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Insurance brand TMIV taps OpenText to scale client comm strategy

Vietnam – Insurance firm Tokio Marine Insurance Vietnam (TMIV) has partnered with information company OpenText to implement OpenText solutions, aimed at modernising its client communication strategy and enabling rapid delivery of information to customers.

Through the partnership, TMIV will be leveraging OpenText Exstream and accelerating the creation of policy documents by 40%, helping the company to process growing volumes of client requests. Moreover, manual processes will be replaced with streamlined digital authoring and editing tools, cutting production costs and improving customer satisfaction as clients now receive their policy information faster. This solution was also utilised by the company’s Indonesia non-life insurance entity, PT Asuransi Tokio Marine Indonesia (TMI), for policy issuance.

Hideki Maeomote, TMIV’s general director, shared that they needed a solution that would streamline and accelerate their document workflows, which is aligned with their values to ‘Japan Quality’ to their customers. 

“With OpenText Exstream, we have modernised internal processes and cut time spent on preparing insurance documents by almost half,” said Maeomote.

Meanwhile, James McGourlay, OpenText’s executive vice president of international sales, said, “By relying on OpenText, TMIV is transforming standard client communication processes to provide highly effective and efficient client experiences. We’re pleased to continue working with our valued partner Delaware to explore more avenues to help TMIV expand their digital modernisation strategy.”