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Tag: Report

Nearly half of Singaporeans are likely to buy soft drinks during CNY: report
Nearly half of Singaporeans are likely to buy soft drinks during CNY: report
Posted on February 12, 2024
by Teddy Cambosa
While both men and women were equally likely to buy soft drinks, there were some differences among the age groups. Young adults aged between 18-24 were more likely than others to say this (53%), whilst adults aged 55 and above were more likely to not purchase soft drinks during this time.
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This comprehensive guide invites retailers on how to create impactful digital CX strategies
Posted on February 8, 2024
by Aliza Carmona
Global cloud communications platform, Infobip has launched the marketing guide ‘What Customers Want (A Retailers Guide to Digital Customer Experience)’, to offer businesses a simpler way to understand what shoppers want and what solutions and tools they can utilise in order to successfully answer these...
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80% of APAC customers are likely to take their business elsewhere after poor experiences: report
80% of APAC customers are likely to take their business elsewhere after poor experiences: report
Posted on January 26, 2024
by Teddy Cambosa
In connection to this, the report stated that APAC consumers claim that their poor experiences are mostly consisted of long wait times when speaking with an agent (63%), no way to speak to customer service via voice/phone (59%), lack of 24/7 support availability (48%) and lack of self-service support...
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Shipping
Majority of APAC consumers now prefer product value over promotions when shopping
Posted on January 23, 2024
by Aliza Carmona
Around 79% of consumers in APAC are influenced by non-promotional content that shows a product’s value rather than discounts, a report from TikTok revealed.
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Dentsu Creative's latest report focuses on actively pursuing the vision of the future amongst the industry
Posted on December 11, 2023
by Teddy Cambosa
 In an era of increased uncertainty about the future, "The Futures Less Traveled" urges brands and enterprises to use the opportunity to craft, innovate, and actively pursue the vision of the future they want to see. 
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Carousell Group launches report centred on championing sustainability through second-hand transactions
Posted on December 11, 2023
by Aliza Carmona
Multi-category classifieds and recommerce marketplace Carousell Group has launched its ‘Circular Economy Impact Report’ that showed how secondhand transactions have made a positive climate impact in greater Southeast Asia.
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Online advertising in AU grows as expenditure hits $3.732b for Q3 2023: report
Online advertising in AU grows as expenditure hits $3.732b for Q3 2023: report
Posted on December 1, 2023
by Teddy Cambosa
Specifically, the data suggests that total expenditure by category in Q3 2023 quarter was $1.630b for search and directories, $1.451b for general display and $649.2m for classifieds. 
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Nearly half of APAC brands lack a central data storage for CX delivery: report
Nearly half of APAC brands lack a central data storage for CX delivery: report
Posted on November 23, 2023
by Teddy Cambosa
Specifically, the report found that 46% of brands in APAC said they do not have a central data storage required to deliver a competitive customer experience, with only 58% indicating that they had an annual budget of US$100,000 or less for contact centre solutions.
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Philippines targets double digital economy growth by 2025, outpacing SEA nations: report
Posted on November 22, 2023
by Azunta Gaviola
Manila, Philippines – Following the significant digital participation of AI, Google’s latest e-Conomy report for Southeast Asia revealed the accelerated growth for Philippines is expected to reach double digital growth from 2023 to 2025, positioning itself as one of the region’s fastest-growing economies....
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Nearly half of consumers in Thailand trust GenAI’s capabilities for use: report 
Posted on November 21, 2023
by Aliza Carmona
Almost half, or 44%, of Thai consumers are more trusting of GenAI’s content, and 42% believe it is safe for use, a report from Publicis Sapient revealed.
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