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Tag: Salesforce

Philippine Airlines taps Salesforce to improve current CX strategy
Philippine Airlines taps Salesforce to improve current CX strategy
Posted on September 27, 2023
by Teddy Cambosa
The airline also plans to harness the power of AI through the Salesforce Einstein Chatbot, leveraging its ability to use natural language processing (NLP) to understand and respond to customer inquiries.
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Vonage introduces new communication features to enhance Salesforce’s CX offerings
Vonage introduces new communication features to enhance Salesforce’s CX offerings
Posted on September 15, 2023
by Teddy Cambosa
Vonage’s new app provides a flexible and scalable way of sending SMS, MMS, and WhatsApp messages from within Salesforce, making it easy for businesses to develop custom workflows using standard Salesforce tools.
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Around 87% of SG customers want to know if they are communicating with an AI or human
Around 87% of SG customers want to know if they are communicating with an AI or human
Posted on September 11, 2023
by Teddy Cambosa
53% of customers in Singapore expect companies to understand their needs as they change. Furthermore, 85% of customers in Singapore expect faster service and 78% expect better personalisation as technology advances.
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ALL FEAT IMAGES (12)
SnapLogic appoints former Salesforce president Tony Owens to board of directors
Posted on May 12, 2023
by MARKETECH APAC
Owens was the former president at Salesforce and senior executive at Oracle and has over 20 years of experience building and managing global sales operations.
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Salesforce announces layoff of hundreds of employees
Salesforce announces layoff of hundreds of employees
Posted on November 10, 2022
by Teddy Cambosa
Salesforce previously underwent retrenchment in August 2020, and then in January this year while they implemented a ‘hiring freeze’.
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Salesforce-and-Icon-Agency
Icon Agency appointed to handle Salesforce's Australian communications programme
Posted on November 2, 2022
by Kathleen Murata
The move will see Salesforce joining Icon Agency’s expanding roster of global technology brands including ADP, Schneider Electric, and Luno.
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Temenos-Salesforce
Temenos announces availability of Infinity Digital for Salesforce for enhanced customer engagement
Posted on January 27, 2022
by Teddy Cambosa
This solution integrates Salesforce Financial Services Cloud with Temenos’ digital banking platform, giving customer-facing teams in banks a holistic view of their customers.
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OSF Digital and Datarati
OSF Digital acquires Salesforce partner Datarati
Posted on January 24, 2022
by Teddy Cambosa
The acquisition is part of OSF Digital's global strategy to scale locally and regionally throughout different markets.
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Accenture-Interactive-Tambourine-Acquisition-Japan
Accenture to acquire Japan-based commerce CX agency Tambourine
Posted on November 19, 2021
by Teddy Cambosa
Through the acquisition by Accenture, Tambourine will enhance the world-class suite of sales and commerce transformation services,
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Social-Beat-Salesforce-Marketing-Automation
Social Beat enters partnership with Salesforce for marketing automation
Posted on July 19, 2021
by Teddy Cambosa
Social Beat's partnership with Salesforce aims to accelerate marketing automation endeavors across leading brands in India.
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