SME Featured Southeast Asia

Grab MY managing director: ‘Safeguard the livelihood of our ecosystem of partners’

Kuala Lumpur, Malaysia – As Malaysian businesses have faced unprecedented challenges amid the COVID-19 pandemic, the Malaysian arm of Grab has stated its commitment to partners by lowering commissions for SMEs and encouraging Malaysians to support ‘Local Heroes’, Grab’s local campaign to SMEs.

In a statement, Sean Goh, managing director of Grab Malaysia said that the company remains to give more awareness to its partners and neighborhood businesses by focusing on merchant partner support and affordable rates for daily needs such as ordering food and grocery shopping.

“With the new SOPs for businesses and eateries, we are initiating several support measures to help our merchant partners cope especially with the loss of dine-in customers, while ensuring the community still can access their daily needs safely, conveniently, and affordably,” Goh stated.

Since the country has implemented its movement control order (MCO) for this year, Grab has reduced maximum commissions charged to any merchant partner by up to 5% for all Food and Mart merchants nationwide for four full weeks, from January 13 till February 10, 2021 to help merchants earn more. Grab is also reducing its commission ceiling to 25%.

Furthermore, Grab is implementing a temporary reduction commission to restaurant partners to zero percent if customers choose to pick up their orders themselves, effective January 13 to February 10, 2021.

With regards to Grab’s ‘Local Heroes’ campaign, the awareness campaign saw an increase in sales of up to 43%, and is hoped to help generate awareness for our local heroes in these difficult times.

“Additionally, with our revamped GrabMerchant platform, merchants will also have more autonomy to manage their online store especially if they are running out of supplies or are unable to cope with the orders. Moreover, our partners can also leverage social media channels to promote their products and services with a self-generated personalized link to their store via their GrabMerchant app,” Goh added.

Other Grab offerings include delivery fees for as low as 50 cents, one delivery fee for ‘mix and match’ order from food courts, unlimited free delivery for ‘Signature’ restaurants, and 40% points back for any Food, Mart or Express vouchers redeemed at GrabRewards.

SME Southeast Asia

SG commerce tech KADDRA integrates Shopify for SME support

Singapore – KADDRA, a local-based commercial technology company, has announced the conclusion of its first phase of integration with e-commerce platform Shopify in a move to offer a comprehensive e-commerce ecosystem for SMEs on both mobile app commerce and web-based digital stores.

The new integration enables businesses to cover both digital sales channels, while increasing sales, widening marketing reach, and improving customer satisfaction and engagement.

“With its user-friendly accessibility, Shopify is an ideal partner for KADDRA to integrate with, and give both Shopify and KADDRA clients the opportunity to sell their products on both mobile and desktop seamlessly,” KADDRA stated in its press statement.

The local-based tech company provides mobile app commerce and marketing solutions, connecting businesses with their customers through a white label end-to-end platform. This then improves sales processes, marketing reach and customer service to partner SMEs through a subscription-based model.

“We have developed the most advanced mobile solution to date, offering native app commerce technology on a subscription model which fits perfectly with the SaaS model of web solutions like Shopify. E-commerce companies have been instrumental in the last 10 months to transform SMEs digitally and we are now looking at 2021, offering a synchronized mobile and web storefront, to help businesses reach the largest number of customers,” said Quentin Chiarugi, executive chairman and CEO of KADDRA (pictured left).

Meanwhile, Will Beattie, COO & CTO of KADDRA (pictured right) commented, “Our integration will make the sales process seamless and user-friendly. Businesses will be able to use either their Shopify back office or KADDRA back office to run both mobile and web stores simultaneously. Traditional web-based eCommerce has advantages in attracting new customers whereas native mobile app commerce is perfect to keep them close and engaged. Combining the two, will give SMEs the most powerful omni-channel eCommerce ecosystem to date.”