CX Revolution: Leveraging AI Tech for Seamless Customer Experience

September 21, 2023 |

SGT |

In the era of evolving customer expectations, mastering the art of seamless customer experience (CX) is no longer optional but essential for brands to thrive. As the CX landscape continues to transform, companies must stay agile and embrace innovative approaches to meet the demands of their customers.

Join our exclusive webinar to explore the exciting journey of the “CX Revolution” and discover how cutting-edge technology is redefining CX strategies through platform tech integrations. Gain valuable insights from industry experts on leveraging technology to enhance customer interactions, streamline communication channels, and deliver personalised experiences that resonate with your target audience.

Agenda

September 21, 2023

11:00 AM - 11:20 AM SGT
KEYNOTE PRESENTATION: ELEVATE AND INNOVATE: TRANSFORMING CUSTOMER JOURNEYS THROUGH ADVANCED COMMUNICATION TECH
  • Beyond the Surface: Delving into Communication Tech Platforms and Their Limitless Potential
  • Innovating Together: Harnessing Communication Tech Platforms to Break Down Silos in Customer Journeys
  • Strategic Tech Synergy: Illuminating How Communication Platforms Drive Ultimate CX Enhancement
Admir Mašin

Head of Platforms APAC | Infobip

September 21, 2023

11:20 AM - 12:00 PM SGT
PANEL DISCUSSION: REVOLUTIONISING CX FOR FUTURE-PROOF EFFICIENCY
  • Assessing Brands’ CX Scores: What are the crucial aspects when evaluating the performance of brands’ CX scores?
  • Mapping the CX Journey: How do the critical stages of the CX journey play a role in achieving excellence in customer experiences?
  • Empowering CX of the future: How can strategic adoption of future-proof technologies enhance and advance customer experience capabilities?
Lisa Collins

Director of Experience Platforms | Accenture

James McIntyre

Customer Experience Lead | Cashrewards

Admir Mašin

Head of Platforms APAC | Infobip

Prerna Pant

Co-Founder | Radarr

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Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections.

Articles

Industry leaders unite to discuss AI's role in achieving seamless customer experiences

Industry leaders unite to discuss AI’s role in achieving seamless customer experiences

Aliza Carmona | Aug 10, 2023

The webinar will host a panel discussion with some of leading industry experts in Asia Pacific to share their thoughts on how brands can revolutionise their current customer experiences to become more future-proof and efficient.