Jakarta, Indonesia – Home Credit Indonesia has tapped comprehensive AI-powered platform FPT Smart Cloud to help enhance its customer experience and streamline operations through artificial intelligence (AI).

By seamlessly integrating its operations across both online and offline platforms, the firm ensures that its customers can access services anywhere, anytime, echoing its commitment to provide trusted financial services at the fingertips of its customers.

Moreover, by joining forces with FPT Smart Cloud, the financial services company gains access to a wealth of advanced AI offerings and expertise to elevate services, enhance operational efficiency, and deliver unparalleled customer experiences.

At the heart of this partnership lies its AI chatbot project, aiming to revolutionise customer interactions and support services. The AI chatbot showcases linguistic comprehension, enabling it to understand and respond to customer inquiries in multiple languages, particularly, Bahasa, the local language.

Le Hong Viet, CEO of FPT Smart Cloud, said, “FPT.AI, developed and nurtured by FPT Smart Cloud has a global vision to harness the power of natural language processing to address challenges faced by businesses worldwide. Indonesia, being a market full of potential, has been a priority for us.”

He added, “Through this collaboration with Home Credit Indonesia, we aim to create lasting value and drive digital transformation in the financial sector. Meanwhile, by leveraging FPT.AI solutions, Home Credit Indonesia gains a competitive advantage in the fiercely competitive market of Indonesian financial services.”

Meanwhile, Yusron Anas, chief information officer at Home Credit Indonesia, commented, “As a customer-centric organization, Home Credit Indonesia is committed to constantly enhancing the experience for our valued customers. This partnership with FPT Smart Cloud marks a new milestone in our journey to leverage advanced technology and innovation to serve our customers better, and part of the landscape enhancement towards delivering automation everywhere in the company.”

He added, “The implementation of AI technology will significantly enhance the speed and efficiency of our customer service, ensuring that our customers receive prompt assistance and a seamless experience across various touchpoints. Thus, we open up various possibilities for our customers to use our services.”