Singapore — The Malaysian arm of e-commerce platform ZALORA has tapped digital marketing agency Bray Leino Splash to revamp the user experience of its Community Influencer Program, a reward system for influencers and customers.
ZALORA’s Community Influencer Program encourages influencers and ZALORA customers to endorse and earn via their social media platforms, rewarding them a commission on sales. Bray Leino Splash was tasked to improve the user experience design of the site and make it easier for interested customers to sign up.
Efrain Lopez, executive creative director at Bray Leino Splash, commented on the steps the agency took, saying that they identified the previous version of the site did not succinctly communicate the USPs of the program hence customers found it harder to sign up right away.
“To this end, we stripped down the design of the site and put up the USPs upfront, & also created a straightforward FAQ section. This was fronted by a neat calculator tool to allow interested customers to calculate how much revenue they could earn simply by keying in the number of followers they had without the need to fill in a web-form,” Lopez said.
According to Zalora, its sign-ups garnered a 150% Increase after the UX revamp. Leonard Chang, regional affiliate marketing lead at ZALORA Malaysia, commented on the optimization of the program.
Chang said, “We have strong confidence in the new look of the program which has now recorded a 150% increase in the sign-up rate and a 90% increase in time spent on the site. This is the first key milestone and we hope to achieve a much better user experience through continuous optimization moving forward.”
Last October, ZALORA Philippines in partnership with Rizal Commercial Banking Corp launched its fashion and lifestyle credit card.