Singapore – India-headquartered IT and consulting firm Tata Consultancy Services (TCS) has partnered with global technology company Zoho to adopt its solutions in customer relationship management, IT service management, and e-commerce for its global-wide businesses.
Within the partnership, TCS will utilize Zoho’s technological application stack in data analytics, AI business leverage, and unified search to help improve their clients’ approach to CX strategy, design, and customer insights as well as in marketing, sales, and service transformation.
“TCS has a business-led approach to consulting and enterprise transformation. Zoho takes the same approach to its technology, offering a vertically integrated platform of leading business applications and services. We are confident that through TCS’ reach and influence in the market across 46 countries, more enterprise organizations globally will experience the benefits of Zoho’s deep technology stack and world-class applications,” said Sridhar Vembu, co-founder and CEO of Zoho Corporation.
Furthermore, the alliance will allow future business clients to explore new revenue opportunities and gain operational efficiency, whether from remote or in-office locations.
“Enterprises are adopting best-of-breed product suites for customer service functions, because they provide the digital power and flexibility required to create the right engaging customer experience at the right moment,” said Aarti Devi, global head of customer experience management and enterprise application services at TCS.