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Tag: Customer experience

CX tech InMoment opens new Singapore data center
CX tech InMoment opens new Singapore data center
Posted on August 12, 2021
by MARKETECH APAC
InMoment aims to accelerate its growth and support its expanding client base in the SEA region.
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yellow.ai-Series-C-Funding-Customer-Experience-Automation
CX automation platform yellow.ai raises US$78.15m to amplify global presence
Posted on August 6, 2021
by Teddy Cambosa
Yellow.ai will use the funding to strengthen its presence in more than 50 countries, including in the Southeast Asian region.
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dentsu-Insider-Customer-Experience-Partnership
dentsu, Insider ink partnership for CX solutions
Posted on July 29, 2021
by Teddy Cambosa
Said partnership entail the combination of dentsu's client support and Insiders' cross-channel marketing platform.
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SleekFlow expands to Malaysia and Singapore
All-in-one social messaging platform for businesses, SleekFlow, expands to MY, SG
Posted on July 21, 2021
by MARKETECH APAC
HK-based SleekFlow helps companies streamline customer communication in leading messaging apps through a unified platform.
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scoot x insider
SG airline Scoot partners with cross-channel marketing platform Insider to boost CX
Posted on July 19, 2021
by Kathleen Murata
Singapore's airline Scoot has teamed up with cross-channel marketing platform Insider, to bolster CX on its digital channels.
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How the pandemic transformed the customer experience agent into empathetic community manager
How the pandemic transformed the customer experience agent into empathetic community manager
Posted on July 16, 2021
by MARKETECH APAC
At the end of the day, the complex consumer that embodies a multitude of attitudes just wants, above all, to feel understood.
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Sitecore-Saurabh-Pandit-VP-Asia
Sitecore appoints new VP for Asia in quest of CX, digital transformation expansion
Posted on June 29, 2021
by Teddy Cambosa
Pandit, an IT and cloud executive, has been appointed by Sitecore to be its VP in Asia, expanding its CX and digital transformation services in the region.
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LivePerson-APAC-SVP-Ian-Kinsella
Conversational AI company LivePerson hires former Adobe exec as SVP for APAC
Posted on June 24, 2021
by Teddy Cambosa
Former Adobe exec Ian Kinsella is appointed as the new SVP for LivePerson in APAC.
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Yellow.Ai-CX-Automation-Voice-AI-Feature
CX automation platform yellow.ai rolls out AI-powered virtual assistants across SEA market
Posted on June 21, 2021
by Teddy Cambosa
Using proprietary voice AI technology, yellow.ai shows versatility for businesses looking to improve their customer experience scheme in their business.
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H&R Block and InMoment
Professional services H&R Block Australia taps InMoment to boost CX
Posted on June 3, 2021
by Kathleen Murata
The partnership with InMoment aims to strengthen H&R Block Australia's current Voice of the Customer program.
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