Platforms Featured East Asia

Disney+ to roll out in South Korea, Hong Kong, and Taiwan

Hong Kong – As part of strengthening their presence in Asia-Pacific, streaming service Disney+ from global media enterprise The Walt Disney Company has announced that they will roll out to the markets of South Korea, Hong Kong and Taiwan in November 2021.

Said announcement was made during the recent calls of the company regarding their Q3 earnings.

In addition to this announcement, Disney+ Japan will also be expanded to feature additional general entertainment content in October 2021.

To date, Disney+’s presence in the Asia-Pacific region includes the markets of Australia, New Zealand, Japan, Singapore, India, Malaysia, Indonesia and Thailand.

According to Luke Kang, president at The Walt Disney Company Asia Pacific, the response towards Disney+ across the region has exceeded the company’s expectations, as consumers seek diverse entertainment content and are drawn to their portfolio of brands and franchises.

“We are pleased with the subscriber growth and partnerships forged in markets, and look forward to engaging with more consumers across the region – through unparalleled storytelling, creative excellence and cutting-edge content delivery,” Kang said.

Said endeavor by Disney+ best reflects the duties of Kang when he was appointed to the current position last December 2020, including duties of managing Disney’s media networks, direct-to-consumer offerings including Disney+, media distribution and motion picture businesses.

Disney+’s current content portfolio includes a wide selection of films and episodes of content from Disney, Pixar, Marvel, Star Wars, National Geographic and Star, as well as including local and regional content in the region. Globally, Disney+ is currently available in 61 countries and 21 languages across North America, Europe, Asia Pacific, and Latin America.

Marketing Featured East Asia

Improved retail service top factor of Taiwanese’s high likability towards FMCG brands: study

Taipei, Taiwan – The fast-moving consumer goods (FMCG) scene in Taiwan has been majorly dominated by local-grown brands, with a greater inclination to dairy products and beverages, the latest data from Kantar’s Brand Footprint report shows.

Leading the list is homegrown brand I-Mei Foods, a well-known milk processor company in the country; followed by Kuang Chuan, another milk brand; and Fresh Delight, a beverage company. Coming up next on the list is local food production company Uni-President, dairy company Wei Chuan Lin Feng Yin, and dairy brand Chui Sui, which is part of the Uni-President company group.

Only two global brands made it as the top FMCG brand choice among Taiwanese, which includes Quakers, Kirkland Signature.

Such high preference to local brands, according to Kantar, can be largely attributed to the rise of retailers in the digital age in Taiwan, and coincidentally the top-three choice brands are well-known retailer staples. According to them, retailers drove growth in consumer purchases via a digital approach – apps, payments and CRM to link the consumer journey. This demonstrates that private labels are now able to meet consumers’ expectations and get the balance between quality and price right. In 2020 they were able to recruit and drive repeat purchases.

Uni-President’s beverage lineup CH’UN CHI CHA ranked as the top beverage brand choice in Taiwan, followed by local beverage brand Hey Song and Super Supau. Global beverage brand Coca-Cola followed suit, then Vitalon Ochaen, a tea beverage brand.

In terms of dairy and dairy substitute products, Kuang Chuan takes the lead, followed by I Mei and Fresh Delight. This is then followed by Wei Chuan Lin Feng Yin and Uni-President’s Chui Sui.

Kantar notes that the reason why Coca-Cola managed to be alongside local brands is due to Coca-Cola’s campaign in 2020 focusing on Taiwan’s cities using local languages to build strong engagement with consumers. 

I Mei also takes the lead in the food category ranking, followed by frozen foods manufacturer Laurel and food brand Uni-President, as well as potato chip brand Lay’s and local food brand TAI SUN.

In the health and beauty category, women sanitary brand Sofy takes the lead, followed by global sanitary brand Kotex and beauty brand Carnation (KNH). Toothpaste brand Darlie follows the list, and global hygiene brand Colgate. For the homecare category, on the other hand, global tissue brand Kleenex tops the list, followed by local tissue brand Andante and De Yi. 

“Brands won through agile adoption and disruption, catering to the growing demand for convenience and by accelerating innovation to win new consumers. In an era driven by data, Kantar is uniquely placed to connect the dots through the consumer journey and link everything back to real purchases to uncover your next growth opportunity,” said Jason Yu, managing director for Greater China Worldpanel Division.

Marketing Featured East Asia

Banked Taiwanese nod to baring financial info if for personalized offers: survey

Taiwan – Brands and services are often expected to be mind readers. A number of times, consumers don’t always know what they want, until you show it to them, but that brands must also act sly – not all times are consumers willing to ‘cooperate’ and ‘talk’ with brands, and they just want their needs to be handed on their laps–ASAP. 

A new insight from a report done by global analytics firm FICO points out that it might just be the opposite for the said customer-brand relationship. 

First, about 73% of Taiwanese consumers say they are not satisfied with generic credit offers from their bank. With this, it came out that one in five Taiwanese are “very willing” to offer more financial information to be granted preferential pricing, while half are “somewhat willing” to do so.

According to the report, many banks in Taiwan do not have a comprehensive pricing strategy that aligns with the organization’s overall business strategy, yet customers are extremely willing for banks to make them offers that consider their total customer relationship. 

The report notes that innovative pricing strategies have been the name of the game in the industries of airline, ride-sharing service, and insurance and that it’s safe to say that banks are lagging behind.

“Clearly there are opportunities for banks to move past single-product pricing and engage in improved cross-selling and increased product penetration. Banks may have gotten away with this so far due to the high inconvenience cost for customers of moving to a competitor, but with increased competition and the regulatory trend of open banking, we see this changing quickly in the next three years,” said Aashish Sharma, FICO senior director of decision management solutions in Asia Pacific.

Another finding from the report agrees with the call for personalization, where more than half, or 53% of Taiwanese, had a positive reaction to offers that took into consideration their circumstances. 

APAC banking customers are very receptive to personalized credit offers

The study was conducted across 10 countries in Asia Pacific, and it found that there had been broad discontent from consumers in the region with the experience of taking up new products. About 34% said they were not offered any attractive incentives such as better rates, and gifts, while 31% said the bank failed to offer them a superior product to the one they applied. Meanwhile, 28% said the bank failed to offer any additional products to their liking.

“Lenders are cognizant that to compete effectively in today’s retail financing environment, speed to market and pricing features may be insufficient and the greatest value-add is centered on products that are bespoke and tailor-made to meet the specific needs of the customer,” Sharma said.

Technology Featured East Asia

Big data Vpon, adtech Hivestack to advance data-driven DOOH targeting in HK, Taiwan

Taipei, Taiwan – Asia-centric big data company Vpon has announced a new partnership with global adtech company Hivestack to amplify data-driven digital out-of-home (DOOH) advertising across the markets of Hong Kong and Taiwan.

Said partnership merges Vpon’s extensive mobile location data enables precise audience targeting X Hivestack’s programmatic digital out-of-home technology. Furthermore, said partnership brings together Vpon’s extensive location data with the targeting and measurement capabilities of Hivestack’s demand-side platform (DSP).

This then allows Hivestack’s advertising clients to deliver contextually relevant out-of-home messaging to different segments of consumers in Hong Kong and Taiwan.

Hivestack’s DSP creates accurate custom segments by geofencing places of interest frequented by a brand’s target audience. The data will be leveraged to build hourly device concentration scores for each DOOH asset and activate screens where a high concentration of devices has been previously observed. Hivestack’s platform uses market-leading technology to activate the right DOOH screens at the right time, using billions of anonymous data points from mobile location ID’s. 

Arthur Chan, COO of Vpon, comments that their company’s effective and customizable data products are the ‘perfect accompaniment’ to Hivestack’s unique programmatic technology, which uses location data to activate digital screens in real-time based on behavioral patterns and movement.

“The partnership presents an exciting opportunity for marketers in Hong Kong and Taiwan to combine our far-reaching data sets and expert analytics with Hivestack’s market leading DSP to identify and reach the most relevant audience for their campaigns with high impact out-of-home advertising,” Chan stated.

Meanwhile, Troy Yang, MD for North Asia at Hivestack, describes that Hong Kong and Taiwan are key markets for Hivestack and they are excited to partner with an innovative big-data company that is prominent in these countries.

“Vpon’s unrivaled mobile location data and capabilities will be a valuable addition to the Hivestack offering, enabling marketers to serve timely and compelling advertising to the right audiences at the right moment and in the right place, as well as to continually measure and optimize their out of home campaigns to maximize conversions,” Yang stated.

Platforms Featured East Asia

foodpanda opens new tech hub in Taiwan to boost tech talent pool

Taiwan – Top food and grocery delivery platform foodpanda has announced the opening of its new tech hub in Taiwan to scale up product innovation and platform optimization, as it continues to expand and grow across Asia.

According to data from INS Consulting, Taiwan sees more than 10,000 computer science graduates join the workforce each year making it an ideal center for the launch of a new tech hub. With this, foodpanda has decided to house new Taiwan-based engineering and product teams, and recruitment has already begun for key department roles, including digital innovation supervisors and front and back-end engineers. 

The new tech hub is part of the platform’s NT$610M investment plans for its food delivery business in the market, which was first announced earlier this year. It is slated to begin operations in the second half of 2021, with a focus on R&D in new technologies and enhancements to build a seamless user experience across its mobile and web applications.

Benjamin Mann, the chief technology officer of foodpanda, said that they are excited to launch the new tech hub in Taiwan, as an important base for data analysis and technology development in the food and grocery delivery space. 

“The Taiwan tech hub will offer an exciting opportunity for Taiwan-based tech and engineering talents to be a part of a leading, high-growth digital platform in Asia. We want to not only invest in the growing tech talent pool in Taiwan but also invest in the tech capabilities to support foodpanda’s growth across the region,” said Mann.

The launch of foodpanda’s new tech hub in the country comes after an exponential 2020 growth, as more riders, merchant-partners, and customers turn to online for food and daily essentials. Currently, foodpanda is operating in over 400 cities across 12 markets in Asia.

Platforms Featured Southeast Asia

This online platform lets filmmakers book locations for their film projects

Singapore – Renowned Singaporean filmmaker Lincoln Lin, known for multiple awards in Mumbai International Film Festival and Singapore World International Film Festival, has launched a global platform Filmplace, which provides filmmakers booking options for filming locations.

Filmplace is the Singaporean filmmaker’s first foray into business where the platform also aims to help the local community in earning revenue for their home spaces.

Through the platform, filmmakers can source for film locations within minutes rather than spending days with a fixer or location manager. Users are able to source locations from anywhere in the world.

“With Filmplace, the production companies can book venues for a few hours or even minutes within their fingertips and there is transparent pricing that is negotiable. In addition to that, there are fresh locations daily that these companies can choose from,” the company said in a press statement.

Filmplace has already been rolled out in Singapore, Malaysia, Taiwan, and South Korea with a supporting office in India. 

“Currently, production companies need to hire a location manager which costs $300-$500 per day to nail down a couple of locations. The companies will then need to receive the locations, so it is very labor-intensive and manual,” Lin commented.

According to Lin, homeowners can monetize their home spaces in the platform where hosts can earn $500 -$2000 for a month, or around $800 per 10 hours, a contrast to earnings from the booking platform Airbnb, where homeowners earn $50-80 per night.

Singapore filmmaker Lincoln Lin, who is also the CEO of Filmplace

In order to get someone’s space enlisted on the Filmplace platform, users must sign up and provide needed information such as pictures of the location that’s going to be listed and the pricing for the company to verify. 

Having reached more than 1600 users, the company said they are beginning to roll out more incentives and convenience for registered hosts.

From 1 January to 28 February 2021, venue owners and homeowners can enjoy reduced service fees from Filmplace for every booking. Regular hosts will be charged a 5% service fee instead of 12% and Pro Hosts will be charged a 3% service fee down from 9%.

With the Pro Host program, space and homeowners can enjoy getting their location featured more prominently on Filmplace. A tier-based rewards system will be introduced sometime mid-2021 so the more bookings that a host gets, the more discount they can enjoy on service fees from Filmplace.

Filmplace will also roll out a mobile app version of its platform this year .

Platforms Featured Southeast Asia

Foodpanda grows q-commerce, partners with 7-Eleven stores across SG, MY, PH, TW

Singapore – The global convenience store chain 7- Eleven has just been added on food delivery app Foodpanda, where users from Singapore, Malaysia, the Philippines, and Taiwan are now able to obtain their quick essentials from the store within the app. Foodpanda said about 2,500 7-Eleven stores across the said countries have been partnered for the new addition.

Foodpanda brings to customers hundreds of 7-Eleven items including hot food, ready-to-eat insta-meals, snacks and alcohol, and even pre-paid mobile phone cards.

In the beta phase for the store’s integration into the Foodpanda “shops” feature, the number of 7-Eleven orders grew by 50% month-on-month over the past six months.

7-Eleven stores on the app offer over 1,000 unique items on average across the four markets. In the Philippines, the largest variety available from a 7-Eleven store via Foodpanda is almost 1,600 unique items. In Taiwan, consumers have a preference for post-dinner orders from 8pm to midnight, especially for snacks.

Industry watchers like IGD have predicted growth in online grocery retail with more brick-and-mortar retailers partnering with delivery and technology companies to grow their online footprint, even prior to the COVID-19 pandemic. This is in line with the rise of the ‘convenience economy’ over the past few years, as consumers get accustomed to food and grocery deliveries.

The company said in a statement, “[This] partnership underscores Foodpanda’s dual focus on growing its core food delivery business as well as its q-commerce offerings.”

Technology Featured East Asia

Mobile ad tech Adludio expands operations to Taiwan

Taiwan – Global mobile ad tech company Adludio has announced that it has pivoted to tap into Taiwan’s rapidly-growing mobile gaming fanbase with the expansion of its operations to the region.

Adludio is a mobile advertising platform for delivering interactive creatives using gaming engine and artificial intelligence technologies. Following its launch in 2015, it has grown its presence across US, Europe, and Asia.

According to Adludio’s data, Taiwan is an emerging key market for mobile advertisers as the count of mobile phone connections in the country total 28.43 million, equating to 1.19 connections per person. Similarly, its gaming market shows great potential as it is expected to grow to $2.8 billion by 2021, with mobile games accounting for 60% of the revenue.

Benjamin Pavanetto, managing director for Asia commented on the growth opportunity the expansion offers, “Taiwan’s high internet penetration and fast-growing economic development makes it an ideal market for brands to effectively reach audiences digitally. The projected growth in Taiwan’s gaming industry also shows potential to create effective consumer engagement through gamified advertising.”

Meanwhile, Adludio’s Founder and CEO Paul Coggins said, “It is truly an exciting opportunity for us to expand into Taiwan. Taiwan is a market with extremely active mobile users, and Adludio’s mobile-first offering will bode well with creative and bold clients looking to increase their mobile performance and engagement.”

According to Coggins, the company is already working with clients such as LG, Audi and Cartier in Taiwan.

The Taiwan team will be led by Pavanetto who relocated from Singapore this year, alongside Adludio’s sales manager in Taiwan Clayton Chao.

Marketing Featured Southeast Asia

Malaysia-based eCommerce platform Youbeli partners up Taiwan’s PChomeSEA to augment product offerings

Kuala Lumpur, Malaysia – Home-grown eCommerce brand Youbeli has partnered with Taiwanese eCommerce platform PChomeSEA to bulk up its product offerings. 

Youbeli has listed electronics, health and beauty, and home and living to be the top categories under PCHomeSEA. Youbeli said that such categories were estimated to garner the highest traction among Malaysian shoppers as Taiwan is being recognized as among the top manufacturers of high-quality products in Asia.

To celebrate the partnership, both platforms will be offering free delivery nationwide with no minimum purchase. 

Chua Khai Suan, chief executive officer of Youbeli said that the long-standing bilateral relations between Malaysia and Taiwan in various aspects of the economy and social development has made Taiwan an attractive option for Malaysians to shop online.

“Malaysian online shoppers have become more sophisticated in their choices of products. With the current Movement Control Order (MCO) implemented as the government that encourages Malaysians to shop online, Youbeli has decided to secure this exclusive partnership with PChomeSEA. With the current FREE delivery promotion, we hope that Malaysian online shoppers will enjoy high-quality products while saving on postage,” said Chua.

Meanwhile, Managing Director of PChomeSEA Sam Tsai said, “Taiwan has built a reputable online shopping experience for the past 20 years with an annual eCommerce transaction that exceeds the annual transactions in all 10 countries in the Southeast Asian region. Therefore, we take pride in our Made in Taiwan (MIT) label that ensures affordable products without compromising on the quality. To date, PChomeSEA offers more than 5 million different products featured in more than 300 million listings,” 

Malaysian online shoppers can now start making purchases from PChomeSEA on Youbeli’s website and mobile app.

Platforms Featured Southeast Asia

Klook’s food, travel offerings can now not only be read, but also watched through new feature Klook Live!

Hong Kong – Travel and leisure booking platform Klook officially unveils the newest feature on its app, an interactive livestream called Klook Live!.

While users on Klook have only been enticed of new food and travel offerings via images and text on the app, users will now be able to view up-close the offerings through interactive and instant video content on Klook Live!. 

The feature has been formally launched in August in five APAC markets Hong Kong, Taiwan, Thailand, Singapore, and the Philippines.

During this period, Klook released a series of hyper-localized content on Klook Live!, featuring offerings from food and dining to hotel staycation packages, where the five markets have reported a 4 times average uplift in conversion rates. This is compared to in-app conversion rates on an average day.

According to the brand’s data, in Thailand, a staycation surprise deal has been sold out in just eight minutes, while in Singapore, two out of three staycation bookings made within 24 hours were direct conversions as a result of the livestream. Both countries also experienced about a two times uplift in revenue compared to an average day. 

Meanwhile in Hong Kong, a number of food and dining exclusive deals were snapped up in less than five minutes. 

With the new feature, the brand aims to introduce traveltainment, to which it refers to as a new form of immersive content that elevates users’ ways of discovering and booking both local and overseas hospitality offerings.

“The pandemic has made users even more critical and discerning when making a purchase. With Klook Live!, we enable users to gain a more authentic look at our offerings, as well as directly ask questions in real-time before buying,” said Marcus Yong, vice president of APAC marketing

“Our early success demonstrates that users are increasingly demanding a new way to discover things-to-do, starting from their backyard. It also signals that users prefer a more entertaining, social, and personalized customer experience,” added Yong. 

During the livestream on Klook Live!, customers can interact directly with merchants, express their feelings through emoji and polls, redeem exclusive promo codes and check-out; all while watching a live episode.

According to the company, Klook Live! is designed to cater to the region’s growing demand for online video content on mobile devices. It refers to a study by digital research brand eMarketer, that over 1.2 billion Asia-Pacific users consume video content on their mobile devices in 2019, and that this is expected to increase by over 75% to 1.6 billion by 2023. 

The company also looks to leverage the forecast that video content is expected to be a norm post-pandemic as people consume more video content. According to a study by market research firm Globalwebindex, Gen Z respondents said that they expect their increased levels of consumption of social media, videos, and streaming services to continue even after the outbreak. 

On the merchant side, Klook is confident that the new feature will aid vendors in targeting their audience reach which has proven trickier amid the pandemic. 

“With international travel restrictions in place, merchants require creative platforms to showcase their offerings to local audiences and encourage them to support local businesses that depend on tourism. With Klook Live!, merchants of all sizes can bridge that gap and build stronger connections with local users, boosting brand awareness and sales,” the company said in a press statement.

In the coming weeks, Klook Live! will be rolling out more content and products, including episodic programs to unveil a new local carnival in Taiwan and indoor recreational parks in Malaysia among others

Klook Live! can be accessed by downloading the Klook app on Google Play or the App Store.