable us to continue meeting the changing customer demands in today’s digital environment,” said Manuel C. Alberto, president and chief operating officer at MRSGI.
For its supermarket vertical, MRSGI is looking to expand its reach by adding multi-service superapp GrabMart to the list of their on-demand goods delivery service partners. Metro Supermarket customers in select areas of Metro Manila and Cebu can purchase from an assortment of more than 3,500 goods and have these delivered to their homes through the Grab app.
At present, Metro Supermarket in Ayala Center Cebu and Market! Market! in Taguig have this convenient arrangement, and plans are underway to include six more stores to join GrabMart before the year ends.
MRSGI is also working to integrate its Metro Rewards Card with customers’ Metro online accounts, allowing loyalty cardholders to earn points for all purchases made from shop.themetrostores.ph and even use accumulated points to pay for their online purchases.
In addition, the company is on track to introducing a Progressive Web App (PWA), which is considered more efficient and convenient as they have reduced memory requirements and battery usage, and are expected to load faster and provide better navigating experience for users.
“Our customers can look forward to a more exciting and pleasant online shopping experience. We have lined up a number of strategic initiatives that are geared towards making e-commerce an important component of MRSGI’s overall value proposition,” said JJ Moreno, chief strategy officer and head of e-commerce at MRSGI.
Singapore – Marketing technology solutions provider AnyMind Group has announced the launch of the new features on its publisher platform, AnyManager, to help mobile and web publishers to tap on the continued growth of mobile usage.
AnyManager is a web and mobile app publisher monetization platform that allows users to consolidate, manage, and track their revenue streams across a wide range of demand sources. It also provides publishers with features including header bidding and automated pricing optimization, along with integration with Google Analytics and 3rd-party ad verification, viewability, and brand safety tools.
Initially launched as a platform with features just for web publishers, AnyMind Group has expanded the functionality of its AnyManager platform for native mobile app publishers in the past year.
The new suite of features center around helping web publishers leverage progressive web applications (PWA) infrastructure, and for native mobile app publishers to gain more insights from their app store data, and are designed to provide both sets of publishers with greater accessibility and insight into user acquisition and monetization.
According to AnyMind Group’s Managing Director of Publisher Growth Hitoshi Maruyama, in a mobile-first region like Asia, and in some markets even mobile-only, it is imperative that publishers are able to grow further by fully maximizing their potential audience while keeping up and capitalizing on the latest technologies.
“We are also seeing, and in fact powering, more fluidity by mobile app and web publishers in expanding opportunities by leveraging further on social media channels and e-commerce, augmenting possibilities for borderless growth,” said Maruyama.
Through AnyManager, web-based publishers that are looking to better tap on the world’s mobile-connected population can now leverage features for PWAs. By implementing PWAs, they can improve user experience such as speeding up site load speeds and creating a push notification system to inform users of the newly published content.
Web-based publishers can tap on targeted push notifications to specific user segments based on device, location, and other parameters including users that have clicked on a site during a certain period or frequency of clicks, allowing web publishers to notify users of new content, promotions, and opportunities, directly on their mobile device. Data from push notifications is also linked to a publisher’s own Google Analytics data and advertising yield data, both available through AnyManager. They can also tap on customizable Add-to-Home screen prompts and formats to easily cue browser notifications for site visitors to add a site as a PWA on their mobile devices.
Meanwhile, native mobile app publishers can now access analytics features for app store and conversion improvements along with competitive analytics. This is in addition to current functionality for advertising demand activation and mediation and an app health score feature that provides publishers with a rating of their native mobile app based on factors including development, monetization, analytics, and user acquisition.
Furthermore, publishers can tap on a new feature called AnySDK, a software development kit (SDK) for ad monetization that enables the delivery and mediation of ad requests from major mobile platform partners through a single SDK. Native mobile app publishers can gain greater insight into user opinion of their apps by tapping into natural language processing-driven features such as sentiment rating and analysis of user comments, and identification of keywords and phrases based on app store rating, which helps publishers to better understand and highlight potential app issues, improvements, and fixes.
We’re always finding ways to mesh the best of both worlds, and on the side of applications, there is such a thing called as Progressive Web App, or in short, PWA, which combines the benefits of web applications and native apps.
First introduced by Google back in 2015, Progressive Web App is something you must have already gotten your hands on one way or another. If while browsing a mobile site, you have been briefly paused by a prompt that says ‘Add to home screen’, then that is exactly that.
Progressive Web App uses web technology to deliver to users a native app-like experience. It’s the answer to the never-ending debate of whether to get a web app or a mobile app, but you’ll later find that it isn’t a black-and-white predicament and that PWAs enhance both rather than replace them.
So a PWA sounds all good, right? But is it really the best move to go for your platform or brand? Let’s get to know more facts.
Progressive Web App vs. native app
When it comes to functionality though, PWAs are still half apps and therefore carry limited ability to deliver features. Such examples would be that it has no access to calendars and contacts. It also can’t access bluetooth, hence, the absence of indoor geolocation.
The high cost of development for native apps, on the other hand, does reap its rewards as this exchanges for optimized performance. Since native apps are targeted at specific platforms, they are able to deliver a high level of performance. Native apps are also able to interact with other apps, and an easy example of this is when logging in to a certain platform, one is able to quickly connect credentials via Facebook or Gmail.
Geofencing is also an advantage that comes with native apps. This enables the app to send alerts when a device enters a specific location. Those who opt for native apps are also able to enjoy the benefit of customizability, having more exploratory space when it comes to developing the interface and user experience.
While native apps no doubt offer great performance, PWAs are still capable of serving many benefits, gaining higher engagement for one’s platform with a cheaper and faster development. They are discoverable through search engines, which have a larger audience than app stores and can still use push notifications to re-engage users.
Each has its pros and cons, but being at a crossroads of which one to choose, or whether to add a PWA in the case that you’re already operating on a certain platform, there’s one thing that remains to be the most important factor–your users.
What do your users want?
In deciding what type of application to build, what the users and consumers of your platform want is a first-principle. In a number of ways, the more optimized experience that a native app offers weighs heavier, and users only veer off course from downloading an app for a common reason – reserving phone memory. Not everybody’s mobile device carries top-tier memory storage, and the usual workaround is to not install too many apps.
With this in mind, rather than deciding between a PWA and a native app, in order to truly bring users a great experience, one can decide to have both, which could be said as an ideal strategy enabling the platform to be holistically available. This addresses the pain points of users, which can be segmented taking into account the continuous emergence of new digital channels and practices.
Being a fairly new type of application relative to others, early adopters of PWA use it ‘on top’ of their native app. Twitter for example has taken the user experience (UX) of its brand a notch higher through Twitter Lite, launched in 2017, where users are now able to add it to their home screens or even on ‘desktop’ on a PC.
It definitely worked for Twitter, being obviously a highly text-based social media platform. The gratification point for Twitter users does not demand a bespoke native app, and a PWA, which is much smaller in storage size, is still able to deliver the same exact experience – a ready-to-use platform to publish and share bite-sized personal content.
According to a case study by Google, the introduction of Twitter Lite has resulted in a 65% increase in pages per session, a 75% increase in Tweets sent, and a 20% decrease in bounce rate. However, what worked for Twitter does not mean entirely the same for your platform.
An e-commerce platform, for example, has more pathways in its UX, and thus, majority of users might lean, in favor of a native app, or just go straight to the e-commerce site to browse and shop.
However, mobile phone usage is tipped to, if it hasn’t yet, increase at a higher rate, where a Statista study forecasted that the year 2020 might clock in 2.87 billion users of smartphones worldwide. Such insight enlightens that with such a massive volume of users depending on mobile experience, it would gravely be a step behind not to consider the possible ways a user can land, and later on normalize your platform’s usage. Hence, even with the possibility of users giving higher preference to the holy grail native app, it wouldn’t hurt for brands and platforms to consider a PWA.
The makings of a good PWA
So what makes a well-performing and converting progressive web app? As mentioned, the basic DNA of a PWA is that it combines both the operational maneuvers and features of a web and mobile app. Here’s a definitive list.
• Easy to discover– a PWA is by essence, a website, so it should be discovered by search engines, which is one of its one-ups over native apps, which still sometimes suffer in terms of searchability. • Linkable – taking after its parent application, a PWA must be shareable through a link. • Responsive – a PWA should be at all costs, responsive. It must be capable of being used on any device that has a screen and a browser such as of course mobile phones, and also tablets, laptops, and even TVs, and refrigerators that have in-built screens. • Network- and connectivity-independent – a PWA should have this characteristic so it works even in offline mode or amid a poor network connection. • Re-engages – a PWA to be re-engageable, can directly be achieved through push notifications – a feature that we borrow from native apps – to encourage users to reopen and reuse the app. • Safe – it is vital that a PWA is hosted over HTTPS so that connections between the user, the app, and your server are secured against any man-in-the-middle attacks trying to intercept to obtain private data. • App-like – we made this feature the last on the list to make a point –above all, it should feel and be navigated like an app. It may be a combo of a web and mobile app, but it is more of an extension of the latter and should look and operate like one.
Now that you are armed with a basic rundown of a PWA’s benefits, features, as well as its advantages, and shortcomings, it is best to always mind the ideal path that would appeal to and serve most of your users while adapting to what your platform and brand are able to afford at the moment when it comes to time and budget. This can be a challenging task but the fact that you are in the mid of assessment means that you are on the road to digitization–and that is already a beginning of bringing your brand one step further to better user reach and, eventually, leading the competition.
Adaptis is a global technology development company with presence in Europe and the Asia Pacific. The company offers experience design, digital development, and team solutions. Kempinski Hotels, Toyota, and Johnnie Walker are some of its global clients.
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