Tag: TalkWalker

Vancouver, Canada – Global social media management company Hootsuite has announced that it is set to acquire Talkwalker, an AI-powered social listening solutions company. 

By acquiring Talkwalker, Hootsuite aims to help marketers unlock the value of social media relationships by having a combined social media engine that can turn insights into action into impact—all fueled by AI.

Moreover, its clients can expect having predictive analytics and social intelligence that can give forward-looking insights to get a head-start on a cultural trend before it starts and get a brand noticed in the larger conversation.

In addition, the combined capabilities of both companies will drive more qualified leads into a seller’s funnel from social through a deeper understanding of audience intent, as well as offer comprehensive reach across more than 100 social networks and 150 million websites.

Irina Novoselsky, CEO of Hootsuite, said, “We have had listening for years. But it was industry standard, just like everyone else’s. While that worked then, the industry is entering a new era of social media performance. To achieve this, we’re building a social media performance engine, a feedback loop where AI takes consumer data and generates insights for actionable strategies and measurable impact. The combination of social listening’s best insights technology, Talkwalker, brought into Hootsuite, will leapfrog the industry into the future of social marketing.”

Meanwhile, Lokdeep Singh, chief executive at Talkwalker, commented, “I am confident that this acquisition marks a significant milestone not just for Talkwalker, but for Luxembourg as well. It’s proof of the immense potential this vibrant ecosystem holds for nurturing and scaling startups into global tech leaders. Together with Hootsuite, we’ll continue to harness Luxembourg’s dynamic environment, propelling innovation, driving growth, and serving our customers, as we shape the future of social analytics and performance on a global scale.”

Singapore – As it gains more traction and public knowledge, the metaverse space opens limitless possibilities for brands and businesses alike. But because many still seem to be intimidated by its concept, how will marketers be able to instil their metaverse activations in their consumers and audiences? 

MARKETECH APAC, in partnership with consumer intelligence platform Talkwalker, gathered industry leaders to give light to this question through its recent webinar titled, ‘What’s NEXT 2023: Metaverse Marketing Activations in APAC’. Benjamin Soubies, managing director for APAC and Japan for Talkwalker, delivered a keynote presentation that tackled how metaverse can be leveraged to effectively engage communities. 

In his presentation, Soubies shared that the metaverse has paved the way for people to create connections that are even further engaging and with it, brands may be able to reach their consumers and potential consumers in more ways than earlier imagined. He also shared about the metaverse conversation hotspots in the APAC region, different ways brands are engaging their communities in the space, key features of metaverse brand campaigns, and the metaverse-gaming connection, amongst others.

“As more players join in the game, it is extremely important to leverage consumer insights in order to identify the most promising opportunities in the metaverse that you should be investing in,” he said.

To further discuss the topic, a panel discussion was conducted which was joined by industry leaders Ramakrishnan C.N., managing director for SEA and metaverse lead at Accenture Song, Amrita Mallik, vice president of HSBC, and Chris Gurney, group creative director for APAC at Virtue Worldwide. Each of them discussed the trends, opportunities, and challenges, amongst others, that the metaverse space presents to the marketing industry.

The experts also shared their insights on how to activate marketing campaigns in the space through their perspectives from the brand and agency sides as well as some metaverse marketing initiatives that have proven to be successful.

The webinar was attended by 180 professionals from various industries such as marketing, advertising, banking, and technologies, amongst others. Brands and companies ePLDT,  Inc., Estée Lauder, Metrobank, Netflix, Nielsen, Philips, Publicis Groupe, TBWA, The Coca-Cola Company, and VICE also took part in the event. The top markets present were Malaysia, the Philippines, and Singapore. 

Concluding the webinar, MARKETECH APAC’s Founder & CEO Joven Barceñas, who also hosted the webinar and moderated the panel discussion, remarked, “We began the discussion with the goal of discovering the different challenges and opportunities in the metaverse that await brands and agencies as we enter the new year filled with new trends. I am sure our audiences looking to adopt the virtual space are more than excited to explore the opportunities we’ve talked about.”

Soubies further commented, ”I hope the webinar gave some clarity to brands out there who are contemplating their own 2023 metaverse activations. After discussing the ways brands can engage communities in the metaverse, and hearing from our expert panelists on trends, opportunities and challenges in the space, it will be exciting to see how the newer players find their spot in the metaverse.” 

He also added that in order to succeed, brands and marketers must ensure that they have a solid understanding of their consumers to create “relevant and impactful” metaverse experiences.

Learn more about marketing leaders’ insights on metaverse by getting your on-demand access to the webinar here.

Singapore – Social media conversation within the Southeast Asian region has been focused on topics on the metaverse, social commerce, as well as sustainability–according to the latest report from consumer intelligence and deep listening company Talkwalker and digital-first customer engagement software Khoros.

The topic of the metaverse is trending amongst Southeast Asian audiences with more than 5.9 million conversations recorded on social channels over the past year. Indonesia recorded the highest number of mentions and engagement amongst the countries monitored, accounting for 60% of all conversations and one-third of total engagements on the topic. This is closely followed by the Philippines, which accounts for almost 24% of mentions and 29% of engagements across Southeast Asia.

In addition, brands looking to launch metaverse campaigns need to stay on top of the latest conversation trends, and ensure that these new realities connect with consumers’ real-world needs.

Meanwhile, in Southeast Asia, the pandemic drove more shoppers online last year, with e-commerce and social commerce accounting for more than 50% of online purchases in 2021.This trend is set to accelerate in 2023 and beyond, with social media platforms set on making the social shopping experience more seamless for consumers.

Furthermore, post-pandemic digital growth and rising costs of living are driving an increased demand for affordability. Consumers are becoming more willing to explore new shopping channels such as social as a result. However, some countries are more ready to adopt social commerce than others. 

Lastly, brands are learning to speak the same language as consumers, as both increasingly use the same keywords to drive sustainability conversations. This indicates a unified vision shared by consumers and brands, and suggests that more brands are determined to integrate sustainable practices in 2023, in order to make a genuine difference to the situation. 

David Low, chief marketing officer at Talkwalker, said, “Marketers are constantly playing catch-up with consumers given the rapidly evolving digital landscape. This is particularly apparent in the Asia Pacific region which is home to some of the world’s largest populations of digital consumers, and which leads the way in online spending globally.”

He added, “In this new environment, marketers must focus on forging symbiotic relationships through a better understanding of online conversations and taking quicker action. It’s this new understanding that will help brands create meaningful experiences and become closer to their consumers.”

Meanwhile, Dillon Nugent, chief marketing officer at Khoros, commented, “As marketers, we know the value of data and the importance of listening to our customers. But, we need to be more action-oriented and use those insights more effectively. Consumers’ comfort level for doing things online—shopping, researching, socialising—is not slowing down as the world opens up.” 

She added, “They also care more about their communities—global, local, IRL, and online. Marketers need to tap into these trends and behaviours more deeply to personalise customers’ experiences and create more impactful strategies that empower your brand to stay connected to customers and grow your presence in the market.”

Singapore – The immersive space of the metaverse is all the rage now, but the said virtual world with its inherent wellspring of innovation keeps surprising brands and marketers with its capabilities as an interactive platform. With this, it is vital that we keep delving into conversations that would help keep us up to speed and maintain our competence in the metaverse.

MARKETECH APAC, together with consumer intelligence platform Talkwalker, is proud to present the latest industry discussion on marketing in the metaverse. The expansive virtual world gives way for multiple and diverse iterations in the business of marketing, and through a gathering of expert minds in the field, MARKETECH APAC aims to help brands wade their way through the different challenges and opportunities that await them as we enter the new year filled with new trends. 

What’s NEXT 2023: Metaverse Marketing Activations in APAC, which will be held this November 29, 2022, at 2 pm SGT, has roped in brand and marketing leaders that have walked the talk of marketing in the metaverse. Through the webinar, we are going to discuss what has been done, what was deemed effective and not, and what more can we do to keep our consumers engaged and be on top of our game as more players enter and amplify their presence in the metaverse.

This November, learn how you can future-proof your marketing strategies for the metaverse by hearing the insights of Benjamin Soubies, managing director of Talkwalker for JAPAC; Ramakrishnan C.N., managing director & metaverse lead of Accenture Song; Amrita Mallik, vice president of HSBC India; and Chris Gurney, group creative director of Virtue Worldwide.

Soubies will be giving a presentation on Metaverse & Social: How To Effectively Engage Communities where he will deep dive into the sentiment of consumers toward the metaverse: how they think, feel, and do in relation to the highly immersive space. Soubies will also be sharing the top metaverse activations by brands in APAC and how brands can make the best out of the fusion of the two most popular consumer spaces today: metaverse and gaming. 

The panel discussion, The Metaverse – Leading The Charge For Metaverse Marketing Opportunities, will be graced by Ramakrishnan, Mallik, and Gurney. Moderated by Shaina Teope, MARKETECH APAC’s regional editor, the three leaders will be picking each other’s minds and imparting their top insights on how to best launch marketing campaigns in the metaverse. The group of industry leaders will also uncover what consumers have been saying about the most recent trends in the space, and most importantly, enlighten viewers on what brands can expect to see in the virtual ecosystem this 2023. 

Shaina Teope, regional editor of MARKETECH APAC, commented, “MARKETECH APAC has been leading the conversation on the metaverse, and after our comprehensive 3-episode series on the space, we are proud to bring the discussion much further through this industry webinar with our partner, consumer intelligence platform Talkwalker.”

Meanwhile, Benjamin Soubies, managing director of Talkwalker for JAPAC, commented, “As featured in Talkwalker’s latest Social Media Trends 2023 report, the next year will be a critical time for the metaverse. The possibilities for brands are endless, with numerous opportunities to experiment and innovate in the space.” 

He added, “To succeed, brands will need to fortify their tech stack and have a robust system in place to understand the aspirations of consumer communities and how they are engaging in the metaverse. With consumer intelligence, marketers will be able to create authentic and relevant experiences that resonate with their target communities in the virtual reality.” 

Do not miss this very important discussion on one of the pillars of Web 3.0. Gear up for the future developments within the metaverse, and equip yourself with future-proof marketing strategies for 2023. 

Register HERE to secure your spot at the webinar. 

Singapore – Consumer intelligence and deep listening company Talkwalker has partnered with digital-first customer engagement software Khoros to provide brands with a world-class social media management, intelligence, and deep listening experience.

Said partnership will equip brands with the tools they need — from insights to action — to remain attuned, responsive, and adaptive to market trends and audience shifts.

Through the partnership, Khoros customers are now equipped with in-depth insights through deep listening. Additionally, Talkwalker customers can now leverage an integrated social media management solution with tools to take action on insights at scale and the ability to thoughtfully engage with and meet customers wherever they are.

Some of those advantages include holistic view of all customer conversations, powering thoughtful engagement, data coverage, actionable insights with leading AI, as well as reporting and strategy.

Lokdeep Singh, CEO at Talkwalker, said, “Having the best of both social listening and customer engagement technologies together means that brands have unprecedented capabilities to understand customers more than any other solution on the market. Marketers can tap into the deepest and most reliable data coverage allowing them to get closer to consumers more than ever before, at every point of the consumer journey.”

Meanwhile, Chris Tranquill, CEO at Khoros, commented, “We’re proud to partner with Talkwalker to help brands stay one step ahead in competitive markets and a rapidly changing digital landscape. Deep listening insights are key to tracking competitor activity and audience shifts, informing campaigns, and providing brand reputation management. Adding this to our digital engagement platform with publishing, content management, and moderation capabilities creates a powerful social marketing solution, and we’re excited to build upon our partnership.”

Manila, Philippines – Talkwalker, the leading consumer intelligence company, and Hootsuite, the global leader in social media management, have released their Brand Love 2022 report. Each year, Talkwalker uses its consumer intelligence capabilities to analyse over 1,500 brands, to see which ones are the most loved.

This year, the leading brands for Southeast Asia (SEA) include names like Sulwhasoo, UNIQLO, Jollibee, AIA, and DBS Bank, in addition to other international leading brands such as Asics, Jimmy Choo, Fjällräven, Apple, and more. By partnering with Hootsuite, the report now also includes tips on how brands can improve their brand love immediately.

The report uses a refined methodology to create the Talkwalker Brand Love Index. With over 10 years of client research and in-depth analysis of use cases, the index identified 3 critical scores for monitoring brand love – Passion, Trust, and Customer Satisfaction (CSAT). These scores were calculated by analysing over 2.6 billion conversations from social media, news, blogs, and reviews, to identify the brands consumers really care about.

“This is the third year running Talkwalker has developed the Brand Love report,” said Elena Melnikova, Talkwalker CMO.

Melnikova adds, “And each year it reveals a clear picture of what’s driving consumer passion at that time. Consumer priorities, values, and behaviours change constantly, and only those brands that are close to their consumers, foresee these changes and adapt. These are the brands that are sustaining and growing their brand love. Love your consumers, and your consumers will love you.”

In the past year, there was an increased focus on sustainability in the world, particularly on what impact brands are having on a social, economic, or environmental level. As many of the top 50 brands have prioritised sustainability efforts, we can see that this should not just be a consumer priority, but a critical brand strategy that can help create or kill brand love.

“As a marketer, if the past year and a half taught us anything, it’s that the traditional ways of advertising have changed drastically. Brands who put authenticity and courageous creativity at the core of their plans are the ones who generate the most brand love,” said Maggie Lower, CMO, Hootsuite.

“This year’s Brand Love report features shining examples that we can all learn from of how companies are innovating and connecting with their audience in different ways to build loyalty and affinity,” added Lower.

To discover more, download the Brand Love 2022 report here.

Manila, Philippines – Consumer intelligence company Talkwalker is now providing TikTok data in its Consumer Intelligence Acceleration Platform™.

Through the new offering, Talkwalker will be analyzing short videos from any TikTok account which will allow businesses to discover critical insights on how consumers are interacting with their brand on the social media platform.

The intel provider refers to data that over half, or 63% of TikTok’s users are under 30, and believes that the insights through their new service will enable brands to connect with an audience that is growing in “both size and significance.”

Talkwalker’s CEO Tod Nielsen said that TikTok has taken the world by storm.

“Now, we’re able to bring our clients’ data from this trendsetting platform, providing them with a clear understanding of what makes the TikTok generation tick. By combining this with other data from all the major social media platforms, we’re giving brands the most comprehensive and actionable consumer intelligence available,” said Nielsen.

Brands will be able to use the platform to measure the impact of their campaigns, monitor competitor activities, identify and analyze the impact of brand influencers, and find the videos that are driving brand conversations.

Brands will also be able to use Talkwalker’s proprietary image recognition technology to identify logos, objects, and scenes within posts, enabling them to understand how consumers are interacting with their brand in real-time.

The latest boost to its offerings follows the company’s recent announcement of acquiring consumer and cultural insight platform discover.ai.

Marketing companies are recognizing the short-video platform’s power as a platform in attracting a wide consumer base. Just recently, advertising agency dentsu in APAC has also unveiled a special partnership with TikTok to deliver media and creative capabilities that will help brands elevate their engagement on the short-video platform.

Sydney, Australia – Talkwalker, a consumer intelligence company, has recently acquired consumer and cultural insight platform discover.ai in order to boost its consumer intelligence offering to businesses who need actionable intelligence to drive business impact.

With discover.ai’s unique combination of machine learning and human insights, Talkwalker can now build into their services a deeper reading into the human stories and emotive human drivers that lie beneath and behind the intelligence they provide through data.

Integrating discover.ai’s capabilities is now part of the new offering from the Talkwalker Activate professional services team, which will now provide a range of go live, operational, and strategic consultancy services to enable businesses to identify, analyze, and act on presented relevant consumer insights across their organizations.

For Tod Nielsen, CEO at Talkwalker, they are not just providing brands and agencies with powerful consumer intelligence from a multitude of data sources, adding that they have learned from their clients, and the wider industry, that there is a need for professional services to help make this intelligence more actionable.

“With the addition of discover.ai to our already fast developing Talkwalker Activate professional services, we can provide a high-level consultancy layer on top of our powerful platform, that explores and discovers, at scale and at human scale, with rigour but also with resonance. Inspiring brands with rich human stories and cultural insights, and getting them closer to their customers,” Nielsen stated.

Meanwhile, Jonathan Williams, founder at discover.ai, commented that there has already been a very natural alliance between the two businesses, adding that they have been working for many of the same clients, even on the very same projects.

“Bringing our two businesses together will help our clients to further benefit from this powerful combination, with Talkwalker providing consumer intelligence and discover.ai bringing deeper human insight and cultural context, together inspiring brands to better unlock future growth opportunities. There is just so much exciting white space where our complementary cultures and collective capability across people and platforms can create some really exciting new developments,” Williams explained.

Talkwalker has also recently acquired Nielsen Social Content Ratings, now called Social Content Ratings, and Reviewbox, to provide additional insights and intelligence for all their clients.

Singapore – To accompany its existing Consumer Intelligence Acceleration Platform™, consumer intelligence company Talkwalker has launched new products to deliver brands actionable consumer intelligence to drive business impact, as well as to accelerate growth of Talkwalker’s social listening capabilities.

The new products include Market Intelligence that provides consumer trends analysis and real-time industry datasets, with an app per category, to fast-track innovation; Customer Intelligence which creates a unique single customer view by combining customer and consumer data, social, ratings, and reviews; and Social Intelligence which is an expansion of Talkwalker’s deep social listening capabilities at scale, to help companies protect, measure, and promote their brands.

“Our new products and platform expand our deep listening capabilities into new areas, arming brands with insights that they can benefit from immediately. Only Talkwalker can help them get closer to their customers than ever before, and enable them to shape products, campaigns, and services to meet the market’s ever-growing demands,” said Tod Nielsen, CEO at Talkwalker.

In addition to their recently-launched products, Talkwalker has also launched its new professional services called the Talkwalker Activate team, which offers a broad range of customer services, including training, onboarding and insights, to help clients accelerate their time to value with Talkwalker technologies, from investment to real-world results.

Furthermore, Talkwalker has also announced that the company has been recognized as a Twitter Official Partner, where they demonstrated during their recent Talkwalker ‘Dare to Accelerate’ event that the social media platform can be used by businesses social listening, market research, customer intelligence, and product development.

“We will continue to listen forward and ensure our technologies and solutions are fit for purpose. This will enable brands to profit from actionable consumer intelligence to drive business impact,” Nielsen concluded.

Singapore – The current state of the world in the mid of the global pandemic has changed the perception among industry professionals on understanding the preferences of consumers, a study by enterprise listening company TalkWalker and open review platform Trustpilot showed.

According to the global study, around 82% of industry professionals believe that the pandemic has changed their understanding of consumer conversation. In addition, half of the respondents (50%) said that access to insights from consumer conversations is still limited to a specific department within their organization, which is still some way to go for data democratization. Lastly, 18% of the respondents said that their organization monitors and analyzes conversations through a unified platform.

Some of the key channels affected by the pandemic in terms of consumer understanding include social media and community management, product marketing, corporate affairs, digital marketing, customer relationship management (CRM) and customer experience.

Social media remains the top source of brand interaction, with growing focus on review sites, blogs and call centers. Around 28% of respondents said that social media is one of their three top channels for brand engagement.

The report also stated that there is much to be done in terms of analytics training and education, with less than 44% of respondents seeing their brand as extremely data-driven; yet experts identify technology as a key to move forward in 2021 and to make sense of sentiment around their brand, their competitors or their industry at scale. 

APAC leads the charge in data democratization, with 41% of respondents showing such characteristics, followed by EMEA (33%) and the United States (28%).

“Most of the brands in APAC that are struggling with insufficient data and inadequate analysis, currently rely on manual monitoring as well as a set of different tools. To reduce these difficulties, companies should consider a unified platform that gathers all necessary data, and allows them to analyze conversations at scale,” the report stated.

As a recommendation, TalkWalker and Trustpilot notes that leaders must break down information barriers, and let customer and consumer intelligence flow from all channels, as over 50% of respondents admit that data siloes still exist within their organizations. 

The report also stated various industry case studies where brands can learn from, such as the automotive industry accelerating to green mobility to the finance sector’s adoption of digital banking, as well as the rapid transformation of the pharmaceutical industry.

“Today’s consumers expect brands to meet them where they are, with empathy, and a shared set of values. Conversational Intelligence is the key to unlocking meaningful customer relationships by understanding what customers are saying, where they are saying it and why,” said Cara Buscaglia, chief innovation officer at Talkwalker.

Meanwhile, Peter Simpson, head of enterprise and global partnerships at Trustpilot commented, “Listening to and understanding customers is key to building a trusted brand. This principle is core to the services of both Trustpilot and Talkwalker, making us natural partners for this report. The findings published here will help businesses better learn what consumers expect of them, and how they can position themselves to deliver.”

The study was conducted with the participation of over 1000 marketing, PR and consumer insights professionals across APAC, EMEA and the USA.