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Platforms Featured Southeast Asia

E-commerce enabler Synagie unveils incubation programme for TikTok Shop

Singapore – E-commerce enabler in SEA, Synagie, has unveiled its regional TikTok Shop Incubation Programme, which has been established with the aim of helping brands to accelerate their digitalisation and to jump-start their social commerce journey by onboarding onto TikTok’s latest commerce solution.

The programme will be immediately available to the 600 brands Synagie manages and to incoming brands looking to expand onto TikTok’s dynamic content channel. As part of the programme, the company will be waiving platform management fees for brands and sellers for up to six months or until a predetermined level of sales is achieved, whichever comes first. Other initiatives such as training sessions and workshops organised in collaboration with TikTok will also be part of the programme and Synagie’s offerings to brands.

Since 2021, TikTok Shop, which enables merchants to integrate their e-commerce infrastructure with Open API and sell their products across the TikTok ecosystem, has been progressively rolled out across SEA and is now available in six countries, namely Singapore, Malaysia, the Philippines, Indonesia, and Vietnam, as well as Thailand.

Pei Gy Wong, Synagie’s vice president for channel development and store management, shared that they have worked closely with TikTok Shop teams across the region since the pilot to integrate their backend systems, and they now offer brands and sellers a seamless and secure way to onboard and manage this channel with their existing digital commerce touchpoints. 

“With the extended platform management fee waiver, we aim to nurture the spirit of partnership as we explore this new digital frontier together. Further, with the rise of social commerce in the region, we felt it would be important to help our brand partners explore this avenue to enhance their digital commerce strategies,” said Wong.

As a TikTok Shop Partner (TSP) and content agency partner within its multi-channel network, Synagie offerings are able to address TikTok commerce’s challenges of fulfilment and logistics. The integration of Synagie backend with TikTok Shop will provide end-to-end ecosystem support for brands and sellers, similar to its services across other digital commerce platforms.

Moreover, with video content being a requisite for TikTok Shop, Synagie’s curated content packages are available to brands looking for additional support. Synagie maintains a database of close to 6,000 nano and micro-content creators across SEA who will be able to help brands curate content. It is currently retained by brands such as Nike, Kiehl’s, Shiseido Group, KOSE and Philosophy to create video content and produce live stream shows regularly.

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Platforms Featured Southeast Asia

TikTok launches online marketplace, TikTok Shop, in PH

Manila, Philippines — TikTok, the popular short-form video platform, recently launched its online marketplace, TikTok Shop, in the Philippines. Through this brand new e-commerce platform, TikTok Shop aims to open up more business opportunities for brands and small- to medium-sized enterprises. All these, whilst providing a fresh new shopping experience for users and opportunities for local content creators alike.

TikTok Shop in the Philippines aims to provide local businesses with a new avenue for reaching out to customers. It also aims to make purchasing possible and more accessible for Filipinos without leaving the mobile entertainment platform. At TikTok Shop in the Philippines, users can purchase items from various categories of products including fashion, home and living, beauty and personal care.

Meanwhile, merchants will be able to enjoy zero commission fees on the platform for selected products whilst payment service fees are capped at one per cent to payment service partners. TikTok Shop products can be purchased through product anchors embedded in short videos, live streams, and the TikTok Product Showcase tab of a merchant’s TikTok page, making it easy for users to be entertained and yet shop at the same time.

Last June 15 to 21, TikTok Shop held its maiden mid-year sale in the Philippines, highlighted by super deals and users enjoyed up to discounts and subsidised shipping and first-time buyers received coupons and discounts.

Celebrities and top content creators joined the very first sale, including actress Glaiza De Castro, TV host Macoy Dubs, and content creator Alfea, who did key live sessions and short video posts via TikTok Shop.

Kimberly Duyag, CEO of local cloth and garment brand KILY.PH, shared her experience, “Many sellers have been surprised by the platform’s support, especially the free shipping vouchers and discount promotion. Plus it also enables merchants, brands and creators to showcase and sell their products directly on TikTok via feed, content or live stream.”

The week-long mid-year sales campaign saw TikTok Shop Philippines gain a 33% growth in its daily gross merchandise value. The e-commerce platform’s number of daily orders likewise jumped by 29%, while the volume of live stream climbed 36% compared to the previous week.

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SME Featured Southeast Asia

TikTok unveils new multi-channel programme for SMBs in Asia

Singapore TikTok has introduced Follow Me, a multi-channel global programme aimed at driving awareness and helping small-and-medium businesses (SMBs) in Asia leverage the power of TikTok to drive business success. With Follow Me, brands will be able to integrate the diverse and creative formats available on TikTok into their marketing strategies to involve, connect, and engage with the massive audience base available on the platform.

The 6-week program will run from end-June to early August and provide SMBs with guidance on how to get started on TikTok as well as tips and insights from existing users on the platform. In other words, Follow Me will serve as a guide for SMBs looking to translate their stories into creative videos and build their own community on the platform.

Esme Lean, head of small and medium businesses at TikTok APAC, shared, “SMB owners wear an endless number of hats ‒ from CEO to head of marketing to being a friendly neighbour and pillar of support to their peers. We recognise that many of them have a lot to juggle, and Follow Me will provide SMBs with the knowledge and understanding they need of TikTok to effectively utilise it as a launch pad to supercharge their growth.” 

With the platform’s large, multi-layered ecosystem of creators and communities, this programme will help SMBs get acquainted with newfound consumers as they discover new brands and share these fresh finds with others.

To help SMBs access the resources to kickstart their journey on TikTok, TikTok is creating a dedicated splash page on July 7 that includes tutorials from other small businesses from the region – namely beauty, health, and wellness company Fondokmai, sauce producer Purefoods, learning centre Step Up English, cosmetic brand Alive Lab, bakery Goldelucks, and handbag brand Oktaviana Tas Grosir – where they will be charting their personal journeys on TikTok, on top of providing tips on how to best tap into the power of community and entertainment to win the hearts of consumers online.

The splash page will curate different learning roadmaps based on visitors’ goals, in addition to directing SMBs to a 6-week email series that will outline the best practices for running their first-ever TikTok campaign as well as integrating their brand’s story into their videos. This will include directions to set up a free Business Account, access to the Creative Centre for content inspiration, and insights into how TikTok’s Ads Manager and Promotion features can be leveraged to further reinforce campaign outcomes.

Nitchakran N., VP of Purefoods, shared, “TikTok has definitely been a strategic partner for us at Purefoods. This powerful platform has supported us in creating authentic connections with our customers – acting as a key communication tool, in addition to a future sales channel. The support from TikTok has enabled SMBs like us to be stronger and we are truly grateful to have this partnership in place.”

Regina, owner and founder of Oktaviana Tas Grosir, commented, “TikTok is definitely the best marketplace for small businesses like mine. I’m grateful and overwhelmed with this growth opportunity as well as the huge number of orders coming in from TikTok every day, so much so that we’ve had to open three additional warehouses, on top of expanding our team.”

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Platforms Featured Southeast Asia

TikTok celebrates Pride Month via Sama-sama tayo #PrideTogetherPH creator livestream event

Manila, Philippines — TikTok, a leading destination for short-form mobile video, celebrates this year’s Pride Month by promoting inclusivity. The platform aims to champion individual expression while also spotlighting the strength of the LGBTQIA+ community.

To officially kick off the month of June, TikTok launched this year’s pride month campaign with the official hashtag, #PrideTogetherPH.

TikTok continues to serve as a safe space for the LGBTQIA+ community where users can engage and build relationships with key figures and advocacy organisations. For interested users, they can join in on the discussion and catch the Sama-sama tayo #PrideTogetherPH live stream on June 15, 17, 22, and 24.

The live broadcast will compose numerous prominent LGBTQIA+ creators including Show Suzuki, Roanne and Tina, Rica Salomon, and Miko Esjay together with various music artists like Paul Pablo, SILVY, and Anne Marie.

In addition to the jam-packed events, anticipate a well-rounded discourse with a specially curated digital content series named #QueerTalk with OxfamPH and #ATBPride with LoveYourselfPH. Both are video series expounding more about LGBTQIA+, Sexual Orientation and Gender Identity Expression Equality Bill, and different gender identities in the LGBTQIA+ community.

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Platforms Featured Global

Hootsuite announces integration with TikTok

Vancouver, Canada – Global social media management platform Hootsuite has joined the content marketing speciality within TikTok’s Marketing Partner Program. As an official badged partner, Hootsuite has launched an integration that enables its customers to effectively manage, execute and optimise their TikTok content alongside their other platforms, from one integrated tool.

To empower businesses to explore the vast potential of this immersive platform and ease the transition for marketers looking to scale content creation, Hootsuite will be guiding its customers through this integration, one step at a time. Hootsuite will be helping its customers become creatively courageous on TikTok by launching a full suite of educational resources.

Maggie Lower, chief marketing officer at Hootsuite, said, “It’s safe to say that this partnership with TikTok has been much anticipated—as much for Hootsuite as for our customers. We’ve watched as video content has grown into a powerful tool that successful brands use to socialise with the world, and have identified the pain points our customers face in creating this type of content.I am beyond thrilled that Hootsuite can now play a more direct role in helping businesses become fearless on this unique, rapidly evolving digital platform.”

By way of the new integration capabilities, customers will now have the ability to elevate their content sharing experience on TikTok, and feel empowered to take the leap with Hootsuite as a trusted partner.

Meanwhile, Melissa Yang, head of ecosystem partnerships at TikTok, commented, “At TikTok, we are always looking for ways to make it easier for brands to develop great content that resonates with their communities. We are excited to welcome our new content marketing partners into the TikTok Marketing Partner Program, and to be collaborating with some of the most trusted partners in the industry.”

She added, “These partners will provide marketers with simple, effective tools to help them to regularly publish content, gain valuable performance insight, and meaningfully engage with their communities.”

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Platforms Featured Global

WooCommerce unveils new extension ‘TikTok for WooCommerce’

San Francisco, USA – WooCommerce, the open-source eCommerce platform, has announced a strategic partnership with TikTok to connect the 3.7 million Woo-powered stores and the TikTok community with a new, official extension TikTok for WooCommerce – available now in the WooCommerce Marketplace. The new extension allows merchants to sync their catalogue to TikTok and promote their products via ads to its one billion active global users. 

Merchants can now create native, shareable ‘in-feed’ TikTok ads directly from their WooCommerce dashboard – including an embedded Smart Video Generator that simplifies the process by producing video ads using existing product images. The integration also allows for an advanced TikTok pixel to be used on a merchant’s website for ongoing campaign performance tracking.

The integration will offer priority access to all of the eCommerce features TikTok plans to release in the upcoming months.

Melissa Yang, head of ecosystem partnerships, TikTok, shared, “The TikTok community loves to discover new businesses and products, and we’ve seen countless merchants grow their audiences by embracing the creativity and authenticity of the TikTok platform. We’re thrilled to partner with WooCommerce to help their merchants build meaningful presences and drive sales on TikTok.” 

Yang added, “TikTok is the fastest-growing advertising channel for merchants to take advantage of, it was the top app by worldwide downloads in Q1 2022. Through our partnership, we’re bringing merchants direct access to TikTok ad tools, including enablement and education to getting started.” 

Meanwhile, WooCommerce merchant Button Poetry, which produces and distributes poetry media, commented, “It is an exciting tool that lets us connect to one of our most engaged fan bases. It is easy to use and slick. We’re very excited about expanding our reach with TikTok,” said WooCommerce merchant Button Poetry, which produces and distributes poetry media.

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Marketing Featured Southeast Asia

Lion & Lion celebrates Raya without borders on TikTok

Kuala Lumpur, Malaysia — Lion & Lion launched the #RayaNiSayaRindu initiative on Tiktok to extend the Eid al-Fitr festivities with foreign workers in Malaysia, and their loved ones in their respective home countries. In line with Lion & Lion’s tagline of being ‘Made To Impact’, the creatively-driven, digital-first agency had tall ambitions to act on their belief that everyone should be able to celebrate Eid – regardless of their nationality, culture and status.

The #RayaNiSayaRindu campaign was launched on TikTok on May 1 2022 with a series of nine emotional stories told in Bahasa Indonesia, Urdu and Bengali – the most common languages spoken by foreign workers in Malaysia.

Based on local insights, the emotional stories hinged on the people, rituals and practices foreign workers missed the most as they celebrated Eid in Malaysia. Each emotional story drove users to the @RayaNiSayaRindu account on TikTok.

Claudia Low, regional head of creative content of Lion & Lion, said, “Foreign workers make up a large part of our labour force in Malaysia, many of whom come from Indonesia, Pakistan and Bangladesh.”

“As we were working on client campaigns that centered upon 2022 being the first year Malaysians could balik kampung (return to one’s hometown) to celebrate with their loved ones in person since the pandemic, we couldn’t help but notice that not everyone shared the same luxury. Especially with Labour Day falling the day before Hari Raya this year,” Low said.

According to her, they assembled a small, creative task force of culturally diverse Lions with personal connections to these communities to craft their stories as well as to share their truth and make an impact within these foreign worker communities.

Ham Maghazeh, regional director of social media for Lion & Lion, shared, “We chose to run our campaign on TikTok based on our deep understanding of our target audience. From our insights, we learned that entertainment through social media is an integral part of their everyday life, indicating that many of the foreign workers we wanted to reach out to are active on TikTok.

On the results, Maghazeh said, “Although TikTok is normally used to share humorous or fun content, we decided to disrupt the channel with emotional stories in order to capture attention and encourage participation. Our thinking paid off, because, in only four days, we grew our community from 0 to 1,300 followers, with every one of our stories gaining more than 1,000 views.”

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Platforms Featured Southeast Asia

TikTok launches second edition of ‘Youth for Good’ program

Singapore — Mental well-being and online wellness are subjects that the majority of internet users need to be mindful of and informed on. That’s why TikTok, the leading destination for short-form mobile video, has unveiled the second edition of Youth for Good, its flagship educational program that seeks to raise awareness of mental health and cyber wellness issues amongst Singaporean youths.

TikTok joined hands with the Ministry of Culture, Community and Youth, Ministry of Education, National Youth Council, and the Infocomm Media Development Authority (IMDA) to maximize the reach of the program.

This year’s edition of Youth for Good will be launched in conjunction with IMDA’s Digital for Life Festival, where there will be several in-person workshops led by TikTok Youth for Good creators and non-profit partners on May 21, May 28 and May 29 each morning. They will drive open and empathetic conversations on achieving balanced mental well-being; how online platforms can be used to encourage help-seeking behaviour and provide help; as well as educate on alternative mental wellness boosting therapies.

The second edition will be officially announced on May 22 at a live, youth-led panel during IMDA’s Digital for Life Festival, moderated by TikTok wellness creator and other notable individuals supporting the program. As part of its efforts to empower youths to speak on issues close to their hearts, the panel will discuss how best to navigate the good and the bad in the online world as well as ways Singaporeans can pitch in to build a better and safer digital space for all.

Teresa Tan, head of public policy of TikTok SEA and Singapore, said, “At TikTok, we are committed to building a safe online space, where our users feel empowered to express themselves authentically, learn from others, and speak frankly about important issues facing youths today, such as digital wellbeing and mental health.”

Tan added, “With the support of our partners such as IMDA and our non-profit partners, we hope to continue the momentum from our success last year.”

Simultaneously, Dawn Low, cluster director for digital readiness and digital for Life Programme Office, shared, “We thank TikTok and all partners for joining us in building a digitally inclusive society by organising the workshops at the inaugural Digital for Life Festival, enabling our youths to learn how to use online platforms to amplify the importance of mental well-being specifically in the areas of digital wellness education.”

Until June 5, Singaporean youths aged between 19 and 34 years can apply via the TikTok to join Youth for Good and become wellness educational content creators on TikTok. Participating youths will undergo a specialised training program from June 20 to August 15, 2022.

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Platforms Featured Southeast Asia

31st SEA Games taps TikTok as official partner

Singapore — The popular short-form mobile video platform, TikTok, has announced its partnership with the 31st Southeast Asian (SEA) Games. The biennial multi-sports event, which will be held in Hanoi, Vietnam, will run from May 12 until May 23.

As the event’s official supporter, TikTok will bring the latest sports highlights even closer to passionate fans in Singapore through shared and LIVE video content from official authorities and news media partners, geared toward spotlighting homegrown athletes across a diversity of sporting events. Users on the platform can also expect up-close-and-personal interactions with the local team as well as opportunities to showcase their support from home via specially designed in-app effects and initiatives.

Doreen Tan, user and content operations manager of TikTok Singapore, said, “The SEA Games is an exciting highlight on the regional sporting calendar for both athletes and fans.”

Tan adds, “TikTok has become a vibrant home for the sports community and, as the Official Supporter for the 31st SEA Games, is proud to be able to bring these memorable moments closer to Singaporeans, especially as the entire nation comes together to celebrate and cheer on our local athletes.”

Throughout the games, TikTok users will be able to reach and engage with millions of other SEA Games fans via the official hashtag, #SEAGames31. For Singaporeans, citizens can tap into the local hashtag, #GoTeamSG, to follow all the latest news and highlights about their home team, such as match updates, re-plays, trick shots, and more across the entire sports season.

Fans can also tap onto the newly launched in-app effects to celebrate the multi-sports event in style. These include effects such as clappers and confetti to cheer the team on as well as a fun augmented reality tool, launched in partnership with the Ministry of Culture, Community and Youth, that matches users with a SEA Games sport – from swimming, canoeing, fencing, and more.

TikTok has also collaborated with official authorities and hundreds of athletes across SEA like Quah Ting Wen, Quah Jing Wen, and Quah Zheng Wen, to name a few, to bring fans live updates from training, events, and celebrations, and sneak peeks into the lives of national athletes. Tiktok encourages users to use this as an opportunity to also engage with their favourite national athletes on the platform.

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Technology Featured Global

IAS expands tie-up with TikTok to add media solutions for brands

Singapore – Global digital ad verification company Integral Ad Science (IAS) has expanded its partnership with short-video sharing platform TikTok to add new services, which will allow IAS to measure viewability, invalid traffic (IVT), and app-level brand safety, allowing brands and agencies globally to effectively monitor the quality of their media buys on TikTok’s platform.

Through this, IAS will now be providing advertisers with trusted, third-party measurement powered by the Open Measurement Software Development Kit (OM SDK), giving marketers ultimate transparency and confidence around campaign performance. Governed by the IAB with IAS being a founding member, the OM SDK is designed to facilitate transparent third-party viewability and verification measurement for ads served to mobile apps and open web environments. 

Moreover, the offering will be providing granular reporting with 24/7 access to the IAS Signal UI, allowing advertisers to take action and stay informed on campaigns. By partnering with IAS, marketers will now have access to an increasingly comprehensive set of solutions to manage their advertising campaigns on TikTok.

Lisa Utzschneider, IAS’ CEO, commented that they are excited to offer marketers an increasingly comprehensive set of IAS Media Quality Solutions to manage their advertising campaigns on TikTok.

“It is more important than ever for marketers to engage with users on social platforms and ensure that their ads appear next to brand safe & suitable content on a global scale. We are thrilled to deliver a holistic solution on TikTok and provide new levels of transparency and precision for these campaigns,” said Utzschneider.

Meanwhile, Melissa Yang, TikTok’s head of ecosystem partnerships, shared that they are thrilled to build on their partnership with IAS and introduce new solutions that give brands the confidence to scale their businesses and audiences on TikTok.

“Through this expansion, brands and advertisers around the world will have access to IAS viewability measurement to monitor the quality of their campaigns on our platform. We’re excited to see how this will usher in new levels of transparency and success for our clients,” said Yang.