Tag: Customer experience
The online marketplace is highly fluid, transforming by the minute according to consumers' holy grail at the moment. In order to keep up, brands must continually audit and listen to consumers' desires and pain points.
The partnership of GrowthOps and Alida aims to improve customer experience strategies among businesses in the APAC region.
According to Forrester's CX, NAB improved its CX quality the most with a 6-point increase over last year, propelling the bank from third to first place.
Denise Miura has 17 years of prior leadership experience at MarkLogic before being appointed to Medallia.
With Qualtrics, Aviva Singlife will be able to deliver premium financial services support and products aligned to the customers’ needs.
The Housing Industry Association aimed to provide a connected digital experience to its member businesses across the country.
The report from Zendesk shows how APAC businesses ought to improve their CX investment amid challenges brought by the pandemic.
Alida notes in their latest CX report that brands need to improve more on their strategies that speaks best to their customers' needs.
In order to deliver a frictionless experience, one must treat each CX touch point with as much detail so as simple as providing cloud agreements make a difference.
Varun Sharma brings with him more than 18 years of experience in customer experience, digital, and hi-tech industries.
![[Study] Hong Kong consumers trust issue](https://marketech-apac.com/wp-content/uploads/2026/07/Study-Hong-Kong-consumers-trust-issue.webp)